Cultural Orientation Specialist

3 weeks ago

Wheaton, United States World Relief Full time

Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten? Do you believe in our calling as Christians to welcome the least of these and love our neighbor?

If you answered 'yes', to any of the above, World Relief, and millions of people around the world need you.

At this pivotal moment in time, we are rapidly expanding and growing our team to meet the increasing needs of our world. We are looking for people who want to use their gifts and talents to make a real and tangible difference in our world and the lives of the suffering.

If you're looking for a purpose-driven career in which you can grow your talents, while also standing up for the rights of the vulnerable, we want you to join us today.

ORGANIZATION SUMMARY

World Relief is a global Christian humanitarian organization whose mission is to boldly engage the world's greatest crises in partnership with the church. The organization was founded in the aftermath of World War II to respond to the urgent humanitarian needs of war-torn Europe. Since then, for 80 years, across 100 countries, World Relief has partnered with local churches and communities to build a world where families thrive and communities flourish.

Today, organizational programming focuses on humanitarian and disaster response, community strengthening and resilience, and refugee & immigrant services and advocacy.

POSITION SUMMARY:

World Relief seeks a Cultural Orientation Specialist who will be responsible for conducting cultural orientations with each newly arriving refugee family. These orientations include topics such as the role of World Relief, budgeting and personal finance, housing, and transportation. This position will conduct assessments with each family after they receive all components of their orientation to assess comprehension as well as identify areas of curriculum improvement.

ROLE & RESPONSIBILITIES:

    • Client Services
    • Schedule and conduct multiple session cultural orientations, done within an office or home setting, within the first 75 days of arrival for each newly arriving refugee family
    • Arrange for transportation and interpretation as necessary for each scheduled cultural orientation training session
    • Assist with transportation needs of class participants as needed
    • Arrange for the completion of a public transit system orientation with families who live in areas with access to public transportation
    • Conduct a cultural orientation assessment with each adult refugee prior to their 90th day after arrivals
    • Based on cultural orientation assessment results, identify consistent areas of needed comprehension improvement, and develop plans to increase comprehension in areas identified as needing improvement
    • Collaborate with appropriate WR staff around service provision as necessary
    • Other duties as assigned
    • Planning, Reporting, and Administrative Responsibilities
    • Maintain accurate records of client files, case notes, new providers, use of interpretation, and reporting records
    • Complete program-required forms within specified time frames, ensuring that forms are accurately recorded and filed
    • Actively participate in department meetings, staff development opportunities, program trainings, community activities, and organizational events
    • Coordinate with other departments of World Relief and outside agencies/organizations to provide cultural adjustment services to clients as needed
    • Provide training and collaboration with volunteers who assist in cultural orientation delivery
JOB REQUIREMENTS:
    • Mature and personal Christian faith
    • Committed to the mission, vision, and values of World Relief
    • Desire to serve and empower the Church to impact vulnerable communities
    • Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Evangelicals For the Health of The Nation document
    • Strong oral and written English communication ability
    • Cross-cultural experience and/or extensive experience working with refugee/immigrant populations required
    • Demonstrated teaching and coaching skills with the ability to provide ongoing orientation to refugee participants
    • Strong organizational skills and ability to maintain detailed, accurate records
    • MS Office skills required
    • Valid driver's license, and ability/willingness to drive 15-passenger van required
    • Ability to work occasional early mornings, evenings or weekends as necessary
PREFERRED QUALIFICATIONS:
    • Demonstrated compassion, patience, and cross-cultural sensitivity
    • Fluency in additional language such as Dari, Pashto, Arabic, Swahili, French or Spanish strongly preferred
    • Highly self-motivated with strong follow-through and ability to work independently
    • Ability to collaborate and coordinate with a team of service providers to help clients
    • Ability to appropriately handle conflict and willingness to engage in mediation with clients
    • Comfortable working in a team environment


$20 - $23 an hour

Compensation is commensurate with experience.

World Relief offers a competitive benefits package and employee discount program for full-time and part-time employees.

World Relief is honored to be recognized with the Gold-level Cigna Healthy Workforce Designation for exceeding the core components of our well-being program including leadership and culture, program foundations and execution, and whole person health.

***

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

For World Relief staff, strong commitment to the mission, vision, and values of World Relief is essential, and Christian faith is a prerequisite for employment, based upon United States federal guidelines provided in Title VII of the Civil Rights Act of 1964.

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