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Associate Director of Auxiliary Services
1 month ago
Assist in the effective management of Auxiliary Services including university housing and assigned retail or ground lease properties. Provide supervisory and management skills related to marketing, leasing, property management, policies and procedures, collections, lease contract disputes, loss claims, and resident communications. Serve as a liaison with other departments to facilitate program development and back-up support to Executive Director, Auxiliary Services..Leasing, Marketing, and Contract Administration:Maximize occupancy of university rental properties.Monitor occupancy for all campus housing; develop and oversee effective marketing strategies, oversee leasing process; update contracts, leases, and terms and conditions.Develop and supervise maintenance of administrative systems related to leases, contracts, keys, and occupant and property records for designated properties.Work with Assistant Director IT for Auxiliary Services to implement technology enhancements to achieve greater operational efficiencies.Employee Supervision:Recruit, select, train, supervise and evaluate assigned staff.Serve as Housing Liaison to Residence Life.Direct activities and provide evaluation of Residence Life professional staff in functions related to housing operations.Property Management and Development:Serve as Housing Liaison to Facilities Management.Coordinate communication of resident service programs related to extermination, filter service, property improvements, and life safety inspections.Inspect properties to determine need for maintenance and renovation.Assist with implementing effective strategies related to property improvements, property take over, and closing of campus housing properties.Coordinate furniture purchases.Collections:Work with Student Financial Services to collect past due rent.Communicate with residents regarding past due accounts.Initiate necessary tenant evictions.Policy and Procedure Administration:Assist in the development and implementation of policies and procedures related to effective housing operations.Interpret regulations and decide on questionable cases.Update departmental publications.Resident Communications and Concerns:Inform residents of issues affecting their community.Draft and approve notices for distribution to residents.Interview residents and responds to concerns and complaints.Provides advisement and referral services for residents.Contract Disputes and Loss Claims:Review appeals related to lease contract disputes.Document claims for losses to personal property and injuries.Department Representative:Serve as a liaison with other agencies and departments to facilitate program development.Other:Other duties as assigned by the Executive Director, Auxiliary Services..Master's degree with five (5) years of professional experience in the management of university-owned student housing properties or equivalent relevant experience.Five (5) years of professional experience in employee supervision and training.Valid Class C Operator's Driver's License (or other states' equivalent for driving a personal vehicle) or higher..Proficient in the use of StarRez or similar comprehensive student housing management software system.
