Current jobs related to Tier 2 Help Desk Technician - Washington - NetCentrics

  • Tier 2 Help Desk Technician

    1 month ago

    Washington, United States NetCentrics Corporation Full time

    Job DescriptionJob DescriptionWho We Are:NetCentrics proudly holds a distinguished position as a leader in cybersecurity, cloud, digital transformation, and mission support. With an esteemed clientele that includes the DoD, DHS, Federal Civilian Agencies, and the Intelligence Community, our impact on national security is undeniable. We are a diverse group of...

  • Tier III Help Desk

    3 weeks ago

    Washington, United States KeenLogic Full time

    Job DescriptionJob DescriptionKeenLogic is seeking an experienced Tier III Help Desk Analyst to join our team on Capitol Hill at the U.S House of Representatives. The ideal candidate will have experience troubleshooting a variety of software and hardware issues including issues with Windows, Mac, iOS, and Android operating systems. As a Tier III Help Desk...

  • Tier I Help Desk Support Technician

    3 months ago

    Washington, United States Dynamic Solutions Technology LLC Full time

    Job DescriptionJob DescriptionDynamic Solutions Technology, LLC, is a premier strategic services firm that meets IT and Service needs for commercial and government clients. We are is seeking a full-time Tier I Help Desk Support Technician to support government agency based in Washington, DC.Responsibilities: Responsible for providing first-tier support,...

  • Help Desk Technician

    4 weeks ago

    Washington, United States Sprezzatura Management Consulting Full time

    Job DescriptionJob DescriptionSalary: Help Desk Technician: Position Description   Sprezzatura seeks a Help Desk Technician to join our expanding team. The Help Desk Technician identifies, researches, and resolves routine technical problems. Provides support to end users for basic computer, application, system, device, access, and hardware issues....

  • Tier 2 IT Support Technician

    4 weeks ago

    Washington, Washington, D.C., United States Amentum Full time

    Amentum is seeking Tier 2 IT Support Technicians to join our team and support our Washington, DC customer. We are looking for team members who are passionate about making a difference by working on critical efforts we manage as a premier government contractor.We are pipelining candidates for a future role.You enjoy providing Tier 2 support while multitasking...

  • Tier III Help Desk Analyst

    1 week ago

    Washington, United States KeenLogic Full time

    Job DescriptionJob DescriptionKeenLogic is seeking an experienced Tier III Help Desk Analyst to join our team on Capitol Hill at the U.S House of Representatives. The ideal candidate will have experience troubleshooting a variety of software and hardware issues including issues with Windows, Mac, iOS, and Android operating systems. As a Tier III Help Desk...

  • Tier 2 IT Support Technician

    2 months ago

    Washington, United States Amentum Full time

    Amentum is seeking Tier 2 IT Support Technicians to join our team and support our Washington, DC customer. We are looking for team members who are passionate about making a difference by working on critical efforts we manage as a premier government contractor.We are pipelining candidates for a future role. You enjoy providing Tier 2 support while...

  • Help Desk Technician

    3 months ago

    Washington, United States MetroStar Corporation Full time

    As Help Desk Technician, you'll support our Customer Service Center in providing 24x7x365 IT support to our mission-critical government customer. You will be the front line of defense for all IT related issues and support. We know that you can't have great technology services without amazing people. At MetroStar, we are obsessed withour people and have led a...

  • Help Desk Tier I Specialist

    2 weeks ago

    Washington, United States RightDirection Technology Solutions LLC Full time

    RDTS is seeking a cleared Tier I Help Desk Specialist to support the U.S. Dept of State in Washington, D.C. This role shall support the help desk within the Human Resources bureau on the Global Talent Management (GTM) program. It is full-time, standard work week and hours, and hybrid (one week a month onsite in D.C.). Requirements GTM Help Desk Specialist -...

  • Tier 2 Helpdesk Technician/Jr DBA

    2 months ago

    Washington, United States ResolveSoft Inc Full time

    Job DescriptionJob DescriptionWe are seeking a Tier 2 Helpdesk Technician/Jr DBA to join our team! You will resolve application, access anddatabase related issues for your clients.Responsibilities:Provide technical assistance to web application users.Resolve technical incidents for clients remotely via phone, email and other forms of electronic...

  • IT Help Desk Tier I, II, III

    2 months ago

    Washington, United States iTrust Human Capital Management Full time

    Job DescriptionJob DescriptioniTrust Human Capital Management are seeking skilled and customer-oriented Help Desk Support Specialists to join our IT support team. The ideal candidates will provide technical assistance across three tiers of support, ensuring efficient resolution of IT issues and maintaining high levels of user...

  • Help Desk Analyst

    2 months ago

    Washington, United States Trillion Technology Solutions Full time

    Job DescriptionJob DescriptionTrillion Technology Solutions is looking to hire a proven and talented Help Desk Analyst to join one of our team. - 2-6 years of experience providing help desk support- Microsoft 365 Admin experience - Associate or bachelor's degree preferred - Experience with ServiceNow preferred Provide Tier 1 and Tier 2 support - All...

  • Tier 2 technician

    3 months ago

    Washington, United States ECS Limited Full time

    ECS is seeking a Tier 2 technician to work in our Washington, DC office. Job Description: ECS is actively seeking a Tier 2 Technician to support all aspects of the FCC's IT Infrastructure by delivering and maintaining a robust, flexible, secure, and efficient technology portfolio while tracking all efforts performed in the FCC's IT Service Management...

  • Tier 2 Support Specialist

    4 days ago

    Washington, Washington, D.C., United States InsideHigherEd Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Tier 2 Support Technician to join our team at InsideHigherEd. The successful candidate will provide exceptional customer service and technical support to our faculty, staff, and students.Key ResponsibilitiesInstall, maintain, and upgrade computers and peripherals, as well as software...

  • Help Desk Manager

    2 months ago

    Washington, United States Evolver Federal Full time

    Job DescriptionJob DescriptionEvolver Federal is seeking a Help Desk Manager to satisfy a requirement for a potential government client.Responsibilities:The Help Desk Manager will be responsible for:The provision of direction and supervision for all helpdesk staff who work on the phone, remote, and in-person support to users when it comes to computer system...

  • MS Exchange Server Help Desk Technician

    4 weeks ago

    Washington, United States Sprezzatura Management Consulting Full time

    Job DescriptionJob DescriptionSalary: MS Exchange Server Help Desk Technician: Position DescriptionSprezzatura seeks an MS Exchange Server Help Desk Technician to join our expanding team. The MS Exchange Server Help Desk Technician is responsible for managing and maintaining the organization’s Exchange Server environment. This includes ensuring the...

  • Help Desk Specialist

    1 month ago

    Washington, Washington, D.C., United States General Dynamics Information Technology Full time

    Req ID: RQ182935Type of Requisition: RegularClearance Level Must Be Able to Obtain: NonePublic Trust/Other Required: OtherJob Family: Help DeskSkills:Computer Hardware,Computer Systems,Remote Support,Technical Support,TroubleshootingCertifications:CompTIA A+ - CompTIA - CompTIAExperience:3 + years of related experienceUS Citizenship Required:YesJob...

  • Help Desk Manager

    1 month ago

    Washington, United States Evolver Full time

    Job DescriptionJob DescriptionEvolver Federal is seeking a Help Desk Manager to satisfy a requirement for a potential government client.Responsibilities:The Help Desk Manager will be responsible for: The provision of direction and supervision for all helpdesk staff who work on the phone, remote, and in-person support to users when it comes to computer...

  • Help Desk

    3 days ago

    Washington, United States Progression Incorporated Full time

    Job DescriptionJob DescriptionHelp Desk Tier I&II (Mid) Washington, D.CMUST: Active Top-Secret clearance is required 1 – 5 years of Help Desk Tier II experience1 – 5 years of installing, maintaining, repairing desktop operating systems1 – 5 years of troubleshooting business applications, desktop computer hardware, peripherals, and printers.Security +CE...

  • Help Desk Representative

    3 months ago

    Washington, United States Applied Computing Technologies, Inc. Full time

    Job DescriptionJob DescriptionClearance Requirement: Top SecretEmployment Status: Full TimeClassification: Non- ExemptTravel Required: NoLocation: Washington. D.C. Essential Duties:Experience performing (3-5 years) service desk-side support activities.Providing Support for servers, and laptop/desktop/workstation computers.Application SupportAll personal...

Tier 2 Help Desk Technician

1 month ago

Washington, United States NetCentrics Full time
Who We Are:

NetCentrics proudly holds a distinguished position as a leader in cybersecurity, cloud, digital transformation, and mission support. With an esteemed clientele that includes the DoD, DHS, Federal Civilian Agencies, and the Intelligence Community, our impact on national security is undeniable. We are a diverse group of intellectually curious people, solving hard problems, and living by our core values while bonded by the shared vision to secure our nation - join us

The Opportunity:

NetCentrics is looking for a Tier 2 Help Desk Technician. This is a fantastic opportunity for someone ready to embark on their professional journey.

Key Responsibilities:
  • Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software in order to deliver required desktop service levels.
  • Excellent technical knowledge of laptop/desktop hardware and associated diagnostic tools to perform diagnostics
  • Perform onsite analysis, diagnosis, and resolution of complex desktop problems for end users, and recommend and implement corrective solutions, including offsite repair for users as needed
  • Assess the need for and implement performance upgrades to laptops, including RAM and fan replacements, recommend for warranty repair
  • Collaborate with computer endpoint deployment team and network administrators to ensure efficient operation of the desktop computing environment
  • Where required, administer and resolve issues with associated end-user workstation networking software products
  • Familiarity with ServiceNow ticketing system
  • Follow established Service Desk processes for ticket management
  • Develop and maintain Knowledge Documents (Work Instructions) in accordance with Knowledge Management processes
  • Work with Knowledge Manager, including provide content for knowledge base articles
  • Possesses and applies expertise on multiple complex work assignments.
  • Provides analysis related to the design, development, and implementation of hardware for products.
  • If necessary, liaise with third-party support and vendors
  • Support and provide feedback to ensure continual process improvement
  • Provide rapid support response for break/fix
  • Travel is required to support War Rooms
Required Qualifications:
  • Education/Experience
    • Bachelor's with 2+ years of experience OR
    • AS/AA + 4 years experience OR
    • HS/GED + 6 years experience
  • Exceptional customer service skills.
  • Ability to prioritize and execute tasks in a high-pressure environment.
  • Ability to manage multiple tasks simultaneously.
  • ServiceNow experience preferred, or with similar ticketing system.
  • Basic knowledge of SCCM.
  • Critical thinker; must be analytical and have strong problem-solving abilities.
  • Must have a strong technical knowledge of PC and Desktop hardware.
  • Working knowledge of current operating systems and standards.
  • Clearance: Public Trust or the ability to obtain one.
Desired Experience/Skillsets (Nice to have but not required):
  • ITIL Foundation
  • A+ or Network+


A Place Where You Belong:

At the heart of our organization lies a set of five core values that guide every facet of our work. "Mission First" epitomizes our unwavering commitment to our goals. "People Always" underscores the significance we place on our team's well-being and development. We continually strive to "Be Eminent" by consistently pushing the boundaries of excellence. "Embrace the Team" reflects our unwavering belief in the power of collaboration, recognizing that together, we attain greatness. With every action, we "Act with a Purpose," ensuring that our efforts contribute meaningfully to a larger mission. These values serve as the bedrock of our company culture, propelling us forward as a united and purpose-driven team.

Why Join Us:

Join us not just to be a part of safeguarding our nation, but to be at the forefront of innovation, where your ideas and expertise play a pivotal role in shaping the future of cybersecurity and IT. Together, we are not just protecting systems; we are pioneering them. Be a part of our team and redefine the possibilities in our industry

EEO (Equal Employment Opportunity) Commitment:

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability.

Equal Opportunity Employer/Veterans/Disabled