Senior Patient Access Operations Coordinator

4 weeks ago

Washington, United States Children's National Hospital Full time

Responsible for coordination of business operations of the Patient Access Department. Supervise, train, mentor, and develop staff to ensure departmental objectives are met. Responsible to coordinate the business and administrative operations of the 24/7 Patient Access Department. Perform supervisory duties which include hire, train, and evaluate the Patient Access team. (Admissions, Emergency Department, Laboratory and Radiology Registration and Scheduling, and Financial Clearance). Emphasis is placed on customer service, patient satisfaction, staff development, and fiscal goals. Responsible to assist in managing the financial aspects of the department and the quality assurance activities. Work with medical, nursing, and accounting staff to ensure appropriate patient placement. This position will rotate call, weekend and shift coverage as needed. In addition, will float between the different locations within Patient Access (SZ Campus, United Medical Center and Off-site Ancillary locations), as needed.

Qualifications:
Minimum Education
Associate's Degree Business Administration or health care preferred (Required)
Bachelor's Degree (Preferred)

Minimum Work Experience
4 years Related and progressive experience (Required)
7 years Without degree; related and progressive experience, preferably in healthcare field (Required)
1 year Supervisory or leadership experience in healthcare operations (Required)

Required Skills/Knowledge
Computer literacy
Demonstrated problem solving, root-cause analysis, and critical thinking skills
High energy, self starter with the ability to work independently
Ability to set and accomplish goals and project deadlines timely
Ability to handle the public and hospital staff professionally in all encounters
Ability to type 35-40 WPM.
Must be able to successfully pass typing and Microsoft proficiency assessment.
Knowledge of insurances, medical terminology, and CPT-4/ICD-10 coding required.
CHAA Certification within first year of hire

Functional Accountabilities
Staff Development

  • Under the direction of management, supervise, train, mentor and develop all Patient Access staff.
  • Conduct performance evaluations and manage staff performance goals.
  • Establish work schedules for the staff; ensure proper coverage; work to develop a float pool; rotate call schedule as needed/weekends and holidays.
Quality Control
  • Run and analyze standard reports and ensure mistakes are corrected.
  • Monitor and supervise quality control of staff in registration process; well versed in all Patient Access functions; maintain and monitor billing system and review monthly reports; required to work at least 2 shifts a month on a different site or different shift.
  • Maintain and monitor billing system and review monthly reports.
  • Complete on line registration with parents/guardian via telephone or in person, as a backup to staff.
  • Verify insurance eligibility and coverage.
  • Enter charges and diagnostic codes into appropriate systems.
  • Manage work list to ensure they are addressed in a timely manner; fax order queues and email requests; review patient portal work list continuously throughout the day and address inquiries immediately .
Coordinate
  • Coordinate communication with other CNMC departments, such as Human Resources, IT , Purchasing and Engineering.
  • Coordinate general office support for the clinic.
  • Respond to inquiries and complaints in a timely manner.
Administrative Assistant
  • Perform administrative tasks such as payroll, time records, and petty cash and check requests.
  • Monitor the ordering of office supply .
  • Create/develop reports as needed.
  • Attend and Conduct staff meetings.
Safety
  • Speak up when team members appear to exhibit unsafe behavior or performance
  • Continuously validate and verify information needed for decision making or documentation
  • Stop in the face of uncertainty and takes time to resolve the situation
  • Demonstrate accurate, clear and timely verbal and written communication
  • Actively promote safety for patients, families, visitors and co-workers
  • Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance
Organizational Accountabilities
Professionalism
  • Participate in departmental staff meetings.
  • Offer to assist others when work is completed.
Organizational Commitment/Identification
  • Partner in the mission and upholds the core principles of the organization
  • Committed to diversity and recognizes value of cultural ethnic differences
  • Demonstrate personal and professional integrity
  • Maintain confidentiality at all times
Customer Service
  • Anticipate and responds to customer needs; follows up until needs are met
Teamwork/Communication
  • Demonstrate collaborative and respectful behavior
  • Partner with all team members to achieve goals
  • Receptive to others' ideas and opinions
Performance Improvement/Problem-solving
  • Contribute to a positive work environment
  • Demonstrate flexibility and willingness to change
  • Identify opportunities to improve clinical and administrative processes
  • Make appropriate decisions, using sound judgment
Cost Management/Financial Responsibility
  • Use resources efficiently
  • Search for less costly ways of doing things
Organizational Accountabilities (Staff)
Organizational Commitment/Identification
Teamwork/Communication
Performance Improvement/Problem-solving
Cost Management/Financial Responsibility
Safety

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