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Senior Technical Account Lead

4 months ago

Rockville, United States Abt Global Inc. Full time

The World at Abt Solving the world’s most pressing issues and improving the quality of life for people worldwide is what we do every day at Abt Global. Creating a more equitable and sustainable world is no small task, but we are driven by big challenges. We are a team of 3,000+ people in over 50 countries working in unison and focused on the bigger picture. Only by sharing our commitment and energy do we affect change and push the boundaries of what’s possible. We welcome diverse ideas, backgrounds, and viewpoints – joining Abt means access to exceptional thinkers at the top of their game. To thrive at Abt is to embrace flexibility and freedom. We’ll enable your entrepreneurial spirit to design your work as you deem fit, balancing your work and personal life as needed to optimize personal well-being. Creating a more equitable world starts from within – we look after people around the world, and we’ll do the same for you. Ready to embrace rewarding and meaningful work? Now’s your chance. The Opportunity The Client Solutions Architect, CMS, serves as a senior expert in a specific client set, client operating environment, or market area supporting client delivery, client development, demand generation, capture, and proposal activities. They apply their client- and domain-specific subject matter knowledge to help Abt tailor solutions to clients' problems, drawing from across Abt's capabilities and the repeatable solutions developed and maintained by Abt’s capability-focused organizations (“horizontals”). They bring a strong customer perspective in incorporating these solutions into proposals and, upon project award, facilitate responsive delivery of the technical solution in the client's environment. Core Responsibilities: Supports portfolio and client account lead in developing strategies and plans for growth related to healthcare policy. Supports identification, qualification, capture, and proposal development for the Healthcare Portfolio’s top CMS opportunities in healthcare policy research and evaluation, including critical recompetes. Engages with solution architects and other experts across Abt’s capability lines to craft effective, responsive solutions that address the client’s unmet needs and operating realities. Helps to craft effective capture and win strategies and frequently serves on capture teams and proposal color review teams to ensure that win strategies are implemented in bids. Supports, and may serve as, the opportunity lead and/or technical lead for capture and proposal efforts with Healthcare Portfolio clients. Partners with portfolio lead, client account lead, project leads, Business Development Executives (BDEs) and others to develop, lead, and execute client demand generation efforts, including the development and delivery of white papers and unsolicited proposals for new work. On newly awarded opportunities, supports account and project leadership in standing up a ready and effective project team and technical, management, and staffing solutions fit to the client’s operating environment. Often serves as a technical advisor and/or project quality reviewer on projects within the account, leveraging their domain and customer expertise. Coaches and advises project leaders and other senior staff working on projects within the account, specifically with respect to the client context. Supports critical client conversations on projects and captures, to include helping to understand and interpret the “voice of the customer”, manage issues, address points of customer dissatisfaction, and gain the customer's assessment of Abt performance. May serve in other direct-delivery roles on projects, to include as Project Director. What We Value: Level 5: Bachelor’s Degree + 12 years of relevant experience, or Master’s Degree + 10 years of relevant experience, or PhD + 8 years of relevant experience. Level 6: Bachelor’s Degree + 15 years of relevant experience, or Master’s Degree + 12 years of relevant experience, or PhD + 10 years of relevant experience. Proven technical expertise; recognized both within and outside the organization as an expert and thought leader in healthcare policy analysis or evaluation to state and federal governments. Experience working in or closely with the Centers for Medicare and Medicaid Services Exhibits an exceptional degree of ingenuity, creativity and resourcefulness in understanding and advancing thought leadership in a broad range of healthcare policy areas. Has demonstrated the ability to integrate capabilities in research, evaluation, digital and data solutions, and equity together into holistic solutions for pressing challenges and high priorities within healthcare programs. Proven capabilities in delivery of concepts, solutions, assets, and tools in the healthcare market space. Demonstrated experience uncovering and resolving issues associated with meeting client needs Significant experience in business development and client relationship management. Experience designing approaches to challenges in the healthcare markets, including both qualitative and quantitative methods, and appropriately sizing and tailoring project approaches to client needs. Willingness to mentor and develop CMS account staff and to contribute to a positive team environment at the Portfolio and Division level and working across all of Abt’s supporting Departments. Commitment to Abt’s values and its mission to improve health and well-being for people worldwide, and to Abt’s commitment to centering equity as the cornerstone of our identity. What We Offer: We foster an environment where you can Thrive Your Way. Our innovative total rewards programs are designed to help balance your work and personal life. The approach toward your wellbeing centers around comprehensive benefits, flexible schedules, and professional development. Abt Global is an Affirmative Action/Equal Opportunity employer committed to fostering a diverse workforce. Abt provides market-competitive salaries and comprehensive employee benefits. This position offers an anticipated annual base salary range of approximately $185,900 to $250,000, and may vary by ten percent depending on candidate geographic location. Salary offers are made based on internal equity and market analysis. Disclaimer: Abt will never ask candidates for money in exchange for an offer of employment. #LI-REMOTE #LI-HYBRID #LI-UN1 While working at Abt Global, you’ll be at the forefront of creating better health, environmental sustainability, and social and economic development for people locally and globally. Our health research pioneers contribute to solving some of the world’s most pressing health issues - from infectious diseases such as HIV/AIDS and influenza, to behavioral health matters such as substance use disorders and mental health. Our environment team focuses on the health of the planet, taking on sustainability challenges like the increasing threat of climate change, while generating economic opportunities for people and nations around the world. Uplifting communities with policies and programs is also where our human services and housing and asset building portfolios make an impact. Its contributions—at all government levels—have resulted in better programs on housing, community revitalization, education, workforce development, income security, food assistance, and in support of children, youth, and families. Come help us make the world a more healthy, sustainable, socially and economically equitable place. At Abt Global, we are committed to creating a lasting culture of equity, diversity and inclusion and recognize that in order to achieve full participation, our practices must be free of prejudice, discrimination, and bias that result in inequitable outcomes. We are actively working to advance equity for everyone, and while we still have much work to do, we know that racial and cultural diversity are an asset to our business and the communities where we live and serve. Our ongoing commitment is focused on creating business practices that advance racial and social equity, investments in community impact programs for the benefit of Black, Indigenous, and people of color (BIPOC), and expand upon project work related to racial equity and social justice.