Manager Operations
2 months ago
At Houston Methodist, the Manager Operations position is responsible for clinic management, planning, development, budgeting, and other administrative activities of the assigned department. Primary responsibilities for this position include managing support staff, supporting the management of provider schedules, improving patient access, assisting in streamlining support staff workflows, and tracking metrics for their area of responsibility. The Manager Operations position will also work closely with leadership across the organization to ensure best practices are implemented along with a thorough understanding of financial and budgeting processes and principles, which allows the Operations Manager to assess earnings and spending to find areas for improvement.
The manager position responsibilities include managing the daily work activities of the work unit/department staff, ensuring quality, productivity, functional excellence and efficiency while assisting management in accomplishing strategic and operational objectives. In addition, this position provides guidance to staff and is responsible for staffing, budget compliance, contributing to staffing decisions such as hiring and terminating employment, coaching and counseling employees on work related performance, and assisting in the development and implementation of policies and procedures to ensure a safe and effective work environment. This position also implements training, monitoring and operations initiatives that secure compliance with ethical and legal business practices and accreditation/regulatory/ government regulations.
Houston Methodist Standard
PATIENT AGE GROUP(S) AND POPULATION(S) SERVED
Refer to departmental "Scope of Service" and "Provision of Care" plans, as applicable, for description of primary age groups and populations served by this job for the respective HM entity.
HOUSTON METHODIST EXPERIENCE EXPECTATIONS
- Provide personalized care and service by consistently demonstrating our I CARE values:
- INTEGRITY: We are honest and ethical in all we say and do.
- COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.
- ACCOUNTABILITY: We hold ourselves accountable for all our actions.
- RESPECT: We treat every individual as a person of worth, dignity, and value.
- EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.
- Practices the Caring and Serving Model
- Delivers personalized service using HM Service Standards
- Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)
- Intentionally collaborates with other healthcare professionals involved in patients/customers or employees' experiential journeys to ensure strong communication, ease of access to information, and a seamless experience.
- Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job
- Displays cultural humility, diversity, equity and inclusion principles
- Actively supports the organization's vision, fulfills the mission and abides by the I CARE values
PEOPLE ESSENTIAL FUNCTIONS
- Performs management responsibilities of selection, scheduling, supervision, retention, and evaluation of employees in the department. Provides development and mentoring of staff. Meets or exceeds threshold goal for department turnover. Develops direct reports to perform these same functions.
- Provides fair and consistent leadership and communication to maintain a competent and engaged employee group by conducting regular department meetings to review policies and procedures and operational matters, rounding on all employees, completing performance appraisals, conducting new hire feedback sessions, coaching/corrective counseling, and providing recognition/commendations to achieve desired outcomes. Provides timely guidance and feedback to help others strengthen specific knowledge/skill areas needed to accomplish a task or solve a problem.
- Facilitates and promotes effective team dynamics and teambuilding strategies within and between departments; participates and/or leads and facilitates department process improvements as needed.
- Meets or exceeds threshold goal for department and/or system metrics on employee engagement indicators.
- Provides leadership to achieve a satisfied and competent employee work environment. Directs, delegates and oversees work efforts as appropriate to ensure the highest quality and best possible delivery of service.
- Ensures that department consistently achieves desired clinical and management outcomes, including high degree of patient and physician satisfaction. Implements change, demonstrating the ability to motivate employees and follow through.
- Plans and organizes day-to-day department operations, schedule and activities. Sets priorities and functional standards, giving direction to staff as necessary to ensure the best possible delivery of service and high customer/patient satisfaction.
- Drives department service standards and activities to impact department and/or system score for patient/customer-based satisfaction, through role modeling and fostering accountability. Serves and actively participates on various entity committees as a voice for the department.
- Optimizes clinical operations and patient flow to ensure quality of care provided to patients. Conduct regular analysis to ensure that schedules are being utilized to the fullest potential resulting in increased patient access.
- Participates in leadership meetings and committees of the Physician Organization and/or Hospital. Leads efforts to create an environment of personalized service and engages patients, staff, and physicians.
- Utilizes practice metrics to optimize practice performance which includes, but is not limited to staffing benchmarks, panel size, next third available, fill rate, no show rate, double booking strategies, wRVU by specialty.
- Ensures a safe and effective working environment; monitors and/or revises the department safety plan and/or any specific accreditation/regulatory required safety guidelines.
- Uses and optimizes information systems to enhance operations; supports entity-specific performance improvement and data management/analysis functions.
- Employs a proactive approach in the optimization of safe outcomes by monitoring and improving the department workflow, using peer-to-peer accountability, and identifying solutions via collaboration. Adopts lean principles in driving process improvements. Role models situational awareness, using teachable moments to improve safety.
- Monitors self and employee compliance with policies, procedures, and System HR Standards of Practice and performs associated actions upon non-compliance (i.e., focal point review requirements, disaster plan, in-services, influenza immunization, wage and hour, standard hours, timely termination submission, timely timecard approval, etc.).
- Establishes and enforces benchmarks consistent with MGMA industry standards and monitors effectiveness. Ensures appropriate skill sets relative to benchmarks and performance goals.
- Monitors key operational indicators including financial and quality metrics e.g. in basket utilization, clinical close rate, etc. Assesses current performance and develops action plans to achieve optimal performance.
- Assists in the development of department budget and ensures that the department operates in a cost effective manner. Manages/audits department expenses within approved budget parameters, ensuring that the department meets the budgeted/flex revenue and/or expense targets on a monthly and annual basis. Develops staffing plans and schedules to meet department needs that reflect understanding of the importance of cost-effectiveness.
- Implements department strategies to achieve financial target and staffing needs, developing others to do the same, through optimizing productivity, supply/resource efficiency, minimizing incidental overtime and overtime percentage, and other areas according to department specifications.
- Identifies and implements innovative solutions for practice or workflow changes to improve department operations or other department-specific measures by leading unit projects and/or other department/system directed activities. Supports change initiatives, maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusts effectively to work within new work structures, processes, requirements or cultures.
- Proactively evaluates processes; recommends and implements action plan(s) for change; follows through to ensure effective, sustainable change. Participates in the development and implementation of new procedures and the review and revision of existing procedures.
- Identifies opportunities and takes action to build strategic relationships between one's area and other areas, teams, departments, and units to achieve business goals.
- Seeks opportunities to identify developmental needs of self and staff and takes appropriate action. Ensures own career discussions occur with appropriate management. Completes and updates My Development plan on an on-going basis. Conducts conversations with staff on their development.
- Contributes to the development of annual goals and objectives for the clinic. Assists the staff in achieving the goals via training and appropriate resources.
Qualifications
EDUCATION
- Bachelor's degree
- Master's degree preferred
- Five years in a healthcare/administrative capacity with two years supervisory experience;
- For HM applicants, four years HM experience with two years of progressively responsible leadership/project management experience will be considered
- Experience in clinic management preferred
LICENSES AND CERTIFICATIONS - REQUIRED
- N/A
KNOWLEDGE, SKILLS, AND ABILITIES
- Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations
- Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
- Ability to effectively communicate through a variety of channels with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles; engages the recipient(s) and helps them understand and retain the message
- Demonstrates the ability to interact with others in a way that gives them confidence in one's intentions and those of the organization
- Ability to use appropriate interpersonal styles and techniques to gain acceptance of ideas or plans; modifying one's own behavior to accommodate tasks, situations and individuals involved
- Demonstrates leadership qualities and critical thinking through self-direction initiative and effective interpersonal skills and oral/written communication skills
- Ability to identify and understand issues, problems and opportunities, comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints and probable consequences
- Ability to work effectively in a fast paced environment
- Demonstrates flexibility and adaptability in the workplace
- Skilled at managing multiple projects with conflicting priorities
WORK ATTIRE
- Uniform No
- Scrubs Yes
- Business professional Yes
- Other (department approved) No
*Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below.
- On Call* Yes
**Travel specifications may vary by department**
- May require travel within the Houston Metropolitan area Yes
- May require travel outside Houston Metropolitan area Yes
Company Profile
Houston Methodist Specialty Physician Group - As one of the nation's leading hospitals and academic medical centers Houston Methodist has brought together some of the nation's leading experts in multiple specialties to serve our patients. As part of Houston Methodist Specialty Physician Group (HMSPG), these specialists not only provide excellent clinical care, but are on the forefront of research, developing leading-edge technologies and treatments, and teaching the medical pioneers of tomorrow. This combination of clinical service, research and academics ensures patients have access to the latest in treatments and technologies while providing the best in comprehensive patient care. Established as a non-profit corporation and certified by the Texas State Board of Medical Examiners, HMSPG enables physicians to maintain autonomy with respect to their clinical practice while growing their practice within an academic environment.
Company Profile
Must be available Sunday - Saturday 24/7.
-
Operations Manager
6 days ago
Baytown, Texas, United States Houston Methodist Full timeJob Overview:As the Operations Manager at Houston Methodist, you will play a pivotal role in overseeing the management of clinics, including strategic planning, development, budgeting, and various administrative functions within your designated department. Your key responsibilities will encompass managing support personnel, enhancing patient access,...
-
Operations Manager
3 weeks ago
Baytown, United States Ecovyst Full timeOur Ecovyst subsidiary, Ecoservices is on the hunt for a Plant Operations Manager for our Baytown, TX plant.This role is responsible for planning, organizing, establishing guidelines and controls, and directing the activities in the operating units in order to manufacture and ship products to customers in a safe, economical, and timely manner. Key...
-
Operations Manager
3 weeks ago
Baytown, United States Raising Cane's Full timeInitial hiring pay range (based on location, experience, etc.): $21.50 - $23.00 / hour Initial hiring pay range (based on location, experience, etc.): $21.50 -$23.00 / hour + Monthy Bonus At Raising Cane’s Chicken Fingers® we serve only the best tasting and most craveable chicken finger meals. It’s our ONE LOVE®. Our Crew makes it happen, our Culture...
-
Operations Manager
2 months ago
Baytown, United States Raising Cane's Full timeInitial hiring pay range (based on location, experience, etc.): $21.50 -$23.00 / hour + Monthy Bonus At Raising Cane’s Chicken Fingers® we serve only the best tasting and most craveable chicken finger meals. It’s our ONE LOVE®. Our Crew makes it happen, our Culture makes it unique and the Community makes it all worthwhile. Every talented crewmember in...
-
Financial Operations Manager
16 hours ago
Baytown, Texas, United States Ravago Full timePosition Summary:As a Financial Operations Manager at Ravago, you will be instrumental in collaborating with plant and financial leadership to effectively oversee and regulate local business activities. You will direct the financial team at the facility, managing tasks such as general ledger accounting, accounts payable, invoicing, cost management, business...
-
Financial Operations Manager
10 hours ago
Baytown, Texas, United States Ravago Full timePosition Summary:As a Financial Operations Manager at Ravago, you will be integral in collaborating with plant and financial leadership to effectively oversee and direct local business functions. You will supervise the financial team at the facility, managing duties such as general ledger accounting, accounts payable, invoicing, cost management, business...
-
Financial Operations Manager
19 hours ago
Baytown, Texas, United States Ravago Full timePosition Summary:As a Financial Operations Manager at Ravago, you will be instrumental in collaborating with plant and financial leadership to effectively oversee and regulate local business activities. Your role will involve directing the financial team at the facility, managing tasks such as general ledger accounting, accounts payable, billing processes,...
-
Community Operations Manager
6 days ago
Baytown, Texas, United States Blue Roc Premier Family of Companies Full timeJob OverviewCommunity Operations ManagerBlue Roc Premier Family of Companies is seeking a dedicated and experienced Community Operations Manager to join our dynamic team. We emphasize the professional growth of our employees and provide an exceptional training program designed to enhance your leadership skills.Key Responsibilities:Oversee the daily...
-
Maintenance Operations Manager
17 hours ago
Baytown, Texas, United States Sparrow Company Full timeAbout the RoleSparrow Company is seeking a highly skilled Maintenance Manager to join our team. As a key member of our operations team, you will be responsible for ensuring the smooth operation of our facilities and equipment.Key ResponsibilitiesTroubleshooting and Maintenance: Troubleshoot potential concerns required to achieve and maintain maximum...
-
Event Operations Manager, Texas
6 days ago
Baytown, Texas, United States Prime Occupational Services, LLC Full timePosition OverviewThe On-Site Coordinator plays a crucial role in overseeing the daily operations of various events as per client requirements. This position entails a range of responsibilities including:Event Management: Oversee the execution of multiple on-site events, ensuring all aspects run smoothly.Scheduling and Staffing: Manage the scheduling of...
-
Site Operations Manager
11 hours ago
Baytown, Texas, United States LUBEZONE B-LINE LLC Full timeJob OverviewReporting StructureReports directly to the General Manager of the location.Position SummaryThe primary objective of this role is to facilitate the achievement of the site’s operational and financial targets by overseeing team members, ensuring that all services rendered align with LubeZone standards, and fostering a safe, respectful, and...
-
Manager Operations
1 month ago
Baytown, United States Houston Methodist Full timeAt Houston Methodist, the Manager Operations position is responsible for clinic management, planning, development, budgeting, and other administrative activities of the assigned department. Primary responsibilities for this position include managing support staff, supporting the management of provider schedules, improving patient access, assisting in...
-
Event Operations Manager, Texas
6 days ago
Baytown, Texas, United States Prime Occupational Services, LLC Full timePosition OverviewThe Event Operations Manager will oversee the daily functions of various on-site events, ensuring seamless execution and client satisfaction.Key ResponsibilitiesManage all aspects of event logistics, including scheduling and staffing.Oversee payroll processes and ensure accurate billing for services rendered.Conduct regular meetings with...
-
Operations Manager Pharmacy Services
2 months ago
Baytown, United States Houston Methodist Full timeAt Houston Methodist, the Manager Pharmacy Services position is responsible for providing and assuring quality pharmaceutical care in accordance with accepted ethical and professional practices and all legal and regulatory requirements. This position organizes, manages, controls, monitors, and evaluates pharmacy services that promote desirable patient...
-
Real Estate Operations Manager
6 days ago
Baytown, Texas, United States Eureka Multifamily Group Full timeJob OverviewEUREKA MULTI-FAMILY GROUP is actively searching for a Real Estate Operations Manager. In this pivotal role, you will be tasked with overseeing the daily management and financial performance of the property. Your responsibilities will include supervising staff, managing leasing processes, ensuring timely collections, fostering resident...
-
Retail Operations Assistant Manager
6 days ago
Baytown, Texas, United States H-E-B Full timePosition Overview:To achieve excellence in retailing, H-E-B seeks enthusiastic and driven Partners who are ready to engage in hard work while delivering exceptional customer service. Regardless of your background or career stage, we invite you to become part of our community where our People are our priority. As a Retail Operations Assistant Manager, you...
-
Operations Manager
3 months ago
Baytown, United States Lakeland Search Group Full timeBS Engineering or Technical degree with 5 yrs of leading Operations performance and excellence. Will have total responsibility for several chemical processes, 30 personnel, several unit mgrs and engineering. Will own the plant metrics for performance and safety.Need someone who has:Chemical Process ManufacturingStrong Safety recordMentor Leadership...
-
Healthcare Operations Manager
6 days ago
Baytown, Texas, United States DAVITA Full timeLocation: United States of AmericaAs a Healthcare Operations Manager at DaVita, you will be part of a team that prioritizes work-life balance and values your personal and professional development.We are seeking a proactive, operationally-minded leader for the role of Healthcare Operations Manager. This position is pivotal in enhancing patient care as a...
-
Operations Manager Pharmacy Services
2 months ago
Baytown, United States Houston Methodist Full timeOverview At Houston Methodist, the Manager Pharmacy Services position is responsible for providing and assuring quality pharmaceutical care in accordance with accepted ethical and professional practices and all legal and regulatory requirements. This position organizes, manages, controls, monitors, and evaluates pharmacy services that promote desirable...
-
Assistant Store Manager
17 hours ago
Baytown, Texas, United States Hibbett Retail, Inc. Full timeJob SummaryThe Assistant Store Manager is a key member of the Hibbett Retail, Inc. team, responsible for supporting the Store Manager in achieving sales goals and providing exceptional customer service. This role requires a strong understanding of retail operations, sales strategies, and customer relationships.Key ResponsibilitiesAssist the Store Manager in...
