ITSM - Service Now Developer

17 hours ago


Charlotte, United States SysMind Tech Full time

Perform day-to-day administration of the ServiceNow platform.
- Maintain the integrity of the ServiceNow platform across production and non-production instances.
- Perform installation and testing of updates and new releases.
- Assist in troubleshooting patch / release management issues.
- Build reports, gauges, and home pages.
- Maintain Service Level Agreement (SLA) and monitor SLA workflows.
- Create and use update sets to move configurations between systems.
• Experience in implementing ServiceNow processes and functions.
• Experience in Java, JavaScript, Web Services, AJAX, XML.
• Working knowledge of relational databases and Queries
• Experience with IT Service Management, Service Desk, and Change Management processes.
• Understanding of ITIL v3 methodologies (Foundation Certification at least required).
• Financial Services industry experience preferred.



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