Desktop Support Technician

3 weeks ago


Trenton, United States Randstad Digital Full time

This is a 100% on-site position in Trenton, NJ and will be responsible for providing in-person computer/tablet/peripheral technical support including but not limited to answering inquiries, resolving computer, network, application and Internet connection issues via phone, e-mail, and remote connection or in person and walk user through problem-solving process.

Qualifications:

  • 3+ years of professional work experience providing hands-on/physical Deskside PC/Laptop/Tablet support
  • 3+ years of professional work experience supporting and troubleshooting PC's running Windows 10 and 11
  • 3+ years of professional work experience troubleshooting Dell pc hardware issues.
  • 3+ years of professional work experience supporting troubleshooting PC peripheral devices
  • 3+ years of professional work experience with the most recent version of the Microsoft Office Suite
  • 3+ years of professional work experience imaging computers and physically setting up computers/monitors such as SCCM
  • 3+ years of professional work experience using remote assistance tools such as Quick Assist or GoToAssist
  • 3+ years of professional work experience using and supporting Office365 (Teams, Email, OneDrive, SharePoint)
  • Possesses user friendly customer service skills
  • Experience with Absolute Computrace
  • Experience with hard drive encryption tools such as Bitlocker

Responsibilities:

  • Identify and escalate situations requiring urgent attention and notify primary HIT Deskside team when problems are reported based on a specific work activity or location; prepare activity reports and re-direct non-deskside problems to the appropriate project team resource.
  • The position will also be responsible for imaging computers, encrypting hard drives and deploying new/re-imaged computers.
  • Responds in person to helpdesk tickets.
  • Responds to help desk tickets.
  • Works with vendor support contacts to resolve technical problems with desktop computing equipment and software.
  • Ensures desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers and administrative systems.
  • Builds and configure new user workstation equipment set (PC, desktop image, phone, peripherals, software, user accounts). Troubleshoots basic network, software, and printing problems.


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