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BDC Call Center Representative $20 + hourly
1 month ago
We're hiring a Service BDC Representative to join our team.
The Service BDC Representative is responsible for receiving, processing, verifying, and distributing information from both inbound and outbound calls. This includes but is not limited to, inquiries on service concerns for vehicles needing recalls, warranty work, and other repair / service needs. These inquiries come from customers, manufacturers, internet leads, and inbound and outbound calls.
This is not a remote position.
BDC Call Center Representative Benefits
- Paid medical benefits
- Defined career path
- Flexible work schedule
- Work/life balance
- Digital-savvy dealership with latest technology
- Paid Training
- Employee vehicle purchase plans
- Long term job security
- Discounts on products and services
BDC Call Center Representative Responsibilities
- Answer customer calls and establish follows-up with service appointments.
- Respond quickly to internet and phone inquiries using email, scripts and templates.
- Provide customers with initial product information and direct them to the appropriate dealership resources.
- Follow up with leads that are not ready to make an appointment or no-show.
- Participate in team and process development sessions – keeping positive relationships with teammates, other teams and dealership management.
- Utilize CRM tracking system daily.
- Someone who’s comfortable with speaking on the phone and sitting for long periods of time
- Motivated to reach performance metrics and commission goals
- Someone who is polite and can “smile through the phone”
- Can take direction well but also fit to handle things without needing to be hovered over
- Experience in using different computer application/programs
- Logging customer details and comments in our system
BDC Call Center Representative Qualifications
- At least one previous role based in customer service experience
- Call center background a plus but not necessary
- Excellent teammate with collaborative attitude and eagerness to improve
- Prompt and courteous demeanor
- Positive and hardworking personality
- Strong computer skills
- Valid driver’s license
About Us
Preferred Chevrolet Buick GMC is a part of Preferred Auto Dealerships. A third-generation local group of family-owned automotive dealerships serving West Michigan for over 45 years.
We believe our strength, continued success, future growth and profitability depend on building trusting relationships with our employees, customers, and industry partners.
We Are
- Family owned
- Care and supports community
- Fun team atmosphere
- Phenomenal Tenured staff
- Growing stores/organization
- Ethical
- Customer focused management staff
