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Credit Resolution Clerk

1 month ago

St Charles, United States Vantage Credit Union Full time
Job Details

Level
Entry

Job Location
Admin Building - Saint Charles, MO

Position Type
Full Time

Education Level
High School

Salary Range
$18.00 Hourly

Travel Percentage
None

Job Shift
Day

Description

JOB FUNCTIONS
  • Process paperwork, mail and interoffice correspondence generated from and to the Credit Resolution area. Processing includes reviewing documents, creating, generating, and posting correspondence, posting payments, verifying information, and entering on the applicable systems.
  • Prepare and process payments and other financial transactions related to the Credit Resolution Department.
  • Locate debtors with bad addresses and update systems as needed.
  • Provide necessary research to help members in solving any problems with a member's account, correct discrepancies, and advise member of outcome in a timely manner.
  • Processing funds received for warranty cancellations on accounts.
  • Paying Invoices on repossessions and attorney fees.
  • Ordering repossession titles and posting repossession sales proceeds.
  • Assist in processing mail and documents for consumer disputes, insurance, litigation and foreclosure accounts, loan modifications, right to cures, as well as bankruptcy accounts.
  • Assist in the preparation and processing of charge offs.
  • Provide clerical support to the Legal Solutions Coordinator and other staff as needed.
  • Order and maintain supplies for the department.
  • Other duties as assigned by management.
Qualifications

QUALIFICATIONS
  • Possess a working knowledge of all federal, state, and local regulations and laws related to collections such as the Equal Credit Opportunity Act and the Fair Debt Collections Practices Act preferred.
  • Familiar with financial institution collection policies and procedures.
  • Familiar with financial institution loan procedures and documents.
  • Time Management-Possess good ability to organize work, plan activities, prioritize tasks, and meet deadlines for work assigned. Ability to follow through with outstanding items or assigned tasks. Must be flexible and have a strong ability to adapt to changing situations. Willing to put the necessary time in to get the job done.
  • Communication- Expresses self positively and professionally in both oral and written communication. Speaks correctly and uses correct grammar and spelling in all communications. Strong telephone skills.
  • Interpersonal Skills- Is friendly and interacts professionally and positively with members and staff at all levels to further the goals of the credit union and meet member needs. Uses tact and diplomacy in difficult situations, approaching conflicts from a positive angle and striving to find a win-win solution. Is team oriented.
  • Dependability - Possesses a keen sense of personal responsibility to be present for work, punctuality and demonstrates flexibility to do what is asked.
  • Analytical - Possesses good problem-solving skills.
EDUCATION/EXPERIENCE
  • Incumbents should possess at least one year of related experience, preferably in a financial institution or collection related setting.
  • Microsoft Office knowledge.
  • Routine attendance of credit union industry seminars, workshops and conventions will be expected.
  • High School Diploma or equivalent GED certificate.
PHYSICAL REQUIREMENTS

The position requires the following physical activities within varying environmental conditions:
  • Occasionally remaining in a stationary position which may be standing or sitting for a prolonged period of time.
  • Occasional travel or moving from one office location to another or from one department to another at the headquarters building.
  • Occasional lifting, moving, or adjusting objects up to 20 pounds.
  • Constant communication with others through various channels including verbal, email, and chat of which the last two may require consistent use of a keyboard and mouse or another electronic device.
  • Work will be in a commercially reasonable temperature-controlled environment.
  • Occasional temporary exterior site review which could be in outdoor elements of wind, rain, or snow.