Senior Program Manager, IFM Services
4 weeks ago
Reporting daily to the AMER IFM Programs Lead, the Senior Program Delivery Manager (SPDM) for FM Services will oversee third party supplier (3P) services for across the region. The SPDM for FM Services provides service line oversight, supplier management, and financial oversight for all FM Service activities. They will drive existing and new initiatives ensuring that stakeholders are consulted and kept apprised of status, that financial impact is documented, and that operations teams are prepared in terms of change management and tools for success. The candidate should possess strong program management skills and is responsible for ensuring that the vendor is managed in line with the IFM vendor management process, and in accordance with contracts, measurable Key Performance Indicators (KPIs) and Service Level Agreements (SLAs). The candidate will work to understand the customer experience and lead vendors and IFM teams in reducing defects, streamlining service, and adding value for customers. Essential Duties & Responsibilities Leads program focused on supplier management for Janitorial, Pest Control, Interior Plants, Shredding, Waste Management, and other soft service suppliers as assigned. Ensures services are managed and delivered consistently by building strong connections to site-based teams and creating and reinforcing processes that promote clear understanding of supplier scope, billing validation methods, and escalation paths. Ensures suppliers are managed strictly in line with both IFM and client contracts, and associated agreed KPIs and SLAs Owns development, evolution, and promoting of program SOP's and remit. Provides strategic vision for how to improve program management and services delivered. Demonstrates high energy for the business and the ability to energize internal and external partners to improve performance and customer impact. Leads medium to large, complex cross-functional initiatives and programs end-to-end using a formal project management office (PMO) process. Ensures all functions remain on schedule and issues are escalated and resolved for successful delivery of initiatives and program objectives. Maintains client relationships and manages conflict resolution. Maintains on-site presence and ensures vendor team's service performance criteria are being met. Identifies and addresses areas of concern regarding potential liabilities and risks. Facilitates key communication meetings for the program and assigned initiatives. Works with sourcing team to run request for proposals for services on a regular cadence and in partnership with the client stakeholders. Works with sourcing team, client organization, and suppliers to increase diversity spend where possible and in support of organization goals. Seek to identify and propose efficiencies within category service delivery that improve customer outcomes and/or bring financial savings. Responsible for program-related quarterly business review (QBR) reporting and financial tracking/reporting of assigned area. Responsible for tracking and collecting supplier progress through data metrics. Manages internal and external relationships in support of program. Provide consultation on complex medium to large scale projects that integrate into an organized program. Leads by example and demonstrates behaviors consistent with the company's values. Demonstrates continuous effort to improve operations, service levels, and streamline work process. Other duties may be assigned. Qualifications Bachelor Degree from an accredited institution Minimum three years' experience in commercial real estate or comparable industry, with exposure to supplier management, contract management, janitorial, flooring, waste management, pest control and shredding services. Facility Management industry recognized related qualifications/certifications preferred. Ability to comprehend, analyze, and int
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Senior Program Manager
1 month ago
Seattle, Washington, United States Amazon Services LLC Full timeAbout the RoleWe are seeking a highly experienced Senior Program Manager to join our Customer Engagement Technology (CET) Team at Amazon. As a key member of our leadership team, you will be responsible for driving a high-visibility program aimed at reducing customer service contacts through the expansion of automated tools and Artificial Intelligence...
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Senior Engineering Program Manager
1 month ago
Seattle, Washington, United States Amazon Services LLC Full timeAbout the RoleWe are seeking a Senior Engineering Program Manager to join our team at Amazon Services LLC. As a key member of our PubTech team, you will be responsible for defining and delivering complex programs with significant impact across the organization.Key ResponsibilitiesPartner with leadership to develop and execute strategic programs that drive...
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Seattle, Washington, United States Amazon Services LLC Full timeAbout the RoleWe are seeking a Senior Program Manager to join the Customer Engagement Technology (CET) Team at Amazon Services LLC. As a key member of our leadership team, you will be responsible for driving a high-visibility program of reducing customer service contacts that go to an agent through the expansion of our automated tools as well as through...
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Seattle, United States Amazon.com Services LLC Full timeAre you someone who cares about customer experience and wants to be involved in delivering innovative support experiences for customers of Amazon’s products using Artificial Intelligence? Then we're looking for you! We are seeking a Senior Program Manager to join the Customer Engagement Technology (CET) Team. You will be responsible for driving a...
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Senior Program Manager
2 months ago
Seattle, United States Scion Staffing Full timeScion Nonprofit Staffing has been engaged to conduct a search for a Senior Manager, Programs for our client, a globally impactful Nonprofit at the center of biodiversity, conservation, and human rights and working in solidarity with Indigenous peoples and movements worldwide. This is an exciting full-time, hybrid opportunity based out of Seattle, WA! This...
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Seattle, United States Amazon.com Services LLC Full timeDo you want to join an innovative team of scientists and product managers who use machine learning to help Amazon provide the best experience to our Selling Partners by automatically understanding and addressing their challenges, needs and opportunities? Do you want to create solutions using advanced algorithmic systems that are powered by state-of-art ML,...
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Senior Program Manager
4 weeks ago
Seattle, United States Dura Digital Full timeSenior Program Manager Dura Digital is growing, and we need talented professionals like you to join our team of innovative and caring consulting professionals. If you are passionate about helping clients achieve their goals of digital transformation, you dream about building a company that excels in everything it does and never stops improving, you have...
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Senior Program Manager
3 weeks ago
Seattle, United States Apex Systems Full timeSenior Product Manager6 months, potential to extend3 days onsite in Seattle, WA - required Must have a PMP, master data management, and experience with integrations/data platforms. Daily Responsibilities:Responsibilities and essential job functions include but are not limited to the following: Oversees tactical planning and day-to-day management of one or...
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Senior Program Manager
3 weeks ago
Seattle, United States Apex Systems Full timeSenior Program Manager7 month contract - potential to extend 3 days onsite in Seattle, WA Top requirements: Program Management with integration experienceWorking with media partnersSQL and data analytics experience Typical Day In The Role: Working with vendors and partners to get titles integratedWorking with internal tools to investigate and check status of...
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Senior Technical Program Manager
4 weeks ago
Seattle, United States Expedia Group Full timeExpedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essen Program Manager, Technical, Manager, Technical Architect, Senior, Program, Technology, Hotel
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Seattle, Washington, United States Amazon LLC Full timeAbout the RoleWe are seeking a seasoned Senior Program Manager to join our Corporate Enterprise Accounting Program Office (CAEPO) team at Amazon LLC. As a key member of our team, you will be responsible for driving effective people, processes, and technological improvements across accounts receivable and payable lifecycle to achieve organizational goals and...
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Senior Technical Program Manager, AI
4 weeks ago
Seattle, United States Axon Enterprise Inc Full timeAs a Senior Technical Program Manager, you will partner with product management, engineering and science teams to drive the end-to-end roadmap for AI solutions, from data acquisition to model deployment in the field. You will define and own the team' Technical, Program Manager, Manager, Computer Science, AI, Program, Technology
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Seattle, United States Amazon.com Services LLC Full timeAre you someone who cares about customer experience and wants to be involved in delivering innovative support experiences for customers of Amazon’s products using Artificial Intelligence? Then we're looking for you! We are seeking a Program Manager to join the Customer Engagement Technology (CET) Team. You will be responsible for supporting a critical...
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AWS Technical Program Manager
1 month ago
Seattle, Washington, United States Amazon Services LLC - A57 Full timeAbout the RoleWe are seeking a highly skilled Technical Program Manager to join our Workforce Planning team at Amazon Web Services (AWS). As a Technical Program Manager, you will play a key role in shaping the future of workforce planning at AWS, working closely with senior leaders and cross-functional teams to drive strategic initiatives and deliver...
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Sr. Program Manager, Baby Registry
5 months ago
Seattle, United States Amazon.com Services LLC Full timeThe mission of the Baby Registry program is to help parents-to-be prepare for the arrival and early needs of their child. We offer best-in-class benefits and services and seek to continuously innovate on behalf of our customers. We seek a Sr. Program Manager who will be responsible for managing the US Baby Registry program. The goals of this role will be to...
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Seattle, United States Amazon.com Services LLC - A57 Full timeSuccess in any organization begins with its people. Having a comprehensive understanding of our workforce and how we best utilize their unique skills and experience is paramount to our future success. AWS is looking for an exceptional Technical Program Manager with strategic expertise and a strong delivery record in building trust and influencing through...
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Program Assistant
2 months ago
Seattle, United States Disability Solutions Full timeThe FoundationWe are the largest nonprofit fighting poverty, disease, and inequity around the world. Founded on a simple premise: people everywhere, regardless of identity or circumstances, should have the chance to live healthy, productive lives. We believe our employees should reflect the rich diversity of the global populations we aim to serve. We provide...
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Seattle, United States Amazon Data Services, Inc. Full timeAWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely...
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Senior Program Manager, Amazon Autos
6 months ago
Seattle, United States Amazon Advertising LLC Full timeThe Amazon Autos Customer Experience Sr PgM will define how we care for our dealers as they launch and manage their businesses in our online marketplace. We are looking for a customer obsessed and data driven thought leader to own our tier-one dealer support and our advertising support programs. This individual will drive innovation across teams to deliver...
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Deals Program Manager, Merch on Demand
1 month ago
Seattle, Washington, United States Amazon Services LLC Full timeJob Title: Deals Program Manager, Merch on DemandMerch on Demand is a leading print on demand business for consumer products. We collaborate with content creators and strategic partners across various industries to drive growth. To support our expansion, we are seeking a talented and analytical Program Manager to join our rapidly growing team.The primary...
