![Avidex](https://media.trabajo.org/img/noimg.jpg)
Onsite Support Representative
1 week ago
The Onsite Support Representative works in coordination with their manager, and customer site supervisors to sell television services to and collect service fees from hospital patients. They also provide customer support to patients who are renting television services and escalate system issue to the service team. The Onsite Support Representative is organized, personable, responsible, able to multitask, detail oriented, a clear communicator, and focuses on providing excellent customer support.
Requirements:
- High School Diploma or GED.
- 1+ year previous experience in retail sales, cash attendant, or other position where money is counted and exchanged preferred.
- Must have good customer service skills.
- Must be able to effectively handle stressful situations in a calm and professional manner.
- Work hours will vary according to individual customer site schedules. Some work may require weekend commitments.
- Position requires ability to move freely through hospital 100% of the time. Mobility must include walking, sitting, standing, and occasionally lifting, kneeling, and crouching for periods of time. Must be able to see, hear and have good eye/hand/foot coordination.
- Visit new patients within hospital, explain service, coordinate service start-up, and collect fees for services ordered by patient; Assist patients with home billing, or give instructions on how to charge services to credit cards.
- Notify Service Department of any equipment issues or problems; provide basic troubleshooting; and reboot systems upon request. May move some equipment from time to time.
- Complete deposit records and sales documentation according to Company process and standards.
- Follow up with patients when service expires for renewals; train hospital patients on how to use the system.
- Respond to customer questions and inquiries and resolve complaints.
- Attend training classes as required by management.
- Perform other duties and responsibilities as required.
Avidex is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We are committed to providing a workplace that is free from discrimination, harassment, and where all employees are treated with respect and dignity. We value diversity and believe it contributes to our success as an organization.
-
Onsite Support Representative
2 weeks ago
New York, United States Avidex Industries LLC Full timeJob DescriptionJob DescriptionSummary:The Onsite Support Representative works in coordination with their manager, and customer site supervisors to sell television services to and collect service fees from hospital patients. They also provide customer support to patients who are renting television services and escalate system issue to the service team. The...
-
Customer Support Representative
2 months ago
New York, United States Liberty Management Full timeJob DescriptionJob DescriptionIn response to our clients' continued growth and the ever-expanding need for access to telecommunication and internet devices. We are looking for a Customer Support Representative to serve the Manhattan area. The main objective of the Customer Support Representative is to speak with local customers and present...
-
Customer Support Representative
2 days ago
New York, United States Liberty Management Full timeJob DescriptionJob DescriptionIn response to our clients' continued growth and the ever-expanding need for access to telecommunication and internet devices. We are looking for a Customer Support Representative to serve the Manhattan area. The main objective of the Customer Support Representative is to speak with local customers and present...
-
Onsite IT Support Engineer
1 month ago
New York, United States Thrive Networks Inc Full timeJob DescriptionJob DescriptionWill onsite in Midtown West (upper 50s and 5th Ave) 5x per week!About Us Thrive is an innovative technology solutions provider focused on Cyber Security, Hybrid Cloud, Global Network Management, Disaster Recovery and traditional Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus...
-
Onsite IT Support Engineer
4 weeks ago
New York, United States Thrive Networks Inc Full timeJob DescriptionJob DescriptionWill onsite in Midtown West (upper 50s and 5th Ave) 5x per week!About Us Thrive is an innovative technology solutions provider focused on Cyber Security, Hybrid Cloud, Global Network Management, Disaster Recovery and traditional Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus...
-
Onsite IT Support Analyst
3 weeks ago
New York, United States Solarus Technologies Full timeSeeking Onsite IT Support Analyst for MSP! Ready to tackle tech challenges onsite? Join us! As an IT Technician, you'll provide direct support to one of great clients, troubleshooting and innovating. If you thrive in fast-paced, client-focused environments, let's elevate IT together! RESPONSIBILITIES * Gauge the effectiveness and efficiency of existing...
-
Quality Customer Support Representative
1 month ago
New York, United States Ascension Management Full timeJob DescriptionJob DescriptionSummary / Primary Role :The Quality Customer Support Representative is responsible for performing all tasks involved with Client Services. This position will involve learning and explaining services and products directly to consumers on behalf of all of our clientele.Principal Duties and Responsibilities of Quality Customer...
-
Onsite Medical Representative
1 week ago
York, United States Amazon.com Services LLC Full timeThe Amazon Workplace Health & Safety (WHS) team is deeply committed to the safety and wellbeing of our people. WHS sets the strategic direction to provide resources, best practices, and safe environments to proactively manage the health and wellbeing of our workforce. To support these goals, Amazon is seeking an experienced and dynamic Onsite Medical...
-
Onsite Support Rep
1 month ago
New York, United States Uniguest Full timeJob DescriptionJob DescriptionPosition SummaryUniguest is seeking a customer service-focused candidate to join our pCare Services team as a Part-Time Onsite Support Representative. In this position, you will help support the maintenance of our technical solutions deployed in hospitals by providing front-line service to patients and staff. With a range of...
-
Onsite Support Rep
4 weeks ago
New York, United States Uniguest Full timeJob DescriptionJob DescriptionPosition SummaryUniguest is seeking a customer service-focused candidate to join our pCare Services team as a Part-Time Onsite Support Representative. In this position, you will help support the maintenance of our technical solutions deployed in hospitals by providing front-line service to patients and staff. With a range of...
-
Customer Service Representative
3 weeks ago
New York, United States SUNY College of Optometry Full timeWe are seeking talented and enthusiastic individuals to engage with our patients and serve as a primary contact and welcoming first impression for our patients and visitors. As a Customer Service Representative, you will work collaboratively with providers and staff and liaison between patients and other departments within the UEC. You will be responsible...
-
Onsite Support Technician
2 months ago
New York, United States Facsimile Communication Industries, Inc Full timeJob DescriptionJob DescriptionThe Onsite Support Technician is responsible for providing onsite support at our client’s main location in the Bronx, NYC, as well as their other locations the surrounding boroughs. This relates to all technology utilized by the client, including workstations, servers, printers, networking equipment, internet service...
-
Onsite Support Technician
4 weeks ago
New York, United States Facsimile Communication Industries, Inc Full timeJob DescriptionJob DescriptionThe Onsite Support Technician is responsible for providing onsite support at our client’s main location in the Bronx, NYC, as well as their other locations the surrounding boroughs. This relates to all technology utilized by the client, including workstations, servers, printers, networking equipment, internet service...
-
Onsite Support Technician
3 weeks ago
New York, United States Avidex Industries LLC Full time**About Us**: At Avidex, we are driven by a deep passion for delivering cutting-edge audiovisual solutions that empower organizations and enterprises to foster collaboration, creativity, and idea-sharing. Our commitment to excellence is reflected in our use of best-in-class audiovisual and unified communication technologies. As a forward-thinking company, we...
-
Onsite Technical Support Specialist
7 days ago
New York, United States TIER4 GROUP Full timeJob DescriptionJob DescriptionRole: Junior Technical Support AnalystWhere: New York, NY Duration: 1.5-year contractPerks: Competitive rates, benefits, a great opportunity to get your foot in the door with Fortune 100Our Fortune 100 client is seeking an Onsite Junior Technical Support Specialist to join a growing team at their New York City Campus. This is a...
-
Onsite Support Technician
3 weeks ago
New York, United States Avidex Industries LLC Full timeJob DescriptionJob DescriptionAbout Us:At Avidex, we are driven by a deep passion for delivering cutting-edge audiovisual solutions that empower organizations and enterprises to foster collaboration, creativity, and idea-sharing. Our commitment to excellence is reflected in our use of best-in-class audiovisual and unified communication technologies. As a...
-
Onsite Help Desk Support Analyst
2 weeks ago
New York, United States TTI of USA, Inc. Full timeOnsite Help Desk Support Analyst provides support to all IT-related activities and initiatives, including guidance, assistance, coordination and follow-up on IT problems and ensures resolution. Provides guidance, assistance, coordination and follow-up on problems and ensures resolution. Provides support to a specific group of customers on applications,...
-
Onsite Help Desk Support Analyst
2 weeks ago
New York, United States TTI of USA, Inc. Full timeOnsite Help Desk Support Analyst provides support to all IT-related activities and initiatives, including guidance, assistance, coordination and follow-up on IT problems and ensures resolution. Provides guidance, assistance, coordination and follow-up on problems and ensures resolution. Provides support to a specific group of customers on applications,...
-
Onsite Support Technician
1 week ago
New York County, New York, United States AVI-SPL Full time:WHO WE AREAVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services. Our highly certified industry experts and...
-
Level II Onsite Support Engineer
2 months ago
New York, United States Lincoln IT Full timeJob DescriptionJob DescriptionJob OverviewWe are currently seeking a full time Tier II Support Engineer with a minimum of 5 years of extensive hands on experience with IT support and troubleshooting.ResponsibilitiesProvide phone support and remote remediation for workstation issuesTroubleshooting and resolving customer system problems across a broad range of...