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Customer Service Representative
4 months ago
We are seeking talented and enthusiastic individuals to engage with our patients and serve as a primary contact and welcoming first impression for our patients and visitors. As a Customer Service Representative, you will work collaboratively with providers and staff and liaison between patients and other departments within the UEC. You will be responsible for exceptional customer service and creating a warm and friendly patient reception. You will facilitate enrollment in our patient portal and assist patients with kiosk functions. Using NextGen Electronic Health Record and Practice Management System, you will respond to staff and patient inquiries, schedule appointments, patient registration, insurance verification, authorizations and payment processing.
You will be responsible to provide patients with timely, accurate, and professional service, independently resolve issues and thoroughly document inquiries and outcomes. You will also advise patients of their vision and medical plan coverage, coordinate the provision of any special needs for the patients, and provide the public with information regarding UEC and College activities and programs.
Required:
- Two years of experience working in customer service (preferably in a healthcare, hospitality, call center, or client service environment).
- Excellent organizational skills and attention to detail
- Excellent listening, communication, and writing skills
- Excellent phone etiquette and interpersonal skills
- Computer proficiency with Microsoft Office (Outlook, Word, Excel)
Preferred:
- Knowledge of managed care and other third-party payers
- Knowledge of insurance verification and authorization
- Optical/vision care experience
- Experience with computerized Practice Management (PM) and Electronic Health Records (EHR)
- Bachelor’s degree and/or bilingual skills
Hours: Monday-Thursday 8:30am to 4:30pm and Saturday 8:30am-4:30pm. Off Friday and Sunday.
Annual Salary (including location pay) is $47,687 and there is also a generous benefit package. 15 days of annual leave to start and 13 paid holidays per year. We are a qualifying employer in the federal Public Service Loan Forgiveness (PSLF) Program. View our **Benefits at a Glance**
This position is onsite at 33 West 42nd Street New York, NY 10036
**About US**
At The University Eye Center (UEC), an Article 28 Diagnostic and Treatment Center within the State University of New York, College of Optometry we are inspired to make a difference, and are committed to integrity and excellence. We welcome new ideas and encourage continuous improvement. We strive for a culture that regards people as professionals and will foster trust, commitment, consistency and results. We will strive to have a diverse, collaborative, team-oriented and results-oriented culture.
**About SUNY College of Optometry**:
The State University of New York College of Optometry advances visual health and patient care through leadership in education, research and service. More than a half century ago a group of dedicated optometrists and benefactors came together to create an institution that would support optometric education, vision science research and extend quality vision care to all New Yorkers and the surrounding community. The State University of New York College of Optometry evolved from this mission. Since we opened our doors to our first class of students in 1971, the College has grown to become one of the leading optometric education and vision research centers in the world. The College houses the University Eye Center — one of the largest outpatient vision care clinics in the country—and engages in cutting edge research that is helping to shape the future of optometric care.
