Clinical Specialist

4 weeks ago

San Francisco, United States Endotronix Full time
WHO ARE WE?

Endotronix is a medical device company that aims to transform the treatment of heart failure, a chronic, progressive condition in which the heart is unable to pump enough blood to support the body. Our Cordella Heart Failure System (CHFS) includes proactive management tools for best practice care and detection of worsening heart failure. These easy-to-use tools improve patient quality of life and help to reduce hospital admissions thereby reducing health care costs.

WHAT YOU'LL DO

The Clinical Specialist at Endotronix plays a vital support role, reporting to and working under the direction of the Area Sales Manager (ASM). This position focuses on supporting Cardiologists, nurses, cath lab staff, and patients (both in clinics and at their homes) in the effective use of the Cordella PA Sensor System. The Clinical Specialist will engage in training, troubleshooting, data analysis, and field service activities in coordination with and under the guidance of the ASM. Strong communication and interpersonal skills are essential, as you will engage with physicians, hospital personnel, and patients daily. Collaboration with Endotronix's internal team to problem-solve and enhance the customer experience is a key part of the role.
  • Attend and support implant procedures inside and outside of the assigned territory.
  • Maintain contact with customers to evaluate their clinical and educational needs.
  • Lead meetings with internal departments to find root-cause of field issues.
  • Lead meetings with sites (such as site initiation visits) inside and outside of the assigned territory.
  • Perform on-site training for the physicians, heart failure staff, research staff and cath lab staff.
  • Perform on-site field service activities and troubleshooting as needed.
  • Represent Endotronix at conferences and symposiums.
  • Initiate site contacts, providing technical and clinical support to customers and patients.
  • Collaborate with other departments to establish priorities for the Company direction, new product development, and customer satisfaction.
WHAT YOU BRING TO THE TABLE
  • 2+ years' experience in a clinical or medical device setting (e.g., experience in cardiology, electrophysiology, cath lab, or medical device implantation)
  • Experience in supporting healthcare professionals (e.g., physicians, nurses) in a hospital or clinical environment
  • Demonstrate a high level of motivation to excel and a great desire to help others
  • Ability to develop and present educational programs and/or workshops
  • Ability to adapt to and implement new strategies and procedures
  • Must be highly organized and able to establish priorities
  • Excellent interpersonal and communication skills - both written and verbal
  • Must be able to work independently and collaboratively
  • Remain composed under stress
  • Ability and willingness to travel 75% of the time (minimum of 3-4 days a week up to 5 days a week)
EDUCATION
  • Associate's degree or 2 years' experience in a clinical or medical device setting
WHO YOU ARE
  • Relentlessly focused on data and hypothesis driven decision making to create the best experiences for ETX patients and customers
  • Someone with a bias for action and quick iteration as opposed to perfection
  • A quick learner, who is able to work independently, multitask, and drive your own projects
  • An effective communicator and collaborator who can synthesize insights from multiple stakeholders across business functions to deliver purpose-built insights, models and tools that provide easily interpretable and actionable results
  • A team player who can inspire teams to deliver together, embodying the idea that the whole is greater than the sum of the parts
  • Passionate about digital healthcare and leveraging Data to deliver innovative solutions at scale
WHAT WE'RE LIKE
  • Willing to have the "direct and honest conversation". Not afraid to confront the facts (or be confronted) and develop a plan to move forward.
  • Competitive spirit and drive to win. Strong sense of initiative, internal motivation, and an unrelenting focus on results.
  • Openness to feedback and coaching with a strong orientation towards continual learning and improvement. Ability to solicit, accept and provide direct feedback without defensiveness.
  • Capacity to function in a highly complex company with ease and fluidity, while driving and influencing results.
  • Entrepreneurial, flexible, yet results focused.
  • High degree of intellectual curiosity, honesty, and capability.
  • Low ego and humble in spirit in spite of your track record of outstanding performance.
LIFE AT ENDOTRONIX
  • Our shared company values create a foundation of trust and collaboration. United in a common purpose, we excel at the task at hand to provide best-in-class medical technology and customer service to our patients and clinicians. And along the way we make sure to have a little fun, continue to grow and celebrate our successes.
  • We provide a competitive compensation package, comprehensive benefits including unlimited PTO, and an environment that will help you to thrive and succeed in your career.
  • Endotronix is an equal opportunity employer, and we are committed to providing equal employment opportunities to all persons without regard to race, creed, color, religion, national origin, gender, marital status, citizenship status, age, veteran status, or disability. We are passionately committed to building a diverse organization where all perspectives and cultures are celebrated.

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