Desktop Support Technician

1 day ago


Plano, United States Capstone IT Staffing Full time

Capstone is helping our client hire a Desktop Support Technician to join their staff as a full-time employee. The Desktop Support position is responsible for interacting directly with employees via a ticketing system and calling users back to assist with issues. To be considered, you must be self-motivated, pleasantly assertive, and have high personal ethics. You must be able to develop professional and personal relationships with co-workers and end-users, and you must be a positive and people-oriented person with excellent oral and written English communication skills. Attention to detail is a must.

Direct Hire

Salary: $60-$70k

On-Site in Plano, TX

Summary:

  • Install drivers / hardware
  • New user set ups (set up new login profiles, printers, shortcuts, mapped drives, etc.)
  • Hardware support (desktops, laptops, printers, etc.)
  • 1st and 2nd level troubleshooting
  • Assist with higher level tasks when needed

Qualifications:

  • Intermediate knowledge of networking (wired and wireless)
  • Intermediate knowledge of Active Directory (adding/deleting users, group policy, permissions)
  • Office apps (documents, spreadsheets primarily)
  • Desktop Support knowledge within a corporate environment (domains, DNS, etc)
  • 1st to 2nd level troubleshooting skills (some issues will require more than basic PC knowledge)
  • Great attention to details
  • Willing to learn new tasks / skills
  • Good written and verbal communication skills
  • Pleasant personality and ability to clearly communicate with people.
  • Must be able to succeed in a dynamic team environment and be open to overtime when necessary

Benefits Summary:

  • Health / Dental / Vision Insurance
  • Life / Disability Insurance


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