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Desktop Support Specialist

2 months ago

Plano, United States VC5 Consulting Full time

Desktop Support


Position Summary:

The Desktop Support Technician is responsible for providing technical assistance and support to end-users with Windows-based desktop systems. The role involves troubleshooting hardware and software issues, installing and configuring applications, and ensuring the smooth operation of computer workstations and related equipment.


Responsibilities:

  • Provide day-to-day technical support for Windows desktop systems, including troubleshooting hardware, software, and network issues.
  • Install, configure, and maintain Windows operating systems (Windows 10, 11) and applications.
  • Assist with setting up and maintaining user accounts, permissions, and passwords.
  • Diagnose and resolve technical issues, both remotely and on-site.
  • Perform routine maintenance and updates on systems to ensure security and efficiency.
  • Collaborate with IT teams to support server and network infrastructures.
  • Maintain documentation of issues, resolutions, and IT processes.
  • Ensure timely response to support requests and escalate complex issues when necessary.
  • Educate and assist users in using Windows operating systems and applications effectively.


Skills/Requirements

  • Demonstrated ability to communicate by phone or in person effectively
  • Demonstrated writing ability
  • Demonstrated ability to achieve successful outcomes in handling difficult situations and customers
  • Knowledge of information technology and products and services
  • Demonstrated analytical and troubleshooting skills
  • Demonstrated ability to work in a challenging environment
  • Shows initiative and acts independently to resolve problems
  • Knowledge of the following technologies: Microsoft Office 365, Microsoft Windows Server, Microsoft Active Directory, Microsoft SCCM, Microsoft Print Services, LAN/WAN Infrastructure, VMWare ESX/Veeam, and Data Backups
  • Knowledge in audio-visual support for Zoom, Microsoft Teams, and similar platforms.


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