Desktop Support Analyst

3 days ago


Plano, United States Robert Half Full time
Job DescriptionJob Description

We are working with a client in Plano seeking a Desktop Support Analyst on a contract to permanent basis. You will also be expected to manage computer hardware and delve into configuration management.


POSTION: DESKTOP SUPPORT

LOCATION: PLANO, PRIMARILY REMOTE, WILLING TO GO ONSITE AS NEEDED

SALARY: 50-55K


Responsibilities:

  • Respond to user requests for technical assistance over the phone
  • Handle imaging and troubleshooting of systems to ensure optimal performance
  • Manage and maintain O365 and Active Directory
  • Utilize your knowledge of Connect Wise in the MSP business
  • Provide support for Cisco Technologies to ensure smooth business operations
  • Handle Citrix Technologies to support business processes
  • Oversee and manage computer hardware to ensure efficiency
  • Engage in configuration management to ensure system stability.

Required Knowledge:

  • Proficiency in Computer Hardware: The applicant should have in-depth knowledge of computer hardware, including installation, maintenance, and troubleshooting.
  • Expertise in Active Directory: The candidate must possess strong skills in managing Active Directory services, including creating and managing user accounts, password resets, and handling access permissions.
  • Experience with computer desktop support in an enterprise level organization working in the support of a Windows/MAC computing environment Strong PC/Laptop hardware troubleshooting and deployment skills 
  • Understanding of intermediate networking and network troubleshooting
  • Experience with Microsoft Windows 7, 8 and 10; MS Office 2007, 2010 and above; MS Outlook user mailbox management, Familiarity with installing various third-party software including VPN clients 
  • Experience troubleshooting O365 including Teams, Outlook and OneDrive

 



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