Desktop Support Analyst
3 days ago
We are working with a client in Plano seeking a Desktop Support Analyst on a contract to permanent basis. You will also be expected to manage computer hardware and delve into configuration management.
POSTION: DESKTOP SUPPORT
LOCATION: PLANO, PRIMARILY REMOTE, WILLING TO GO ONSITE AS NEEDED
SALARY: 50-55K
Responsibilities:
- Respond to user requests for technical assistance over the phone
- Handle imaging and troubleshooting of systems to ensure optimal performance
- Manage and maintain O365 and Active Directory
- Utilize your knowledge of Connect Wise in the MSP business
- Provide support for Cisco Technologies to ensure smooth business operations
- Handle Citrix Technologies to support business processes
- Oversee and manage computer hardware to ensure efficiency
- Engage in configuration management to ensure system stability.
Required Knowledge:
- Proficiency in Computer Hardware: The applicant should have in-depth knowledge of computer hardware, including installation, maintenance, and troubleshooting.
- Expertise in Active Directory: The candidate must possess strong skills in managing Active Directory services, including creating and managing user accounts, password resets, and handling access permissions.
- Experience with computer desktop support in an enterprise level organization working in the support of a Windows/MAC computing environment Strong PC/Laptop hardware troubleshooting and deployment skills
- Understanding of intermediate networking and network troubleshooting
- Experience with Microsoft Windows 7, 8 and 10; MS Office 2007, 2010 and above; MS Outlook user mailbox management, Familiarity with installing various third-party software including VPN clients
- Experience troubleshooting O365 including Teams, Outlook and OneDrive
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