Frontline Emergency Assistance Case Manager

2 weeks ago

Dumfries, United States Action In Community Full time

The Frontline Emergency Assistance Case Manager provides case management and crisis intervention as needed around basic needs including food, clothing and utility assistance through financial assistance, goods, advocacy and referral to relevant resources to foster self-sufficiency.

Benefits and Rewards:

  • Full health insurance options with generous employer contribution for medical and 403(b) matching.
  • Paid vacation and sick leave, personal time, paid lunch, comp time and Birthday time off
  • Additional time off from December 25 – January 1.
  • Grow your skills with free, award-winning training.
  • Use your talents in a successful organization with over 50 years of significant impact in the community.
Position Title and Department:

Pay: $46,320/year ($1,000 additional per year or hour for bilingual capability in English and Spanish, French or Arabic and $1,000 additional per year for additional degree of value to ACTS.)

Reports to: Director of Housing Services

Hours per week and Schedule: 40 hours; Monday to Friday, MWR 9 a.m. - 5 p.m., T 9:00 a.m. - 7:00 p.m. and F 9:00 a.m. - 3:00 p.m.

Telework Friendly: No (application and approval required)

Pay Type: Salary (Not OT eligible)

Essential: N; Client Contact Position: Y

Driving required: N Personal vehicle required: N

Location: Dumfries

Effective Date (of description): 08/26/2024

Supervisory Responsibilities: None

Essential Functions:

Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.

  1. Conducts assessment for crisis walk-ins and calls to determine eligibility for program services including supplemental food assessment, weatherization, agency sponsored utility assistance and/or thrift store clothing voucher.
  2. Provides case management, assisting clients with the development of Individualized Service Plans, supports clients with accessing resources and provides follow up to ensure client stability and success.
  3. Makes referrals to other services and with other community providers based on eligibility and appropriateness.
  4. Executes assigned program funding within the approved budget and in compliance with funding source requirements.
  5. Advocates for clients with community agencies, systems and services and serves as liaison for same.
  6. Enters and updates information in program specific databases.
  7. Accurately completes required paperwork to ensure timely payment of client bills.
  8. Maintains client files/database in accordance with ACTS’ and accrediting agency guidelines.
  9. Actively participates in supervision, attends department meetings, community meetings, training and other agency related activities.
  10. Completes required training annually including CPR, First Aid, NARCAN certification and other human service trainings.
  11. Performs other duties as assigned.
Required Knowledge, Skills and Abilities:
  1. Strong oral and written communication skills
  2. Strong organizational skills and attention to details
  3. Ability to function independently and as part of a team
  4. Ability to multi-task in a fast-paced work environment
  5. Ability to respond in a stressful situation in a flexible and professional manner
  6. Working knowledge of MS Word, Excel, Outlook, and Internet navigation
  1. Preferred Knowledge, Skills and Abilities:
  2. Bilingual capability (English and Spanish, French or Arabic)

Education and Experience:
  • Meets one of the following three criteria:
    • A bachelor’s degree in human services, behavioral sciences or allied field (including criminal justice, education and psychology)
    • AA degree in human services, behavior sciences or allied field (including criminal justice, education and psychology) with 4 years of documented related experience
    • No college degree in human services, behavioral sciences or allied field (including criminal justice, education and psychology) with 5 years of documented related experience.
  • A bachelor’s in human services or behavioral sciences, preferred
  • Preferred – CPR and First AID Certification
Physical Requirements:
  • Prolonged periods of sitting at a desk and working on a computer.
  • Must be able to lift up to 15 pounds at times.

Other duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Equal Employment Opportunity Policy

ACTS provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Drug-Free Workplace Policy

The unlawful or unauthorized use, abuse, solicitation, theft, possession, transfer, purchase, sale or distribution of controlled substances (including medical marijuana), drug paraphernalia or alcohol by an individual anywhere on Organization premises, while on Organization business (whether or not on Organization premises) or while representing the Organization, is strictly prohibited. Violation of this policy will result in disciplinary action, up to and including discharge.

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