Technical Support Analyst Tier-1

1 week ago

Irvine, United States Diverse Lynx Full time
Job Description:
Top Qualifications:
1. 3+ years of experience with providing IT Desktop Support
2. 3+ years of experience installing software applications and performing hardware upgrades on desktop computers within a business environment as well as server infrastructure.
3. 3+ years of experience installing and supporting networked devices such as printers and scanners

Job Summary:
• Serve as the call center's first point of contact for customers seeking technical assistance over the phone or email. Perform remote troubleshooting through diagnostic techniques and pertinent questions. Provide effective communication to the customers. Direct unresolved issues to the next level of support. Log and record issues and resolutions. Follow-up and update customers with status and information.
• Participate in On-Call rotation to Provide After-hours support.
• Remotely Diagnose, Troubleshoot and Resolve a wide variety and range of hardware and software related problems with operating systems, applications (including vendor software packages), and network configuration.
• Prioritize and manage heavy workload in a dynamic and diverse environment. Work with minimal direction but remain focused on critical Service Level Agreement and priority items.
• Coordinate new users access needs and security changes. This will include coordination with internal IT leadership to establish system access, and communicate back to user with relevant user ID and password information.
• Adapt to new technologies, process new information and help customers through technological changes. Improves and implements procedures as needed and/or assigned.
• Assure necessary security of all IT assets. This will include physical security of equipment, data, and software, as well as assuring appropriate backup of data and programs.
• Complete and maintain an inventory process to track new and old equipment and software. Ensure that all assets are properly tracked and documented for management audit and legal purposes.
• Consistently works to develop and maintain positive and professional relationships with all internal and external customers.

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.

  • Technical Support Analyst

    1 week ago

    Irvine, United States Diverse Lynx Full time

    Job Title: Technical Support Analyst - Tier - 2 Location: Irvine, CA - Day 1 Onsite Duration: Contract Job Description As a Technical Support Analyst - Tier - 2 you will leverage your expertise in database design, field service, and desktop support to drive impactful geospatial projects. With 5-10 years of experience, you will play a crucial role in...

  • Help Desk Analyst Level-1

    1 week ago

    Irvine, United States Boot Barn Full time

    Support store and corporate equipment setups/ implementations - POS, Network, Managers office equipment Provide general technical and application support to retail store associates as it relates to the following systems: Aptos Retail Point of Sale Wi Help Desk Analyst, Help Desk, Analyst, Desktop Support, Technology

  • Technical Business Analyst

    1 week ago

    Irvine, United States Futran Tech Solutions Pvt. Ltd. Full time

    Please submit on the existing State Street contract JC. This will be hybrid for Irvine, CA. Job Description Technical Business Analyst to support the Trade Processing Systems Team in our Irvine, CA office. The candidate will work on enhancements for the DNS (Delivery Notification System) application for our monthly software releases and new applications...

  • Geospatial Analyst Specialist

    1 week ago

    Irvine, California, United States Diverse Lynx Full time

    Job Title: Technical Support Analyst - Tier 2Job DescriptionAs a Technical Support Analyst - Tier 2, you will leverage your expertise in database design, field service, and desktop support to drive impactful geospatial projects. With 5-10 years of experience, you will play a crucial role in analyzing spatial data, providing remote desktop support, and...

  • Technical Consultant or Business Analyst – Golden Source

    2 months ago

    Irvine, United States ClifyX Full time

    Position 1 - Role – Technical Consultant or Business Analyst - Golden Source ( Candidate should have any Golden Source product experience. )Location – Irvine, CA ( look for locals or open to relocate to Irvine, CA ) Job description:TECHNICAL SKILLSDesign and implement GoldenSource Product Master data or Client master.Conduct systems testing and support...

  • IT Support Specialist with Advanced Troubleshooting Skills

    1 week ago

    Irvine, California, United States CGS Business Solutions | INC 5000 Company Full time

    CGS Business Solutions, an INC 5000 company, is committed to delivering exceptional IT solutions. We're seeking a skilled Service Desk Support Analyst to join our team.About the Opportunity:We're looking for a highly motivated and experienced individual to provide top-notch technical support to our clients. As a Service Desk Support Analyst, you'll be...

  • Help Desk Analyst Level-1

    1 week ago

    Irvine, United States BootBarn, Inc. Full time

    HELP DESK ANALYST LEVEL-1 REPORTS TO: IT MANAGER STATUS: NON-EXEMPT Summary Boot Barn is where community comes first. We thrive on togetherness, collaboration, and belonging. We build each other up, listen intently, and implement out-of-the-box ideas. We celebrate new innovations, congratulate one another's achievements, and most importantly support each...

  • Technical IT Support Professional

    1 week ago

    Irvine, California, United States Ninyo & Moore Full time

    Job Title: Technical IT Support ProfessionalNinyo & Moore Geotechnical and Environmental Sciences Consultants is seeking a skilled Technical IT Support Professional to join our team in Irvine, California. The ideal candidate will provide top-notch Level 1 & 2 help desk support to users throughout the company while collaborating with the entire IT team on...

  • Service Desk Support Analyst

    4 weeks ago

    irvine, United States CGS Business Solutions | INC 5000 Company Full time

    CGS Business Solutions is committed to helping you, as an esteemed IT Professional, find the next right step in your career. We match professionals like you to rewarding consulting or full-time opportunities in your area of expertise. We are currently seeking Technical Professionals who are searching for challenging and rewarding jobs for the following...

  • Service Desk Support Analyst

    3 months ago

    Irvine, United States CGS Business Solutions | INC 5000 Company Full time

    CGS Business Solutions is committed to helping you, as an esteemed IT Professional, find the next right step in your career. We match professionals like you to rewarding consulting or full-time opportunities in your area of expertise. We are currently seeking Technical Professionals who are searching for challenging and rewarding jobs for the following...

  • Technical Support Associate

    7 days ago

    Irvine, California, United States Vaco Full time

    About the RoleThis is an exciting opportunity for a Technical Support Associate to work with our IT team at Vaco. As a Technical Support Associate, you will be responsible for delivering first-level technical support to internal employees through phone, email, and in-person interactions.You will efficiently diagnose and resolve hardware, software, and...

  • Technical Support Professional

    6 days ago

    Irvine, California, United States TAD PGS, Inc. Full time

    We are seeking a Technical Support Professional to join our team at TAD PGS, Inc. in the Irvine, CA area.In this role, you will provide technical support for our clients' AWS environments, respond to incidents, and resolve issues to ensure high-quality service delivery.The ideal candidate will have a strong background in ITIL processes and associated ITSM...

  • Technical Support Technician

    2 months ago

    Irvine, United States Franklin Fitch Full time

    Are you ready to elevate your technical support career with an established law firm?Do you thrive in a fast-paced, service-oriented environment?We are looking for a Technical Support Technician for a respected law firm looking to enhance their IT department. In this role, you will play a vital part in delivering exceptional user support and maintaining the...

  • Autism Therapist

    1 week ago

    Irvine, California, United States ACES Full time

    About ACESAt ACES, we are committed to delivering top-tier autism services with passion and expertise. As a renowned provider of ABA therapy, we strive to make a profound impact on the lives of children with autism and developmental disabilities.Compensation PackageWe offer a competitive compensation package that includes a base salary ranging from $80,000...

  • Technical Support Professional

    1 week ago

    Irvine, California, United States Ledgent Technology Full time

    About the JobLedgent Technology is seeking a skilled Technical Support Technician to join our team. This is a full-time position that offers a competitive salary and excellent benefits package.The successful candidate will be responsible for providing technical support to our clients, resolving issues efficiently, and working collaboratively with our team...

  • Technical Support Specialist

    1 week ago

    Irvine, California, United States Fisher & Phillips Full time

    Job Title: Technical Support SpecialistFisher Phillips is an international labor and employment law firm seeking a talented Technical Support Specialist to lead our department and support the firm's needs at an international level.About UsWe are committed to attracting the best Professional Staff, offering competitive salaries and an expansive benefits...

  • Technical Support Specialist

    1 week ago

    Irvine, United States Volvo Car Corporation Full time

    Help us shape the future of mobility At Volvo Cars, we’re on an exciting journey to shape the future of mobility. We’re building direct relationships with customers, and aim to be a leader in new technology. It’s so exciting – we’re well on our way on our journey towards full electrification. Join us and become a part of our vision for the future...

  • Business Network Support Specialist

    1 week ago

    Irvine, California, United States TP-Link Systems Inc. Full time

    At TP-Link Systems Inc., we are committed to delivering innovative products that enhance people's lives through faster, more reliable connectivity. We are seeking a highly skilled Level 2 Business Network Support Engineer to join our North American Business Network Support Specialist team.Job SummaryThe Level 2 Business Network Support Engineer will...

  • Technical Support Technician

    4 weeks ago

    Irvine, United States Fisher & Phillips Full time

    Technical Support Technician At Fisher Phillips, we know exceptional talent is the key to our success to providing the best service to our internal and external clients. Being a part of the Fisher Phillips team means you will work with cutting edge technology in a professional and fun environment under leadership ready to invest in your professional...

  • Technical Support Technician

    4 days ago

    Irvine, United States Fisher & Phillips Full time

    Technical Support Technician At Fisher Phillips, we know exceptional talent is the key to our success to providing the best service to our internal and external clients. Being a part of the Fisher Phillips team means you will work with cutting edge technology in a professional and fun environment under leadership ready to invest in your professional...