IT Support Specialist with Advanced Troubleshooting Skills

6 days ago


Irvine, California, United States CGS Business Solutions | INC 5000 Company Full time

CGS Business Solutions, an INC 5000 company, is committed to delivering exceptional IT solutions. We're seeking a skilled Service Desk Support Analyst to join our team.

About the Opportunity:

We're looking for a highly motivated and experienced individual to provide top-notch technical support to our clients. As a Service Desk Support Analyst, you'll be responsible for resolving hardware, software, and network issues in a timely and efficient manner.

Responsibilities:

  • Provide Tier I and II support and problem resolution for all users with hardware, software, and applications problems
  • Perform new PC setup, handheld devices configuration, deployments, and other related technologies and hardware/software upgrades to existing computer equipment as needed
  • Install, configure, and troubleshoot software, hardware, and network issues
  • Diagnose, resolve, and escalate concerns based on the appropriate Support and Services Policies and Procedures
  • Respond to technical requests by phone, email, or ticketing system as needed to maintain SLAs and Help Desk coverage
  • Install, configure, maintain, and troubleshoot a wide range of software used throughout the company
  • Work with infrastructure, security, and network teams to resolve customer issues, coordinate technology integration with administrative duties for the Information Systems Department
  • Maintain inventory of equipment and parts as well as appropriate documentation of configurations, standards, and vendor activities

About CGS Business Solutions:

CGS specializes in IT business solutions, staffing, and consulting services. With a strong focus on IT Applications, Network Infrastructure, Information Security, and Engineering, we help companies gain a competitive advantage in rapidly changing business environments.

Salary: $65,000 - $85,000 per year, depending on experience



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