Service Desk Support Analyst

7 days ago

Irvine, United States CGS Business Solutions Full time

CGS Business Solutions is committed to helping you, as an esteemed IT Professional, find the next right step in your career. We match professionals like you to rewarding consulting or full-time opportunities in your area of expertise. We are currently seeking Technical Professionals who are searching for challenging and rewarding jobs for the following opportunity:


Summary

Our client, a large publicly traded Financial Services firm located in the Irvine, CA area is seeking to hire a perm Service Desk Support Analyst with a passion and experience with supporting users, IT support and acting as primary contact for telephone, email and online requests and IT issues. Reporting to the SD Manager, successful candidate will provide knowledgeable software, hardware, network and end user support. Diagnose and troubleshoot issues for users to resolution. Installation, configuration and onsite support of software, hardware, and network devices.


Location: Onsite – Irvine, CA


Qualifications and Experience Required:

3+ years of experience providing white glove support of C-level and other executives.

Minimum of 3+ years of experience with helpdesk/ deskside support; cloning/imaging software for desktops/laptops.

Extensive knowledge of Windows operating systems, MAC OS, MS Office 365 suite, internet browsers, and other related technologies.

Experience troubleshooting phone systems.

Knowledge and hands on experience of Active directory or similar user management technology.

Experience with Helpdesk ticketing systems and remote support applications.

Ability to quickly diagnose technical problems in person or remote.

CompTIA+ certification a plus


Candidates should demonstrate the preferred following minimum intangible qualifications:


Be friendly, proactive, energetic, with an inquiring, and investigative mind.

Highly organized and detail-oriented with strong analytical and problem-solving skills, strong time management coordinating multiple projects

Self-motivated to complete assignments on time, yet able to determine when to ask questions for clarification or further direction

Establish and maintain effective relationships with all levels of users while working to maintaining high levels of confidentiality

Work with a team-oriented attitude and possess the flexibility to help other team members as needed


Willingness and desire to continually expand HD and SW knowledge improving the environment by monitoring and evaluating performance issues; planning and execution, installation, configuration, and testing of equipment; defining policies and procedures.

Participate in scheduling and manning after hours support, providing coverage for critical issues

Accomplish organization’s goals by taking initiative and ownership of tasks and requests while exploring opportunities to add value to job accomplishments. Maintain confidentiality with organizations data.

Demonstrated strong analytical, problem solving and customer service skills and be able to work independently and act as a self-starter

Possess and maintain a valid California class C driver’s license and use of your own vehicle will be required for occasional travel among field offices


Essential Responsibilities and daily Duties

Responsibilities will include, but are not limited to, the following (and other duties as assigned)

Provide Tier I and II support and problem resolution for all users with hardware, software and applications problems.

Performs new PC setup, handheld devices configuration, deployments, other related technologies and hardware/software upgrades to existing computer equipment as needed.

Installs configures and troubleshoots software, hardware, and network issues

Diagnose, resolve, and escalate concerns based on the appropriate Support and Services Policies and Procedures

Respond to technical requests by phone, email, or ticketing system as needed to maintain SLAs and Help Desk coverage.

Installs, configures, maintains, and troubleshoots a wide range of software used throughout the company.

Work with infrastructure, security and network teams to resolve customer issues, coordinate technology integration with administrative duties for the Information Systems Department

Maintain inventory of equipment and parts as well as appropriate documentation of configurations, standards and vendor activities


About CGS Business Solutions:

CGS specializes in IT business solutions, staffing and consulting services. With a strong focus in IT Applications, Network Infrastructure, Information Security, and Engineering. CGS is an INC 5000 company and is honored to be selected as one of the Best IT Recruitment Firms in California. After five consecutive Fastest Growing Company titles, CGS continues to break into new markets across the USA. Companies are counting on CGS to attract and help retain these resource pools in order to gain a competitive advantage the rapidly changing business environments.

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