Technical Support Technician

3 weeks ago


Suwanee, United States Clear Path Full time

Our client is hiring a Technical Support Technician You'll provide technical support to customers and distributors as well as test and diagnose returned products. The ideal candidate has two years of customer service experience, excellent communication skills and loves working with mechanical/electrical devices or equipment. Perhaps you've been a field technician and would rather be in an office or you provide excellent customer service and would like to be hands-on with products.

This position is located Suwanee, GA with hours from 7am - 4pm. Hourly rate pays up to $24/hr.

Recognized as a Best Places to Work in SoCal in 2023, our client has been delivering rugged, professional-grade, and feature-rich tools and testing instruments to HVACR technicians since 1990. HVACR pros trust them to help them do their jobs better, faster, and easier with tools like spanning meters, manifolds, leak detectors, scales, and more.

What You'll Do

  • Provide technical support to customers, distributors, and internal teams via phone and email on product usage, troubleshooting, and processing for repairs.
  • Process returns in the RMA system accurately and execute a 24-hour turnaround of shipments.
  • Perform RMA product testing, repairs and testing to support investigations and new product development.
  • Track and maintain B-stock inventory and replacements parts to avoid shortages.
What You Bring
  • 2+ years of experience in a customer service or field technician role and love being hands on.
  • Excellent customer service and communication skills with the ability to listen, ask the right questions, build trust, and communicate effectively to a variety of audiences.
  • Strong critical thinking, diagnosis and troubleshooting skills with mechanical / electrical products.
  • Commitment to excellence, details, and high standards.
  • Strong organizational skills; able to manage priorities and workflow.
  • Ability to work overtime and weekends when needed.
Excellent benefits
  • Matching 401k up to 4% with immediate vesting.
  • Healthcare premiums are covered at 80% for you and your family with HSA and FSA options.
  • Supplemental Term Life, Employee Assistance Programs (EAD), and more.
  • Bonuses based on company and personal performance.
  • and more


  • Suwanee, United States Clear Path Full time

    Our client is hiring a Technical Support Technician! You'll provide technical support to customers and distributors as well as test and diagnose returned products. The ideal candidate has two years of customer service experience, excellent communication skills and loves working with mechanical/electrical devices or equipment. Perhaps you've been a field...


  • Suwanee, United States Rocket IT Full time

    Job DescriptionJob DescriptionAt Rocket IT, we empower people through human connections and better IT. We’re driven by a desire to help people thrive, starting with our internal team.  We’re looking for a Field Support Technician who thrives in a fun, fast-paced environment and is enthusiastic about resolving technical issues and helping others...

  • Support Technician 3

    3 weeks ago


    Suwanee, United States FUTURE TECHNOLOGIES VENTURE LLC Full time

    Job DescriptionJob DescriptionTower Support Technician (ST3/4)Future Technologies is a professional services company specializing in technical consulting, planning, design, implementation, and support of innovative communications solutions focused on wireless infrastructures and their accompanying technologies for commercial and military customers around the...


  • Suwanee, United States Zubler USA LLC Full time

    Job DescriptionJob Description Details ·         FLSA Classification – Non-Exempt ·         Reports to – CAD/CAM Supervisor ·         Compensation – Depends on Experience Benefits for Full-Time Employees Include: ·         401k ·         Flexible Schedule ·         Paid Time off and sick...


  • Suwanee, United States ZUBLER USA LLC Full time

    Job DescriptionJob DescriptionDetails·         FLSA Classification – Non-Exempt·         Reports to – CAD/CAM Supervisor·         Compensation – Depends on ExperienceBenefits for Full-Time Employees Include:·         401k·         Flexible Schedule·         Paid Time off and sick...


  • Suwanee, United States ZUBLER USA LLC Full time

    Job DescriptionJob DescriptionDetails·         FLSA Classification – Non-Exempt·         Reports to – CAD/CAM Supervisor·         Compensation – Depends on ExperienceBenefits for Full-Time Employees Include:·         401k·         Flexible Schedule·         Paid Time off and sick...

  • Support Technician 4

    2 weeks ago


    Suwanee, United States FUTURE TECHNOLOGIES VENTURE LLC Full time

    Job DescriptionJob DescriptionWe connect the unconnected!!! About the roleAre you passionate and committed to climbing the corporate ladder? Your next role could be as a Support Technician IV. We are looking for someone who enjoys traveling and being on a team. This role would allow you to connect wireless networks for our customers and learn new skills. ...


  • Suwanee, United States price Full time

    Job Details Description Responsibilities Work directly with sales representatives, contractors, engineers and owners on providing in office product support, site visit product support, equipment selections and sales assistance for Healthcare and Cleanroom applications. Answering e-mails and phone calls regarding technical assistance on products...


  • Suwanee, United States Xstrahl Full time

    Job DescriptionJob DescriptionField Service TechnicianEmployment Type = Full TimeMinimum Experience = Entry LevelLocation = Suwanee, GA 30024 Xstrahl has manufacturing facilities in the UK and USA and operates globally through its international network of distributors. Xstrahl is a leading designer and manufacturer of Superficial Orthovoltage Medical X-ray...


  • Suwanee, United States Xstrahl Full time

    Job DescriptionJob DescriptionField Service TechnicianEmployment Type = Full TimeMinimum Experience = Entry LevelLocation = Suwanee, GA 30024 Xstrahl has manufacturing facilities in the UK and USA and operates globally through its international network of distributors. Xstrahl is a leading designer and manufacturer of Superficial Orthovoltage Medical X-ray...


  • Suwanee, United States Teksquad Inc Full time

    Job DescriptionJob DescriptionBenefits/PerksFlexible SchedulingCompetitive CompensationCareer Advancement OpportunitiesJob SummaryWe are seeking a skilled Appliance Repair Technician to join our team. In this role, you will travel to customers’ homes and businesses, install new appliances, and diagnose and repair their existing appliances. The ideal...


  • Suwanee, United States Teksquad Inc Full time

    Job DescriptionJob DescriptionBenefits/PerksFlexible SchedulingCompetitive CompensationCareer Advancement OpportunitiesJob SummaryWe are seeking a skilled Appliance Repair Technician to join our team. In this role, you will travel to customers’ homes and businesses, install new appliances, and diagnose and repair their existing appliances. The ideal...


  • Suwanee, United States Hisense USA Full time

    Job DescriptionJob DescriptionSalary: Overview:Responsible for technical knowledge and skills improvement of call center and service providers, making technical materials, and providing technical support. Establish technical support system, training and certification system, and driving personnel's skills and standards improvement to provide more...


  • Suwanee, United States Hisense USA Full time

    Job DescriptionJob DescriptionSalary: Overview:Responsible for technical knowledge and skills improvement of call center and service providers, making technical materials, and providing technical support. Establish technical support system, training and certification system, and driving personnel's skills and standards improvement to provide more...


  • Suwanee, United States Hisense USA Full time

    Job DescriptionJob DescriptionSalary: Overview:Responsible for technical knowledge and skills improvement of call center and service providers, making technical materials, and providing technical support. Establish technical support system, training and certification system, and driving personnel's skills and standards improvement to provide more...


  • Suwanee, United States Price Industries Full time

    Job DetailsJob Location Suwanee Plant - Suwanee, GA DescriptionPRICE INDUSTRIES INC. At Price Industries Inc. our high-quality products, reliable delivery, and knowledgeable follow-up service have made us a market leader in manufacturing and supplying innovative air distribution, critical controls, and noise control products. After more than 60 years, Price...


  • Suwanee, United States Advanced Material Handling Systems Full time

    Job DescriptionJob Description SUMMARYThe service coordinator is the first point of contact for customers that seek repair for their equipment. He/she must have good people skills and be able to multitask regularly. He/she is responsible for dispatching service jobs, rescheduling when necessary and finalizing the clerical part of the job.  JOB...


  • Suwanee, United States Synergy America, inc Full time

    Job DescriptionJob DescriptionOur client is looking for a Maintenance Technician for a contract to hire role in Suwanee, GA. The Maintenance Tech is responsible for equipment and facility preventive and predictive maintenance. Job responsibilities will be received through written and/or oral instructions from the Supervisor or Lead Person.Hours: Monday –...


  • Suwanee, United States Gwinnett County Public Schools Full time

    Technology Support Tech III - IT Customer Service and Support JobID: 87992 Position Type: Professional/Technical/ Technology Support Tech III Date Posted: 6/28/2023 Location: Instructional Support Center Date Available: 07/03/2023 Job Code: Technology Support Tech III - 050047 Standard Hours: 40 Department: IT Customer Service & Support - 282219...


  • Suwanee, United States Gwinnett County Public Schools Full time

    Technology Support Tech III - IT Customer Service and Support JobID: 93889 Position Type: Professional/Technical/ Technology Support Tech III Date Posted: 6/25/2024 Location: Instructional Support Center Date Available: 07/01/2024 Job Code: Technology Support Tech III - 050047 Standard Hours: 40 Department: IT Customer Service & Support - 282219...