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Application Support Analyst

4 months ago

Milwaukee, United States Advocate Health Full time

Purpose: Analyzes data business workflows and business processes to define design and leverage software applications solutions and business processes which meet the requirements of existing systems as well as new product implementation. Serves as a liaison between operations information services system users and vendors and acts as a consultant on issues related to the application(s). Works closely with technical and application staff to insure successful implementation and maintenance of business applications and/or programs including education training and follow-up.

Accountabilities: Identifies maps measures analyzes and improves clinical and business processes problems and requirements for assigned application(s). Performs current and future workflow analysis and maps out critical business processes using industry standards and best practices. Develops test plans tests cases and test scripts to validate performance of clinical/business functions. Conducts effective unit integration and end-user acceptance testing through execution of the tests tracking of problem reports and documenting all final outcomes. Facilitates clinical/business practice processes which result in successful software transitions and system utilization. Identifies and analyzes opportunities for application product development optimization and technical improvements/changes that foster streamlined and integrated workflows. In collaboration with information technology.

Position Requirements: Education Required: Bachelor`s Degree (or equivalent knowledge) in Business Management. Bachelor`s Degree (or equivalent knowledge) in Computer Science or related field.

Experience Required: Typically requires 3 years of experience in business process mapping analysis defining business and user requirements acceptance testing and documentation with experience in the specific function/area supported.