Epic Application Analyst

18 hours ago

Milwaukee, Wisconsin, United States Advocate Health Full time
Job Summary

We are seeking a highly skilled Epic Application Analyst to join our team at Advocate Health. As an Epic Application Analyst, you will play a critical role in analyzing data, information requirements, and flow patterns to define, design, develop, and implement programs and processes to meet the requirements of clinical and business needs on the Epic platform.

Key Responsibilities
  • Analyze data, information requirements, and flow patterns to define, design, develop, and implement programs and processes to meet the requirements of clinical and business needs on the Epic platform.
  • Work closely with technical and application staff, as well as client base, to ensure successful implementation of procedures, business applications, and/or programs, client training, and follow-up.
  • Identify, map, measure, analyze, and improve routine to moderately complex clinical and business processes, problems, and information requirements for assigned Epic applications.
  • Perform current and future workflow analysis and map out critical business processes using business process reengineering techniques, industry standards, and best practices.
  • Prepare documentation for business requirements by using case diagrams, data flow diagrams, data models, and object models to present, discuss, and analyze various dimensions.
  • Evaluate whether a proposed solution meets the business and clinical needs. Translate user requirements into functional and technical design specifications and review with the user to ensure accuracy.
  • Prioritize requirements based on business needs and discuss the technological impact of business requirements.
  • Perform applicable system(s) configuration that meets business requirements. Develop test plans, test cases, and test scripts to validate performance of all functions.
  • Conduct effective unit, integration, system, and end-user acceptance testing through execution of the tests, tracking of problem reports, and documenting all final outcomes.
  • Provide client and support training through development of training materials, training trainers, and end-user(s) as appropriate to the project.
  • Monitor system functionality and clinical and business processes, instituting changes as needed. Effectively explain the functioning of the assigned application(s) and related systems to the users.
  • Assist users with using the full functionality of the application(s) and process flow.
  • Develop and maintain product documentation, including current workflows, requirements, functional specifications, installation instructions, product test procedures, user manuals, procedures, and troubleshooting guidelines.
  • Complete all appropriate change and quality control documentation using department standards.
  • Communicate project status and upgrades to clinic users, including any potential delays/downtime related to application(s).
  • Manage multiple requests from multiple users and balance priorities. Schedule and manage application version upgrades for assigned applications.
  • Resource for assigned application(s). Assist with support and troubleshooting as needed. Respond to user calls as necessary.
Requirements
  • Typically requires 3 years of experience in an IT or clinical environment with business process mapping, analysis, defining business and user requirements, acceptance testing, and documentation experiences.
  • Certification Addendum: Team members will obtain within 6 months and maintain annual educational requirements for EPIC certification(s) as required by department.
  • Experience in using applications, operating systems, and databases to include the basic hardware, platform, connectivity, and interface design. Experience in Epic and other Healthcare applications.
  • Project management experience with ability to use project management software.
  • Ability to work with a minimal amount of supervision, to balance multiple tasks, be detail-oriented, set priorities, and accomplish assignments in a timely manner utilizing excellent customer service skills.
  • Organizational and analytical skills. Strong problem and issue resolution skills. Strong written and oral communication skills. Ability to work closely with health care application users, vendors, and technical professionals.
  • Demonstrated ability to translate user requirements into system specifications. Understanding of change management practices and procedures. Demonstrated understanding of technical components and how they relate to applications.

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