IT Department Help Desk

4 weeks ago

Westerville, United States Young Mens Christian Association of Central Ohio Full time

As the IT Help Desk, you'll provide high-level technical support and project management for key IT initiatives. You'll manage tasks such as setting up network logins, troubleshooting hardware/software issues, and creating knowledge bases, all while collaborating across departments in a fast-paced, deadline-driven environment. A successful candidate will have experience with Microsoft Office, a strong understanding of computer systems, and a commitment to diversity, equity, and inclusion. Youll play a vital role in supporting our staff, ensuring seamless IT operations, and delivering excellent customer service to all members of the YMCA community. If you're a proactive team player with strong organizational skills, a passion for solving problems, and the ability to communicate complex technical issues in clear, actionable steps, we invite you to apply and help advance our mission at the YMCA. ESSENTIAL FUNCTIONS include the following, other duties may be assigned Thinks, communicates and behaves as a cause-driven leader and role model for other staff and members when it comes to desired staff behaviors; promotes youth development, healthy living, and social responsibility in all job-related functionsPromotes and delivers quality customer service, professional demeanor and appropriate direction to callers and visitors.Ability to work effectively with diverse groups and viewpoints from all social and economic segments of the organization and community. A commitment to diversity, equity, inclusion, and anti-racism is expected from our staff.Provide project management, coordination and high level support for key IT initiatives, which includes ownership of various IT duties and responsibilities.Takes assigned tickets from IT including:Setup New Emails and Delete Old employee emails Setup new Network Logins, delete old employee loginsCreate new knowledge bases and help manage existing knowledge basesDiagnose and resolve technical issues related to computer hardware, software, and network systemsUses ticketing system to promptly respond to user need and follows up for resolutionAssist in imaging of computers as requiredAssist with training of the user population of best practices of Cyber SecurityCommunicate customer feedback to the appropriate internal team members Adheres to policies related to boundaries with youth. Participates in required abuse risk management training. Reports suspicious and inappropriate behaviors. Follows mandated abuse reporting requirements. Adheres to job specific abuse risk management responsibilities.All other duties as assigned to advance the Mission of the YMCA.

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