Guest Service Agent
3 weeks ago
Job Description Summary The Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manager. The GSA serves as the point person with regard to the Front Desk technology systems and in-house guest relations during their shift. The GSA is first point of contact and therefore represents the brand as all guests enter the hotel. Job Description DUTIES AND RESPONSIBILITIES: Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards. Register guests, issue room keys, and provide information on hotel services and room location. Answer phones in a prompt and courteous manner. Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/ securing assigned bank. Responsible to maintain the security of cash, credit card transactions, and guest information. May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes. Up-sell rooms where possible to maximize revenue. Follow the overall seasonal demand reservation strategy as communicated by the hotel management team with regard to room type and length of stay pricing. Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management. Service the shoppe and the pour by ensuring guests receive the service and products offered by the hotel. Follow all local laws with regard to alcoholic beverage sales. Ensure guest special requests are fulfilled and proper delivery of guest services is delivered. Issue, control and release guest safe-deposit boxes. Comply with federal, state and local laws regarding health, safety, and alcohol services. Perform other duties as assigned. QUALIFICATIONS AND REQUIREMENTS: High School diploma or equivalent required. One year of previous hotel experience, or retail customer service preferred. Previous background from the extended stay industry preferred. Ability to speak, read, and write fluent English; other languages beneficial. Professional verbal and written communication skills. Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances preferred. Problem solving, reasoning, motivating, organizational and training abilities preferred. Experience with Microsoft Office and Opera systems preferred. Will be required to obtain a ServSafe certification. May be required to obtain a TIPS certification. Valid driver's license required. Frequently standing up, bending, climbing, kneeling, and moving about the facility. Carrying, lifting or pulling items weighing up to 50 pounds. Frequently handling objects and equipment. Standing for extended periods of time. Will be required to work mornings, evening, weekends, and holidays. Additional Job Information/Anticipated Pay Range Benefits Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including: Medical, Dental and Vision Insurance Health Savings Account with Company Match 401(k) Retirement
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Guest Service Agent
2 weeks ago
Westerville, Ohio, United States Sonesta International Hotels Full timeJob DescriptionThe Guest Services Agent is a vital member of the hotel team, responsible for delivering exceptional guest experiences and ensuring the smooth operation of the front desk.Key Responsibilities:Register guests, issue room keys, and provide information on hotel services and room location.Answer phones in a prompt and courteous manner, responding...
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Guest Service Expert>
3 months ago
Westerville, United States Smashburger Full timeSmashburger - 552 S State St [Food Service / Crew Member / Team Member] As a Guest Service Expert at Smashburger, you'll: Ensure each guest receives Gold Standard service; Be knowledgeable of all menu items and be able to make suggestions and answer questions; Process POS transactions and accurately follow cash handling procedures; Personalize food delivery...
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Guest Service Representative
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Westerville, United States Nothing Bundt Cakes Full timeThe Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes. The Guest Service Representative is the first point of brand contact in our bakery and serves in an essential role to engage and bring joy to our guests,...
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Guest Service Team Member
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Westerville, United States Wingstop Full timeWingstop - 544 South State Street - [Crew Member / Counter Service] As a Guest Service Team Member @ Wingstop, you'll be responsible for delivering World Class service by: Acting as the face and the voice of Wingstop to all of Guests who walk into the restaurant; Providing Guests with authentic, positive and genuine experiences; Interacting with Guests by...
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State Farm Agent Team Member
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Westerville, Ohio, United States Billy Tecklenburg - State Farm Agent Full timeJob OverviewWe are seeking a highly motivated and customer-focused individual to join our team as an Agent Team Member at Billy Tecklenburg - State Farm Agent. As a key member of our team, you will play a vital role in helping our customers achieve their insurance and financial goals.ResponsibilitiesEstablish and maintain strong relationships with customers,...
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Part-Time Guest Service Specialist
2 weeks ago
Westerville, United States City of Westerville Full timeSalary: $14.08 - $16.49 HourlyLocation : Westerville OH 43082, OHJob Type: Part-timeJob Number: 00781Department: PARKS & RECREATIONDivision: COMMUNITY CENTEROpening Date: 10/10/2024Description This position is open until filled. Applications are being reviewed as they are received.This position will work various scheduled weekday shifts and requires...
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Part-Time Guest Service Specialist
2 weeks ago
Westerville, United States City of Westerville Full timeSalary: $14.08 - $16.49 Hourly Location : Westerville OH 43082, OH Job Type: Part-time Job Number: 00781 Department: PARKS & RECREATION Division: COMMUNITY CENTER Opening Date: 10/10/2024 DescriptionThis position is open until filled. Applications are being reviewed as they are received. This position will work various scheduled weekday shifts and requires...
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Guest Service Representative
5 months ago
Westerville, United States Tide Cleaners Full time**Position:** Guest Service Representative - Westerville, OH **Location:** Westerville, OH **Job Id:** 587 **# of Openings:** 1 **Guest Service Representative Tide Cleaners - Westerville, OH** **About Tide Cleaners**: Tide Cleaners is on a mission to make caring for clothes so perfect and simple, that peoples lives dont have to revolve around their laundry....
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Front Desk Associate
1 month ago
Westerville, United States Fairfield Inn by Marriott ColumbusNew Albany, OH Full timeJob Title: Guest Service Agent Reports To: Front Office Manager FLSA Status: Non-Exempt Discover Your Future with SJB Hotels Inc.! At SJB Hotels Inc., we're more than just a company-we're a family with a passion for hospitality and a flair for fun! As the proud recipient of the OHLA Award for Management Company of the Year, we're a team where your talents...
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Hotel Front Desk Agent
2 months ago
Westerville, United States Renaissance Columbus Westerville-Polaris Hotel Full timeDescriptionJoin Our Team and Be the Heartbeat of Hospitality!Are you fueled by the desire to create unforgettable experiences for others? Do you thrive in dynamic environments where every interaction is an opportunity to make someone's day? If so, we've got the perfect opportunity for you!Position: Front Desk SuperstarStarting Pay: $16.00 per hourWhy Us? At...
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Hotel Front Desk Agent
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Westerville, United States Concord Hospitality Full timeDescription Join Our Team and Be the Heartbeat of Hospitality! Are you fueled by the desire to create unforgettable experiences for others? Do you thrive in dynamic environments where every interaction is an opportunity to make someone's day? If so, we've got the perfect opportunity for you! Position: Front Desk SuperstarStarting Pay: $16.00 per hourWhy Us?...
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Insurance Agent
2 weeks ago
Westerville, United States Bankers Life Full timeBankers Life®, one of the most respected brands in the Financial Services industry, seeks ambitious individuals to grow our team of Insurance Professionals. We offer award-winning training, access to mentors, and a workday that can be built around your lifestyle and an opportunity to advance your career within a leadership role.As an Insurance Professional,...
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Insurance Agent
3 weeks ago
Westerville, United States Bankers Life Full timeBankers Life®, one of the most respected brands in the Financial Services industry, seeks ambitious individuals to grow our team of Insurance Professionals. We offer award-winning training, access to mentors, and a workday that can be built around your lifestyle and an opportunity to advance your career within a leadership role.As an Insurance Professional,...
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Front Desk Associate
4 weeks ago
Westerville, Ohio, United States Drury Hotels Full timeUnlock Your Potential at Drury HotelsWe're seeking a highly organized and friendly individual to join our team as a Guest Service Agent. As a key member of our front desk team, you'll be the first point of contact for our guests, providing exceptional service and ensuring a positive experience for all.What You'll Do:Deliver warm and welcoming service to...
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Guest Advocate
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Westerville, United States Target Full timeTarget - 6030 N. Hamilton Rd [Retail Cashier / Customer Service / Team Member] As a Guest Advocate at Target, you'll: Create a welcoming experience by authentically greeting, every guest every time; Make a connection with guests by engaging in friendly and genuine conversation throughout each transaction; Welcome guests into self-checkout and provide...
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Front Desk Associate
4 weeks ago
Westerville, Ohio, United States Drury Hotels Full timeUnlock Your Potential at Drury HotelsWe're seeking a highly organized and friendly individual to join our team as a Guest Service Agent. As a key member of our front desk team, you'll be the first point of contact for our guests, providing exceptional service and ensuring a positive experience for all.What You'll Do:Deliver warm and welcoming service to...
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Front Desk Associate
4 weeks ago
Westerville, Ohio, United States Drury Hotels Full timeUnlock Your Potential at Drury HotelsWe're seeking a highly organized and friendly individual to join our team as a Guest Service Agent. As a key member of our front desk team, you will be the first point of contact for our guests, providing exceptional service and ensuring a positive experience for all.What You'll Do:Provide warm and welcoming service to...
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Front Desk Associate
4 weeks ago
Westerville, Ohio, United States Drury Hotels Full timeUnlock Your Potential at Drury HotelsWe're seeking a highly organized and friendly individual to join our team as a Guest Service Agent. As a key member of our front desk team, you will be the first point of contact for our guests, providing exceptional service and ensuring a positive experience for all.What You'll Do:Provide warm and welcoming service to...
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Front Desk Associate
4 weeks ago
Westerville, Ohio, United States Drury Hotels Full timeUnlock Your Potential at Drury HotelsWe're seeking a highly organized and friendly individual to join our team as a Guest Service Agent. As a key member of our front desk team, you'll be the first point of contact for our guests, providing exceptional service and ensuring a positive experience for all.What You'll Do:Provide warm and welcoming service to...
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Front Desk Associate
4 weeks ago
Westerville, Ohio, United States Drury Hotels Full timeUnlock Your Potential at Drury HotelsWe're seeking a highly organized and friendly individual to join our team as a Guest Service Agent. As a key member of our front desk team, you will be the first point of contact for our guests, providing exceptional service and ensuring a positive experience for all.What You'll Do:Provide warm and welcoming service to...