Gateway Systems Technical Support

1 week ago

Atlanta, United States Blue Signal Search Full time

Our client, a pioneer in the satellite communications industry, is renowned for its innovative solutions that enhance connectivity and technological integration across global markets. As part of their ongoing commitment to excellence and innovation, they are seeking a Gateway Systems Technical Support (Mechanical Engineer) to join their esteemed team.

This role is pivotal in supporting and advancing their Gateway Systems, ensuring they operate at peak efficiency and meet the evolving needs of their customer base.

This Role Offers:

  • Competitive base salary plus stock options. Benefits include medical/dental/vision, 401K match, life insurance, and more.
  • Diverse, successful portfolio of devices with a wide range of applications.
  • Highly experienced leadership with an extensive technology background at large enterprises and successful start-up companies, that will be sure to enhance the customer journey.
  • Financially stable company with low employee turnover.
  • Company is in the middle of a highly successful expansion of its products into new industry verticals, and entrance into a new wave of technology.
  • Agile and responsive team with an entrepreneurial mindset, backed by the resources of a global company.
  • Opportunity to have control over requirements, architecture, and implementation of new ideas to support all their IoT products moving forward.

Focus:

  • Lead and provide advanced mechanical engineering support for Gateway Systems projects, serving as a Subject Matter Expert.
  • Deliver outstanding technical support to gateway staff by assisting with fault diagnosis, troubleshooting, and the repair of complex equipment.
  • Innovate and improve system processes through detailed analysis and the implementation of automation solutions.
  • Develop and maintain critical documentation, including technical bulletins, operation manuals, and maintenance procedures.
  • Collaborate actively in the installation, commissioning, and rigorous testing of new systems and technologies.
  • Enhance the training programs for technical support, tailored for diverse company roles, fostering broad-based technical competencies across the organization.

Skill Set:

  • Engineering degree in Mechanical Engineering or a related field.
  • A minimum of 7 years' experience in the satellite communications or a closely related industry, with a strong focus on mechanical engineering.
  • Expertise in Network Timing within data/telecommunication environments.
  • Demonstrated experience with GPS sourced NTP timing and synchronization, particularly in a high-stakes, technical production setting.
  • Strong analytical skills and the ability to resolve complex problems effectively.
  • Excellent communication skills, with proficiency in additional languages considered a plus.
  • Must be willing to engage in domestic and international travel and participate in an on-call rotation.

About Blue Signal:

Blue Signal is an award-winning, executive search firm specializing in telecommunications recruiting. Our telecommunications recruiters have a proven track record of placing top tier talent in the industry, with deep expertise in wireless, fiber, network infrastructure, etc. Learn more at bit.ly/3TQmfJc

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