Administrative Assistant

1 month ago

Shoreline, United States One Medical Full time

About Us

One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn't your average doctor's office. We're on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers and health networks. Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses and mental health concerns have been delighting people for the past fifteen years.

In February 2023 we marked a milestone when One Medical joined Amazon. Together, we look to deliver exceptional health care to more consumers, employers, care team members, and health networks to achieve better health outcomes. As we continue to grow and seek to impact more lives, we're building a diverse, driven and empathetic team, while working hard to cultivate an environment where everyone can thrive.

The Opportunity

As a Member Support Specialist you will be an ambassador for patients in office, with a mastery of human connection and a strong drive for service. You will remove barriers to care, resulting in a truly exceptional in-office patient experience. You are the steward of the space and ensure the look and feel of the office lobby are on brand with the One Medical experience. You will be the first point of contact for patient feedback, as well as provide any other support as requested by the Leads, Office Manager, or in office providers.

You are a strong team player and use your innovative problem solving skills to tackle various tasks and challenges. You have a strong grasp of verbal and written communication. You are able to identify opportunities and deliver on customer-centric solutions while using empathy, focus, and compassion in all interactions with patients and teammates. You bring self-awareness to your daily work to utilize your strengths and develop your areas of opportunity. You thrive in cultures that focus on feedback and growth and are nimble in their approach to respond to the needs of the patients and team. You have an unwavering drive to help and serve others and create amazing moments for our members and teammates. If this sounds like you, we would love to connect.

This role will support our clinics that include patients from an employer on-site & our Senior Health member population (age 65+)

What you'll likely work on:

  • Use impeccable C-I-CARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other) in all patient interactions and ensure a fluid and positive in-office experience through patient intake, same day schedule management, appropriate follow up scheduling, strong knowledge of billing and insurance, monitoring patient feedback and assisting with outreach as necessary
  • All front of house duties including check in/check out, insurance verification, printing/paperwork tasks, prepping tests, tasking to service level expectations etc
  • Contribute to team development through rounding, attending team huddles, participating in team problem solving, supporting in office providers with ad hoc asks, etc.
  • Master our technology suite including but not limited to Slack, G-suite, Zoom, and our Electronic Medical Record Systems 1Life and Chirp, in order to interact with team members and patients and complete daily work
  • Perform opening and closing duties/daily office upkeep as required, including maintaining the look and feel of both patient and employee facing spaces, restocking supplies, and organization

These responsibilities are intended to describe the general nature and level of work being performed by personnel assigned to this job classification. They are not to be construed as an exhaustive list of job duties performed by personnel in this classification. Other job related duties may be assigned by management.

What you'll need:

  • At least 1 year of experience in high touch customer or patient facing roles
  • Strong written and verbal communication skills
  • Experience working on collaborative, diverse and feedback-driven multi-disciplinary teams
  • A proven track record of persisting through change, demonstrating a forward thinking perspective when under pressure, and consistently stepping up to take action on challenges
  • Proficiency in computer technology such as typing, navigating the internet and using multiple software systems simultaneously

Benefits designed to aid your health and wellness:

Taking care of you today

  • Paid sabbatical after 5 and 10 years
  • Employee Assistance Program - Free confidential advice for team members who need help with stress, anxiety, financial planning, and legal issues
  • Competitive Medical, Dental and Vision plans
  • Free One Medical memberships for yourself, your friends and family
  • Pre-Tax commuter benefits
  • PTO cash outs - Option to cash out up to 40 accrued hours per year
  • Competitive salary: the base pay for this position is $22.75

Protecting your future for you and your family

  • 401K match
  • Opportunity to participate in company equity programs
  • Credit towards emergency childcare
  • Extra contributions toward maternity and paternity leave
  • Paid Life Insurance - One Medical pays 100% of the cost of Basic Life Insurance
  • Disability insurance - One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance

This is a full-time role based in-person with our team and patients at offices in the Seattle, Washington area. This role is located at our Shoreline office. The schedule for this role is Monday through Friday, from 7:30 am to 5:00 pm.

Physical Demands: Mostly sedentary work duties require exerting up to ten pounds of force occasionally and/or small amounts of force frequently. Sedentary work typically involves sitting most of the time, but may involve walking or standing for brief periods.

One Medical is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities.

One Medical participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Please refer to the E-Verification Poster (English/Spanish) and Right to Work Poster (English/Spanish) for additional information.

  • Administrative Assistant

    1 month ago

    SHORELINE, United States One Medical Full time

    About Us One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn’t your average doctor’s office. We’re on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers and health...

  • Certified Medication Assistant

    2 months ago

    Shoreline, United States Avamere Health Services Full time

    Medication AssistantStatus: Full-timeShift: FlexibleLocation: Richmond Beach RehabThe primary purpose of your job position is to assist in the administering of medications to residents as ordered by the attending physician, under the direction of the attending physician, the nurse supervisor or charge nurse, and the Director of Health Services. The...

  • Certified Medication Assistant

    2 weeks ago

    Shoreline, United States Avamere Health Services Full time

    Medication AssistantStatus: Full-timeShift: FlexibleLocation: Richmond Beach RehabThe primary purpose of your job position is to assist in the administering of medications to residents as ordered by the attending physician, under the direction of the attending physician, the nurse supervisor or charge nurse, and the Director of Health Services. The...

  • Nursing Assistant Registered

    3 months ago

    Shoreline, United States Avamere Health Services Full time

    Nursing Assistant Registered (NAR):Status: Full-time, Part-time & PRNSchedule: 4 days on / 2 days off (Full-time and Part-time)Wage: $18.00 - 19.00/HR DOE!Location: Richmond Beach Rehab -19235 15th Ave NW Shoreline, WA 98177"Our team is rich in culture and diversity, where we welcome you to share and express what makes you who you are! We invest in a just...

  • Nursing Assistant Registered

    2 weeks ago

    Shoreline, United States Avamere Health Services Full time

    Nursing Assistant Registered (NAR):Status: Full-time, Part-time & PRNSchedule: 4 days on / 2 days off (Full-time and Part-time)Wage: $18.00 - 19.00/HR DOE!Location: Richmond Beach Rehab -19235 15th Ave NW Shoreline, WA 98177"Our team is rich in culture and diversity, where we welcome you to share and express what makes you who you are! We invest in a just...

  • Certified Nursing Assistant

    2 months ago

    Shoreline, United States Avamere Health Services Full time

    Certified Nursing Assistant/NAC:Status: Full-time, Part-time & PRNSchedule: *Rotating 4 days on 2 days off*Shift: Day and Evening ShiftsWage: $22.50-$27.50/HR DOE!Location: Richmond Beach Rehab - 19235 15th Ave NW Shoreline, WA 98177"Our team is rich in culture and diversity, where we welcome you to share and express what makes you who you are! We invest in...

  • Branch Office Administrator

    3 weeks ago

    Shoreline, United States Edward Jones Full time

    Would you call yourself a relationship builder, a problem solver or a critical thinker? If you answered yes, we need you on our team.At Edward Jones, we are very intentional in calling our field associates branch teams. Most of our teams are two or three people, and in a Branch Office Support Professional role, you are a critical member of that team along...

  • Branch Office Administrator

    1 month ago

    Shoreline, United States Edward Jones Full time

    Would you call yourself a relationship builder, a problem solver or a critical thinker? If you answered yes, we need you on our team.At Edward Jones, we are very intentional in calling our field associates branch teams. Most of our teams are two or three people, and in a Branch Office Support Professional role, you are a critical member of that team along...

  • Certified Nursing Assistant

    6 days ago

    Shoreline, United States Avamere Health Services Full time

    Certified Nursing Assistant (CNA/NAC)Status: FULL-TIME, PART-TIME, PRNWage: $22 - $28/hour - DOELocation: Avamere Rehabilitation of Shoreline - 1250 NE 145th St, Shoreline, WA 98155Avamere Rehab of Shoreline is lead by a talented and dedicated group to healthcare professionals that provide a high level of quality care to our residents within the community....

  • Nursing Assistant Registered

    5 days ago

    Shoreline, United States Avamere Health Services Full time

    Nursing Assistant Registered/NAR:Status: Full-timeResponsibilities:Check each resident routinely to ensure that his/her personal care needs are being met in accordance with his/her wishes.Review care plans daily to determine if changes in the resident's daily care routine have been made on the care plan.Inform the Nurse Supervisor of any changes in the...

  • Now Hiring

    7 months ago

    Shoreline, United States Recruiters Full time

    At Chevron Stations Inc (CSI), we sell gasoline and convenience products at our retail stations. We are looking for hard working people who value safety, enjoy working as a team and have a positive work attitude. The perfect fit for our team are individuals who are self-motivated, dependable and able to work effectively & safely in a fast-paced environment...

  • CNA – Assisted Living/Long Term/Transitional Care – Sister Care

    2 months ago

    Shoreline, United States Providence Full time

    DescriptionSaint Joseph Residence at Providence Mount St. Vincent in West Seattle, WA is hiring compassionate Certified Nursing Assistants (CNAs) to care for our elderly patients.This role is a unique experience to work in an all-female wing of our facility, working to care for retired or ill Sisters from a variety of religious communities (Sisters of...

  • Healthcare Support Specialist

    3 weeks ago

    Shoreline, Washington, United States beBee Professionals Full time $30,000 - $45,000

    At beBee Professionals, we are seeking a skilled Healthcare Support Specialist to join our team in Shoreline. As a vital member of our healthcare team, you will provide essential support by assisting with patient care and administrative tasks.Key Responsibilities:Taking patient histories and preparing them for examinations.Assisting healthcare providers...

  • Veterinary Neurology Specialist with Anesthesia Expertise

    3 weeks ago

    Shoreline, Washington, United States Ethos Veterinary Health Full time

    Job SummaryWe are seeking a highly skilled Veterinary Neurology Specialist to join our team at Ethos Veterinary Health. As a key member of our neurology department, you will be responsible for providing exceptional patient care and working closely with our veterinarians to deliver specialized neurological services.About the RoleThis is an exciting...

  • Dietary Aide

    5 months ago

    Shoreline, United States Infinity Rehab Full time

    Dietary Aide: Status: Full-time or Part-time/On-Call Wage: $19/hour Location:  Richmond Beach Rehab - 19235 15th Ave NW Shoreline, WA 98177 "Our team is rich in culture and diversity, where we welcome you to share and express what makes you who you are! We invest in a just culture, where we support your ideas and input to create a better...

  • CNA - On Call

    2 months ago

    Shoreline, United States Providence Full time

    DescriptionThe CNA / RA follows all relevant policies and procedures and works within the Nursing Assistant-Certified scope of practice. Activities of the CNA / RA are supervised by the nurse on duty during the shift, and the CNA / RA reports important resident information to the nurse during the shift and at change-of-shift report.Providence caregivers are...

  • Support Specialist for Children with Disabilities

    3 weeks ago

    Shoreline, Washington, United States Dungarvin Full time

    About DungarvinDungarvin is a leading organization dedicated to providing support and care to individuals with intellectual disabilities, developmental disabilities, physical disabilities, autism, and mental health diagnoses. Our mission is to empower people to live meaningful lives by providing person-centered practices and fostering a culture of...

  • Director of Nursing

    2 months ago

    Shoreline, United States Aegis Living Full time

    Overview:The Health Services Director (HSD) is an integral member of the management team of their community, contributing health care leadership and expertise to promote an environment of optimal living for residents. The HSD reports directly to the General Manager and collaborates closely with the community Marketing Director and Care Director to ensure...

  • Transportation Coordinator

    1 week ago

    Shoreline, United States Avamere Full time

    Transportation CoordinatorStatus: Full-TimeWage: Starting at $24/hourLocation: Avamere Rehab of Shoreline; 1250 NE 145th St, Shoreline, WA 98155The primary responsibility of this position is the coordinating of transportation for referrals and doctors appointments. We are committed to providing exceptional care to our residents. As part of our team, you’ll...

  • Transportation Coordinator

    1 week ago

    Shoreline, United States Avamere Full time

    Transportation CoordinatorStatus: Full-TimeWage: Starting at $24/hourLocation: Avamere Rehab of Shoreline; 1250 NE 145th St, Shoreline, WA 98155The primary responsibility of this position is the coordinating of transportation for referrals and doctors appointments. We are committed to providing exceptional care to our residents. As part of our team, you’ll...