Information Systems Specialist

1 month ago

Shakopee, United States SouthWest Metro Intermediate District 288 Full time
Position Type:
Technology/Network Specialist

Date Posted:
5/14/2024

Location:
Dean Lakes Education Center SouthWest Metro Intermediate District #288 has an immediate and full-time opening for an Information Systems Specialist at our Dean Lakes Education Center located in Shakopee, MN.

SouthWest Metro serves students in 11 member districts and 8 associate member districts across the southwestern Twin Cities metropolitan area with programs in Special Education, Career and Technical Education, Care & Treatment, Adult Education, and Alternative Education. We invite you to embrace your own value, potential, and ability at SouthWest Metro, while empowering others to discover theirs. We work to empower ALL learners to realize their self-worth through personalized educational instruction, connection to resources, and access to a supportive learning environment.
Description:
Information Systems Specialists performs user support for a variety of computer, software, networking, and/or system issues. Responsibilities may include responding to service requests and researching and testing appropriate fixes; setting up and installing new computers; installing and maintaining software; repairing and maintaining computer equipment; and administration of specialized systems

Pay & Benefits:
The starting pay is $26.22 an hour, with the opportunity to earn up to $4.80 more per hour when completing continuing education.. A competitive and comprehensive benefit package is also available

Job Summary:
  • Sets up, installs, configures, tests, updates, and maintains computers, peripheral devices, and/or related software and hardware; repairs computers and peripheral devices;
  • Troubleshoots, diagnoses, reports on, and resolves problems associated with applicable information technology equipment and software; researches technological solutions when necessary; configures switches, routers, phones, and wireless access points; resolves network issues;
  • Provides help-desk telephone support and on-going troubleshooting assistance to users regarding complex information technology and/or hardware, software, and/or other related items; coordinates technical support with vendors for installations, repairs, and/or maintenance issues;
  • Maintains and monitor technology inventories including monitoring supply levels and ordering necessary supplies; prioritizes purchasing needs;
  • Maintains school databases, files, and/or related information; creates school rosters and school matrices; administers specialized systems;
  • Performs other duties as assigned.
Qualifications:
  • Associate's degree or two-year technical certificate in information technology, computer science, or a related field; and two to three years of computer support experience. (Equivalent combinations of education and/or experience will be considered.)
  • Knowledge of customer service principles and ability to provide customer service;
  • Knowledge of applicable hardware, software, media, telecommunications, and/or related equipment; including Adobe Creative Suite, Google Workplace for Education, and Office 365.
  • Knowledge of applicable computer and operating systems;
  • Knowledge of basic inventory principles and database management techniques;
  • Ability to perform technology troubleshooting techniques and managing databases;
  • Ability to meet strict time deadlines and to prioritize work accordingly;
  • Ability to follow complex oral and written instructions;
  • Ability to perform work that requires close attention to detail;
  • Ability to work as part of a team;
  • Ability to monitoring and maintaining equipment and inventory;
  • Ability to communicate technical information to a non-technical audience;
  • Communication, interpersonal skills as applied to interaction with coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to receive work direction;
  • Ability to work independently and make work-related decisions;
  • Ability to exercise good judgment in prioritizing tasks;
  • Ability to communicate effectively at all organizational levels;
  • Ability to operate office equipment; such as Copiers, AV equipment, Mail stations and Fax machines.
  • Ability to use computer technology efficiently including word processing, presentation/webpage software,
  • PowerPoint and Excel software applications;
  • Must be able to drive to various school sites within the district
  • Ability to appropriately handle confidential information in accordance with District policies.
Application Procedure:
Apply Online at swmetro288.org

Selection Procedure:
Applications will be reviewed beginning immediately until the position is filled. Those selected for interviews will be contacted.

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