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Client Services Specialist

3 months ago

Shakopee, United States Scott Carver Dakota CAP Full time
Job DescriptionJob Description

SUMMARY

The Client Services Specialist will work under limited supervision, providing initial client screening, refer clients to the Food, Housing, Emergency Services and EAP programs and assist client with questions. The individual will provide a variety of advanced administrative services and office support to agency clients, staff and Administration. This position will be the face of the agency and work at the CAP Services front desk. 

ESSENTIAL FUNCTIONS -- Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. This list is ILLUSTRATIVE ONLY, and is not a comprehensive listing of all functions and duties performed by incumbents of this class. Employees are required to be in attendance and prepared to begin work at their assigned work location on the specified days and hours. Factors such as regular attendance at the job are not routinely listed in job descriptions, but are an essential function. Essential duties and responsibilities may include, but are not limited to, the following:

  • Welcoming all clients to the agency and checking them in for Housing, Food Shelf and other programs.
  • Answering phones and assisting walk-ins, with potential to have high volumes of crisis and stress.
  • Will provide screening and support for Food Shelf, Head Start, Housing, Emergency, Community, and Energy Assistance services.
  • Support families and individuals with information and referral for additional resources. Maintain knowledge of all CAP agency programs and services, as well as community resources.
  • Work effectively and establish mutually respectful partnerships with individuals and families to receive services which meet immediate needs of families and children.
  • Responsible for assisting clients and vendors with questions and completing applications.
  • Assist food shelf or other programs when needed to ensure clients are being served.
  • Accept incoming deliveries and contact appropriate staff.
  • Complete required paperwork and enter information into Client Track. Maintain records according to agency guidelines.
  • Organize agency forms, program materials and other resource materials in lobby.
  • Assist with opening and closing the Agency following daily procedures.
  • Maintain client confidentiality.
  • General clerical work for agency programs.
  • Other duties as assigned.

MISION DRIVEN COMPETENCIES

· Fostering Teamwork

· Continuous Improvement

· Communication

· Building Collaborative Relationships

· Customer Centered

· Analytical Thinking

· Use of Technology and information management

MINIMUM QUALIFICATIONS

Education, Training and Experience Guidelines

High school diploma or GED required. Minimum of one (1) year of experience in office setting with demonstrated ability in office procedures.  Previous work experience with social service providers and organizations working with people living with low incomes and diverse populations preferred. Ability to establish working relationships with individuals, families and clients who may be under extreme stress due to their circumstances.

Knowledge of:

  • General administrative policies, and personnel rules.
  • Professional standards for business correspondence, writing, spelling and grammar.
  • Business and personal computers, and various software applications.
  • Customer service standards and protocols and community resources.
  • Principles of record keeping, records retention, records management, and file maintenance.
  • Microsoft Office programs, especially Outlook, Teams, Word, and Excel.

Skill in:

  • Communicating effectively verbally and in writing with diverse audiences specifically racially, ethnically, and socioeconomically diverse communities.
  • Ability to adapt communication skills to multiple cultural environments.
  • Ability to de-escalate situations when needed.
  • Establishing and maintaining effective working relationships with co-workers and clients.
  • Researching, compiling, summarizing, preparing and maintaining informational and statistical data.
  • Planning, prioritizing, and completing assignments with minimal supervision.
  • Answering questions, informing staff, and resolving problems.
  • Responding professionally, effectively and efficiently to client requests.
  • Operating a personal computer utilizing specialized software, and entering information into a computer system with speed and accuracy.

LICENSE AND CERTIFICATION REQUIREMENTS

A valid Minnesota State Driver’s License required.

PHYSICAL DEMANDS AND WORKING ENVIRONMENT

Work is performed in a standard office environment which requires occasionally lifting such articles as file boxes or heavier materials with help from others and/or lifting and carrying light objects frequently. Mobility to drive a motor vehicle in order to attend meetings. A job in this category may require walking or standing to a significant degree or may involve sitting most of the time with long periods of computer work and heavy phone and in person communication.

AFFIRMATIVE ACTION POLICY: Scott, Carver, Dakota CAP Agency will not deny anyone the opportunities for training or employment because of sex, race, religion, color, creed, national origin, marital status, age, sexual preference, disability or status with regard to public assistance. 

The Scott Carver Dakota CAP Agency is an Equal Opportunity/Affirmative Action employer.