PACE Administrative Assistant

3 days ago


San Diego, United States San Ysidro Health Center Full time
Position Summary:

Under the direct supervision of the PACE Claim Supervisor, the MSO Office Coordinator provides administrative/secretarial support for the MSO of San Ysidro Health (SYH) San Diego PACE, assists and coordinates administrative and operational activities for SYH's San Diego PACE. The MSO Office Coordinator is responsible for preparing and organizing claims for scanning, keeping a log of claims received, answering phone calls, addressing member statements, conducting data entry and ordering necessary supplies for the MSO office as needed. The MSO Office Coordinator works closely with the Claims, Finance and other PACE departments as need

Essential Job Functions:

  • Paper Claims: Receive, Organize, Scan, and File per instructions.
  • Sort and distribute incoming mail, newsletters and faxes for MSO staff and supporting PACE Departments.
  • Prepare letters for various correspondence to be mailed out.
  • Print Explanation of Benefits and mail to providers per their request.
  • Answer and address incoming calls.
  • Assist with following up on the member statement log as needed.
  • Complete data entry tasks to assist Claims Department when needed.
  • Maintain and update contact information for facilities, plant support, day centers, and contracted specialty providers.
  • Assist in coordination of department meetings and events including scheduling and note taking.
  • Oversee inventory and purchasing to maintain forms and office supplies.
  • Schedule maintenance of office equipment when necessary.
  • Coordinate work orders with Plant Support and IT teams.
  • Interface, assist, and act as liaison between MSO office and other departments, as well as outside vendors.
  • Work closely with managers to ensure quality and corporate compliance
Other Responsibilities:
  • Enhance professional growth and development through participation in educational programs, current literature, in-service meetings and workshops.
  • Attending meetings as required and participating in committees as directed.
  • Adheres to and models SYH's core values and behaviors of Integrity, Excellence, Respect and Empowerment
  • Adheres to SYH and PACE attendance and punctuality policies and procedures
  • Perform other related duties as assigned or requested.
Job Requirements:

Education Required (Minimum level of education):

High School Diploma or GED equivalent required.

Preferred: Medical Office Administration or Medical Billing Certificate/Training

Experience Required (Minimum level of experience):

A minimum of 1 year in a customer relations or office setting position.

Verbal and Written Skills Required to Perform the Job:

Must have excellent oral and written communication skills.

Technical Knowledge and Skills Required Performing the Job:

Proficient in Microsoft applications and use of electronic health data systems, QuickCap experience preferred. At a minimum level, must have good computer literacy including internet navigation and research skills.

Competencies:

Must demonstrate ability to be culturally sensitive and respect diversity, work effectively with individuals of different cultures and socio-economic status; passion for service; self-starter and highly organized; ability to prioritize and complete a large volume of work within strict time deadlines; provide prompt, efficient and responsive customer service.

Equipment Used:

Computers, phones, copy machines, fax machines and other office equipment

Working Conditions:
  • Sitting
  • Standing
  • Walking
  • Lifting
Other details
  • Pay Type Hourly
  • Min Hiring Rate $23.11
  • Max Hiring Rate $32.95


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