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Customer Engineer
1 month ago
9788BR PRS Facility Location: EMD HQ LaGrange, IL Job Purpose: Contribute to customer satisfaction through the application of specialized knowledge, skills, and abilities to tasks / projects associated with the products we design, manufacture, sell, and other related services we provide. Work involves independent judgement, decision-making, and creativity. The Customer Engineer is responsible for answering technical questions from customer representatives, analyzing warranty failure data, identifying and driving continuous improvement projects, recommending product or process improvements, and providing regular updates / presentations to internal and external customers. This position’s area of expertise is locomotive mechanical systems. Req ID: 9788BR Company Description: Railroads transport goods and people millions of miles every day. At Progress Rail, we believe in going the distance with them. We are looking for talented and innovative team players to address the challenges of the rail industry today, ensuring success for the future. Build a long-term career with opportunities for growth and advancement as part of a vibrant network of close to 200 global locations. Our innovative team members work together to forge the bridge between ideas and success As a Caterpillar company, Progress Rail is an integrated rolling stock and infrastructure provider, delivering a full range of products and services to domestic and international railroad customers. Our customers enjoy one-stop shopping and comprehensive railway solutions – whether it rolls on the rail or is the rail itself. From locomotives, transit, freight cars and engines, to tracks, signals and advanced technology, we ensure customers can count on us to meet their needs. Learn how we keep our customers rolling by following us on Facebook, Twitter, Instagram, YouTube and LinkedIn, and by visiting progressrail.com . Education / Training: • Bachelor degree with a major in Engineering, Engineering Technology, or equivalent training/experience. Job Title: Customer Engineer City: La Grange Key Job Elements: • Recognize, analyze, and resolve technical problems involving Progress Rail products; • Coordinate service activities necessary to resolve problems or monitor product performance at Progress Rail or on customer property; • Communicate status of product performance and problem resolution to Progress Rail management and field personnel; • Coordinate cross-functional teams to drive problems to solutions through our Continuous Product Improvement process; • Analyze warranty data to spot failure trends. Qualifications and Experience: • Strong organizational skills; • High level of interpersonal skills required to work effectively with customers and others; • Strong verbal and written communication skills required in dealing with customers; • Comfortable using common computer applications to perform routine tasks (SAP/MSOffice); • Understanding of engineering theory and principles of design; • Ability to work independently and with others; • Ability to manage and track multiple on-going projects; • Willing to travel on extended basis (domestic and international); • Basic locomotive knowledge. Preferred: • Technical troubleshooting experience on Progress Rail products; • Six Sigma Green Belt or higher; • Shainin Apprentice or higher; • Project management experience. Essential and Physical Activities Functions • Strength – Position typically involves office managerial work as well as oversight of field industrial activities. Occasional sitting. Constant standing, and walking. Frequent medium-to-heavy level lifting (more than 30 pounds); • Motion – Position regularly requires standard motions associated with an industrial environment focused on locomotive repair, including stooping, kneeling, crouching, climbing, reaching, handling, grasping, feeling, pushing, pulling, carrying, and lifting; • Vision/Hearing Requirements – Constant verbal communications, including both talking and hearing; • Work Environment – Position is Safety Sensitive and will require the use of Personal Protective Equipment. Position typically involves a normal office environment, but also may occasionally involve work in a non-temperature-controlled environment and exposure to atmospheric conditions. Position includes exposure to noise (85+ decibels), exposure to extreme temperatures, exposure to hazardous materials, heavy equipment, and other hazardous working conditions; • Emotional Demands – Very high level of responsibility and physical workload. Requires interpersonal skills while working with a group to meet customer service demands; • Safety – Position is Safety Sensitive and will require the use of Personal Protective Equipment. The preceding description is not designed to be a complete list of all duties and responsibilities required of a Service Engineer. EEO: Equal Opportunity Employer – Race/Color/Sex/Religion/National Origin/Sexual Orientation/Gender Identity/Vets/Disabilities Benefits: Competitive Salary 401(k) plan with up to 6% company match (no waiting period with immediate vesting) Medical/Dental/Vision/Life/Disability Insurance Supplemental Accident, Critical Care, and Hospital Insurance available along with an HDHP and HSA with seed money Flexible Spending Accounts Paid Vacation Paid Holidays Paid Time-Off (PTO) Employee Assistance Plan Education Assistance Program Employee Recognition Programs Site specific Production and Incentive Plans Site specific Step and Skill Level Wage Adjustment Plans Site Specific Relocation and Sign-on Bonus Programs *Benefits eligibility varies by job position, full-time/part-time and regular/temporary status. The provisions of the plan documents control such benefits. Job Category: Engineering State:: Illinois
