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Senior Services Specialist

4 months ago

St Paul, United States Logicalis Full time

Job Description Summary Subject Matter Expert (SME) for E-Rate business processing and senior member of Sales Support team. Responsible for tasks related to USAC and other government entities along with work effort for post-signed Statement of Work SOW) activity into Professional Services Automation (PSA) application from receipt into department through project closure. Essential Duties and Responsibilities Creates E-Rate invoicing instructions and supports Logicalis with E-Rate processing. This includes creating drafts for Logicalis quotes and supporting the SSR, AE and Invoicing Team answering questions regarding USAC's invoicing rules. Advises on product substitutions for these invoicing instructions. ```{=html} ``` - Supports Sales Operation with BEAR related E-Rate order guidelines and providing FRN screenshots as needed. ```{=html} ``` - Reviews E-Rate Proforma invoicing when discrepancies occur and create the Pay Apps to ensure the customer and USAC are invoiced appropriately for their split on E-rate SPI billing ```{=html} ``` - Maintains E-Rate knowledge and provides support for any questions regarding compliance with processing rules ```{=html} ``` - Manages, organizes, and processes SOWs for both Professional and Managed Services into PSA application (Changepoint) for all E-rate contracts. ```{=html} ``` - Helps maintain E-Rate monthly reporting from USAC to ensure deadlines are adhered to. ```{=html} ``` - Maintains ongoing support of engagements entered which includes change requests, customer purchase orders and other modifications. ```{=html} ``` - Maintains expert knowledge of tools required to perform duties; includes but are not limited to Salesforce, Dynamics Great Plains, Changepoint and Microsoft Office and E-Rate Productivity Center applications. ```{=html} ``` - Provides team support and coaching around our E-Rate / USAC business. ```{=html} ``` - Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization's values. ```{=html} ``` - Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis to ensure adherence in a manner that reflects honest, ethical and professional behaviors. ```{=html} ``` - Supports and conducts self in a manner consistent with customer service expectations. Supervisory Responsibilities This job has no supervisory responsibilities. Qualifications To perform this job successfully, an individual should be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Experience/Technical Requirements/Certifications Equivalent combination accepted. Education Associate degree in a related field. Experience / Technical Requirements 5 years business experience in the following: ```{=html} ``` - Knowledge of USAC E-Rate process and regulations. ```{=html} ``` - USAC Audit requirements. ```{=html} ``` - Knowledge of Resource Management practice. ```{=html} ``` - Familiar with PSA software, such as Changepoint and Salesforce. ```{=html} ``` - Proficient use of all Microsoft Office applications. Certifications None Other Skills and Abilities Ability to work as part of a team where priorities change based on unpredictable external (client) requirements. ```{=html} ``` - Sound communication skills - written, oral, and interpersonal. ```{=html} ``` - Proven time management skills; ability to manage multiple tasks to meet deadlines. ```{=html} ``` - Su erior planning and organization skills; detail oriented with attention to accuracy. ```{=html} ``` - Ability to embrace change in high volume, fast-paced environment. ```{=html} ``` - Ability to make reasonable decisions in flexible work environment. ```{=html} ``` - Enthusiastic, flexible, and committed. ```{=html} ``` - Maintains high integrity with strong ethics and business values. Physical Demands The physical demands described here are representative of those that should be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is constantly required to sit, talk, see, hear, and use hands and arms. The employee is frequently required to stand; move about, climb steps or balance and stoop, kneel, crouch, or crawl. The employee may occasionally lift and/or move up to 10 pounds. The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified. Logicalis is an Equal Opportunity Employer. It is our policy to employ people who are qualified by reason of education, training, experience, and demonstrated performance. We value diversity and inclusion at our company. We do not discriminate on the basis of race, color, religion, national origin, sexual orientation, gender identity and gender expression, marital status, age, height, weight, disability, veteran status, or any other reason prohibited by applicable federal or state laws.