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Patient Service Specialist
2 months ago
Join the Scripps Health team and work alongside passionate caregivers and provide patient-centered healthcare. Receive endless appreciation while you build a rewarding career with one of the most respected healthcare organizations nationwide.
Why join Scripps Health?
AWARD-WINNING WORKPLACE:
- #5 in Fortune Best Workplaces in Health Care 2023
- #78 in 2023 PEOPLE Companies that Care
- #95 in Fortune 100 Best Companies to Work for 2023
- Recognized by Newsweek as one of America's Greatest Workplaces for Diversity in 2024
- Nearly a quarter of our employees have been with Scripps Health for over 10 years.
As a Patient Service Specialist, you will be responsible for:
- Responsible for interacting with patients and providers to gather information necessary for accurate registration including point of service payment collection and document collection, functions.
- Receives and routes messages received in the department appropriately as well as manages customer billing and payment inquires as needed.
- Effectively manages collecting any patient responsibility and accurately preparing end of day reporting or payment reconciliation as needed.
- Assisting patients with discussing payment arrangement options including financial assistance information, providing price estimates.
- May coordinate scheduling, meeting and travel planning needs, department communication as needed.
- May assist in gathering necessary reports, statistics, outcomes for the department as needed.
- Regularly displays a proactive approach to customer service by listening to the patient, taking ownership of solutions, and is able to accurately identify the need to involve leadership in order to resolve concerns.
Qualifications
Required Experience/Specialized Skills:
- Must be able to demonstrate proficiency of computer applications, excellent mathematical skills and ability to handle monies.
- Excellent communication and customer service skills.
- Strong organizational and analytical skills; innovative with ability to identify and solve problems.
- Able to adapt, prioritize and meet deadlines.
- 2 years of experience in customer service or healthcare/medical office environment.
- Knowledge of medical terminology, commercial and government health insurance and billing guidelines, ACA requirements, understanding of DRG's, Medical ICD9/ICD10 codes and CPT/HCPC Code.
- 3 years knowledge and experience with PPO and HMO.
- 2 years of experience in EPIC and working with insurance and authorizations.
