Patient Service Specialist

2 months ago


San Diego, United States Scripps Health Full time

Job Description

This is a Full-Time position (80 hours per pay period) with a Monday – Friday, 8AM – 4:30PM, schedule located at our Scripps Mercy Clinic in Hillcrest. You will enjoy comprehensive benefits that cover health & wellness, career development, and retirement options among other benefits.

Why join Scripps Health?

AWARD-WINNING WORKPLACE:

Made Becker’s 150 Top Places to Work for 2024 Recognized by Newsweek as one of America’s Greatest Workplaces for Diversity in 2024 #5 in Fortune Best Workplaces in Healthcare 2023 #78 in PEOPLE Companies that Care 2023 #95 in Fortune 100 Best Companies to Work for 2023 Nearly a quarter of our employees have been with Scripps Health for over 10 years

Join a caring team supporting Scripps Mercy Clinic as a Patient Service Specialist in the Gerontology department. You’ll be on the front line for creating a positive Scripps Health experience for our patients while being responsible for duties such as the following:

Interacting with patients, payers and providers to gather information necessary for accurate registration including assigning of appropriate Medical Record Number, referral/authorization, point of service payment collection, document collection and arrival/check-in functions. Receiving and routing messages received in the department appropriately as well as manages customer billing and payment inquires as needed. Effectively managing the patient check-in and check-out process from start to finish, which includes identification verification; updating or confirming demographic and insurance information on every patient; ensuring appropriate forms are provided, signed and witnessed at the time of the patient visit; verifying coverage including benefits, authorization, pre-determination, payer specific policy exclusions or limitations to coverage, collecting any patient responsibility and accurately preparing end of day reporting or payment reconciliation as needed. Assisting patients with HPE eligibility, discussing payment arrangement options including financial assistance information, providing price estimates. Regularly displaying a proactive approach to customer service by listening to the patient, taking ownership of solutions and being able to accurately identify the need to involve leadership in order to resolve concerns. Acting as a member of the patient care team by supporting the clinical care staff in the care of the patient. Position Pay Range: $24.39-$32.50/hour

In compliance with the California Pay Transparency Act, Scripps Health posts the pay range for all jobs. Please note that actual pay will be determined based on relevant experience and internal equity within the pay range. Please also note this range is applicable for employees who reside in California only. A geographical pay differential may be applied for remote employees who reside out of state. Scripps Health strives to ensure that our employees receive equal pay for equal work in line with our commitment to being an equal opportunity employer.

Scripps Health is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, sexual orientation, or gender identity/expression), age, marital status, status as a protected veteran, among other things, or status as a qualified individual with disability.

Requirements

Requirements

Required Qualifications:

Must be able to demonstrate proficiency of computer applications, excellent mathematical skills and ability to handle monies. Excellent communication and customer service skills. Strong organizational and analytical skills; innovative with ability to identify and solve problems. Able to adapt, prioritize and meet deadlines.

Preferred Qualifications:

2 years of experience in customer service or healthcare/medical office environment. Knowledge of medical terminology, commercial and government health insurance and billing guidelines, ACA requirements, understanding of DRG’s, Medical ICD9/ICD10 codes and CPT/HCPC Codes and Modifiers.

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