Developer - Service Now

Battelle delivers when others can’t. We conduct research and development, manage national laboratories, design and manufacture products and deliver critical services for our clients—whether they are a multi-national corporation, a small start-up or a government agency.

We recognize and appreciate the value and contributions of individuals with diverse backgrounds and experiences and welcome all qualified individuals to apply.

Job Summary

The ServiceNow Developer supports the administration and development of ServiceNow solutions for Battelle. This role is responsible for both the administration and development of the ServiceNow platform. This includes troubleshooting and resolving incidents, developing solutions to meet business needs, configuring workflows, integrating with third-party systems, and ensuring system stability. Additionally, The ServiceNow Developer collaborates within an agile team environment, participating in daily stand-ups, weekly meetings, sprint retrospectives and reviews and sprint planning sessions to ensure continuous improvement and delivery of high-quality solutions. They also manage data accuracy, maintain comprehensive documentation, analyze and improve existing programs, and stay updated with relevant technologies and certifications.

Responsibilities

• Supports the administration and maintenance of ServiceNow reviewing, troubleshooting, and resolving incidents and requests.

• Develop solutions in ServiceNow to meet business requirements and improve functionality of the system.

• Configure out-of-the-box workflows and create/maintain custom workflows, business rules, UI policies, and scripts.

• Integrate ServiceNow applications with third-party systems and applications via APIs and web services.

• Oversee the daily operations of the ServiceNow platform, including monitoring performance, managing updates, and ensuring system stability.

• Manage data imports, exports, and integrations with other systems, ensuring data accuracy and integrity.

• Create and maintain comprehensive documentation for configurations, customizations, and development processes.

• Analyzes existing programs and formulates logic for new systems. Devises logic procedures, prepares flowcharting, performs coding and tests/debugs for a wide range of programs using creativity.

• Analyzes requirements and maintains, tests, and integrates applications components.

• Recommends and implements changes in development maintenance and system standards.

• Maintains current knowledge and skills on relevant topics and technologies. Includes pursuing/maintaining technical certifications, as appropriate.

Key Qualifications

• Bachelor’s degree in computer science or information systems related disciplines; five years of experience as a developer; or an equivalent combination of education and or experience in a related field.

• 1+ years experience as a ServiceNow developer or a similar role.

• Strong knowledge of JavaScript, HTML, CSS, XML, or AngularJS.

• Experience integrating cloud solutions with on-premises solutions and with other cloud solutions.

• Familiarity with ITIL and IT Service Management.

• Experience with AJAX, JSON, and integration techniques.

• Self-starter with strong analytical, problem-solving, and communication skills.

Preferred Qualifications

• Experience administering or developing ServiceNow ITSM, ITOM, Discovery, SAM Pro, SPM, and/or IRM.

• Comfortable working both independently and as part of multi-department teams on large enterprise projects.

• ServiceNow certifications such as Certified Systems Administrator or Certified Application Developer.

Benefits: Live an Extraordinary Life

We care about your well-being, not just on the job. Battelle offers comprehensive and competitive benefits to help you live your best life.

• Balance life through a compressed work schedule : Most of our team follows a flexible, compressed work schedule that allows for every other Friday off—giving you a dedicated day to accomplish things in your personal life without using vacation time.

• Enjoy enhanced work flexibility, including a hybrid arrangement: You have options for where and when you work. Our Together with Flexibility model allows you to work 60% in-office and 40% remote, with Monday and Tuesday as common in-office days, dependent on team and position needs.

• Take time to recharge : You get paid time off to support work-life balance and keep motivated.

• Prioritize wellness : Stay healthy with medical, dental, and vision coverage with wellness incentives and benefits plus a variety of optional supplemental benefits.

• Better together : Coverage for partners, gender-affirming care and health support, and family formation support.

• Build your financial future : Build financial stability with an industry-leading 401(k) retirement savings plan. For most employees, we put in 5 percent whether you contribute or not, and match your contributions on top of that.

• Advance your education : Tuition assistance is available to pursue higher education.

• Flexible work arrangements : You have options for where you work and when you work.

A Work Environment Where You Succeed

For brilliant minds in science, technology, engineering and business operations, Battelle is the place to do the greatest good by solving humanity’s most pressing challenges and creating a safer, healthier and more secure world.

You will have the opportunity to thrive in a culture that inspires you to:

• Apply your talent to challenging and meaningful projects

• Receive select funding to pursue ideas in scientific and technological discovery

• Collaborate with world-class experts in an inclusive environment

• Nurture and develop the next generation of scientific leaders

• Give back to and improve our communities

Vaccinations & Safety Protocols

Battelle may require employees, based on job duties, work location, and/or its clients’ requirements to follow certain safety protocols and to be vaccinated against a variety of viruses, bacteria, and diseases as a condition of employment and continued employment and to provide documentation that they are fully vaccinated. If applicable, Battelle will provide reasonable accommodations based on a qualified disability or medical condition through the Americans with Disabilities Act or the Rehabilitation Act or for a sincerely held religious belief under Title VII of the Civil Rights Act of 1964 (and related state laws).

Battelle is an equal opportunity employer. We provide employment and opportunities for advancement, compensation, training, and growth according to individual merit, without regard to race, color, religion, sex (including pregnancy), national origin, sexual orientation, gender identity or expression, marital status, age, genetic information, disability, veteran-status veteran or military status, or any other characteristic protected under applicable Federal, state, or local law. Our goal is for each staff member to have the opportunity to grow to the limits of their abilities and to achieve personal and organizational objectives. We will support positive programs for equal treatment of all staff and full utilization of all qualified employees at all levels within Battelle.

The above statements are intended to describe the nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, activities and skills required of staff members. No statement herein is intended to imply any authorities to commit Battelle unless special written permission is granted by Battelle's Legal Department.

For more information about our other openings, please visit www.battelle.org/careers