Sr. Site Operations Manager
7 hours ago
Job Title: Sr. Site Operations Manager
What this job involves:
As a Sr. Site Operations Manager at JLL, you'll be responsible for overseeing multiple client locations, focusing on strategic vendor management and operational excellence across diverse sites. You'll lead a team of site managers, drive consistency in vendor performance, and ensure all locations meet or exceed client expectations while optimizing costs and efficiency.
Your day-to-day tasks will include:
Developing and implementing multi-site strategies for vendor management and operational efficiency
Leading and mentoring a team of site managers across multiple locations
Standardizing vendor management practices and performance metrics across all sites
Conducting high-level reviews of vendor performance and contract compliance
Coordinating with regional and global teams to align site operations with broader organizational goals
Identifying and implementing best practices and innovative solutions across multiple sites
Managing complex vendor relationships and resolving escalated issues
Analyzing cross-site data to drive continuous improvement and cost optimization
Serving as the primary point of contact for senior client stakeholders on multi-site operational matters
Desired experience and technical skills:
Requirements:
Minimum 8 years of experience in site operations or vendor management, with at least 3 years in a multi-site leadership role
Proven track record in strategic vendor management and operational excellence across diverse locations
Strong leadership and team management skills
Advanced knowledge of contract management, performance metrics, and financial analysis
Excellent communication, negotiation, and stakeholder management skills
Proficiency in enterprise-level facility management and vendor management software
Experience in developing and implementing multi-site operational strategies
Preferred:
Bachelor's degree in Facility Management, Business Administration, or related field; Master's preferred
Professional certifications such as CFM, IFMA Fellow, or equivalent senior-level credentials
Experience managing both hard and soft services vendors across a variety of facility types
Knowledge of global best practices in facility management and vendor relations
Familiarity with international regulations and compliance requirements in facility management
Experience with large-scale cost optimization projects and strategic budget management
Proficiency in change management and organizational transformation
Understanding of emerging technologies in facility management and their strategic application
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