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Customer Service Representative

2 months ago

Birmingham, United States Quest Diagnostics Full time
Overview

Customer Service Representative - Bilingual (Spanish) - Birmingham, AL

Monday to Friday: 8 AM - 5 PM

Pay: $18.50 / hour

Positions primary responsibility is to engage directly with potential members and members to answer questions, solve member issues, and provide a great member experience. Member Success Representatives collaborate with members, health care providers, Health Advisors, Operations staff, and other resources to ensure our members have what they need to have a successful engagement with Pack Health. This is a unique position that requires a problem-solving nature, empathy for members, attention to detail and an organized mind.

Benefits Information:

We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects - physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

• Medical/Prescription Drugs

• Dental

• Vision

• Flexible Spending Accounts (FSAs)

• Supplemental Health Plans

• 401(k) Plan - Company match dollar-for-dollar up to 5%

• Employee Stock Purchase Plan (ESPP)

• Supplemental Life Insurance

• Dependent Life Insurance

• Short- and Long-Term Disability buy-up

• Blueprint for Wellness

• Emotional Well-Being Resources

• Educational Assistance

• Paid time off / Health Time

• Variable Compensation Plans

• Sales Incentive Plans

Responsibilities

  • Obtain member information by answering telephone calls; interviewing members; verifying information.
  • Determines eligibility by comparing member information to requirements.
  • Identify and solve barriers to help an individual member.
  • Provide an above and beyond experience assisting members in locating resources, transferring to the appropriate team member, or answering safety questions.
  • Maintains communication equipment by reporting problems.
  • Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
  • Updates job knowledge by studying new product descriptions; participating in educational opportunities.
  • Informs members by explaining procedures; answering questions; providing information.
  • Monitor data reported directly by members.
  • Use KPIs to assess work performance.
  • Assist in various projects throughout the company.
Qualifications

QUALIFICATIONS

Required Work Experience:

Experience with CRM and/or project management software

Preferred Work Experience:

N/A

Physical and Mental Requirements:

This position may require long periods of sitting or standing

Knowledge:

N/A

Skills:
  • Must be proficient in the Spanish language; both speaking and writing skills
  • Excellent teamwork skills
  • Verbal communication, listening, and phone skills
  • Data entry skills
  • Customer service and professionalism
  • Attention to detail
  • Multi-tasking
  • High level of emotional intelligence
  • The ability to respect people of all backgrounds and act ethically.


EDUCATION
Associates Degree(Required)
Bachelor's Degree

LICENSECERTIFICATIONS
Valid driver's license(Required)

Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

EEO

Quest Diagnostics is an equal employment opportunity employer. Our policy is to recruit, hire and promote qualified individuals without regard to race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any other status protected by state or local law. Quest Diagnostics observes minimum age requirements established by federal, state and/or local laws, and will ask an applicant for verification when deemed necessary.

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