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Field Engineer

1 month ago

Fort Novosel, United States M1 Support Services Full time

Field Engineer

Location Fort Novosel, AL
Job Posting No 112243
you

Start Date TBD
Contract Fort Novosel AMS

Salary Range DOE
Posting Date June 17, 2024

Union No
FLSA Status Exempt

Shift Work Possible FT/PT Full-time

Relocation No
Travel Possible
M1 is looking for a Field Engineer:
Support of M1 provided computers, printers, and various other approved computer peripherals. Acts as initial
responder and attempts problem resolution. Records and reports all computer issues via the Helpdesk system.
Receives and responds to requests for such support via telephone, e-mail, and the Helpdesk. Constantly looks to
improve customer experience and response time while working to increase computer/network uptime. Works to
ensure compliance with various ITS network and computer policies.
ESSENTIAL DUTIES AND RESPONSIBILITIES
* Assists network/computer users in resolving various software and hardware issues communicated via telephone, e-mail,
and the implemented helpdesk system.
* Track, records and reports all user issues forwarded through the ITS helpdesk.
* Performs daily and periodic computer, printer, and peripheral maintenance as required.
* Maintains and follows various maintenance tracking and ticketing policies and procedures while documenting steps
taken to correct various issues with software, network access and computer hardware.
* Maintains and follows company and DOD standards while handling sensitive/confidential equipment, documents,
and information.
* Advises and assists in the relocation, upgrade, and replacement of IT equipment for single user instances.
* Interacts with end users, vendors, and various contractors to maximize network/systems utilization.
* Completes various administrative and technical duties assigned by the Supervisor of IT Support.
* Maintains cleanliness of the work center/area.
* Develops, formulates and improves methods, processes, and/or procedures to increase efficiency and quality.
* Pursues on the job and individual training to increase knowledge and job skills.
* Uses approved methods/procedures in the performance of assigned job. Corrects/reports all observed unsafe
practices/conditions. Demonstrates job procedures and assists in the training of employees who are assigned to work in
the classification.
* Complies with established general and industrial safety rules and regulations as applicable to the contract, facilities and job
assignments.
* Assists as directed to ensure safety, security, and preservation of Government/Company owned equipment and supplies.
* Works and communicates with internal and external clients and customers to meet their needs in a polite, courteous, and
cooperative manner. Plays an active part in problem resolution and is committed to quality service.

Additional Requirements:
QUALIFICATION STANDARDS
Knowledge: Frequent use and general knowledge of industry practices, techniques, and standards. Has a general application of
concepts and principles.
Problem Solving: Develops solutions to a variety of problems of moderate scope and complexity. Refers to policies and practices
for guidance.
Discretion: Works under general supervision. Work is reviewed for soundness of judgment and overall adequacy and accuracy.
Impact: Contributes to the completion of organizational projects and goals. Errors in judgment or failure to achieve results would
normally require a moderate expenditure of resources to rectify.
Liaison: Frequent internal company and external contacts. Represents organization on specific projects.
Typical Experience & Education: The incumbent must possess one of the following: two years employment experience in small
computer/network support, IT industry standard certification or an Associates degree in a computer related field of study. This must
be coupled with a proven understanding of computer concepts and a strong desire to enter the IT field. Must have experience with
various Microsoft operating systems and a general understanding of common network services. Must demonstrate well developed
problem solving, technical writing, and reading comprehension skills.
Must have a current CompTIA Security+ as a condition of employment. If this certification is not currently held, consideration for
employment would require achievement of this certification within your 90 day trial period.
Must be able to read, write, speak and understand English. Must be able to follow written and oral instructions and have the ability
to work with others to effect solutions to ordinary situations/problems. Must have excellent communication skills (oral and written).
Must be able to interact and communicate with technical and non-technical personnel. Must be able to plan and prioritize work
assignments with little supervision. Must be willing and able to deal with the customers, employees, and general public in a courteous
and professional manner. Must be able to meet any Government/Company licensing/qualification requirements for the position.
Must be able to obtain the level of Industrial Security Clearance required by the Government.
PHYSICAL DEMANDS AND ENVIRONMENTAL CONDITIONS
This classification activity is usually accomplished in an office environment and as such requires a minimum of physical movements
and postures associated with these activities. Typical physical demands or activities include standing, bending, stooping, pushing,
kneeling, reaching and walking. May be required to lift objects whose weight normally will not exceed 25 pounds. Special vision
abilities required to perform this job are close vision, peripheral vision, color vision, depth perception and the ability to adjust and
focus.
M1 Support Services offers a comprehensive benefits package including several options for Medical, Dental, Vision, Life and Dependent Life, AD&D, Short-
and Long-term Disability. We also offer Flexible Spending Accounts for qualified health and dependent care expenses, as well as a free Employee Assistance
Program.
M1 Support Services, headquartered in Denton, Texas provides a variety of professional, technical, and maintenance services to the Department of
Defense and government agencies.
M1 is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color,
religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
Woman-owned, disabled veteran, business