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People Services Associate

2 months ago

Tate, United States Graphic Packaging International Full time
If you are a GPI employee, please click the Employee Login before applying.

At Graphic Packaging International, we produce the paper cup that held your coffee this morning, the basket that transported those bottles of craft beer you enjoyed last weekend, and the microwave tray that heated your gourmet meal last night. We're one of the largest manufacturers of paperboard and paper-based packaging for some of the world's most recognized brands of food, beverage, foodservice, household, personal care and pet products. Headquartered in Atlanta, Georgia, we are collaborative, diverse, innovative individuals who create inspired packaging while giving back to our communities.

With over 25,000 employees working in more than 130 locations worldwide, we strive to be environmentally responsible in our industry and in the communities where we operate. We are committed to workplace diversity and offer compensation and benefits programs that are among the industry's best to reward the talented people who make our company successful.

If this sounds like something you would like to be a part of, we'd love to hear from you.

A World of Difference. Made Possible.

JOB SUMMARY

Graphic Packaging International (GPI) is embarking on a journey to transform HR and improve how we deliver services to our most valued asset - our employees. The People Associate will manage cases and escalate issues to various other HR Centers of Excellence (COE), when necessary, to effectively meet stakeholder needs. An ideal candidate is motivated to deliver high-quality work to drive customer satisfaction. This person uses their intellect, insight, and ability to build creative solutions with clients and colleagues while embracing a collaborative mindset.

RESPONSIBILITIES
  • Serve on the People Services team as tier 1 support, connecting stakeholders to relevant resources.
  • Facilitate case management by creating, updating, and closing cases while ensuring customers are satisfied and issues are promptly resolved.
  • Manage data, processing, and reporting, including hire-to-retire transactional employee administration, ensuring these processes are executed, audited, governed, and documented according to defined service levels.
  • Complete employee data transactions with accuracy, following quality controls and compliance requirements
  • Ensure compliance with all regulations, policies, procedures, and guidelines, including Sarbanes Oxley.
  • Process and document employee verification and facilitate litigation hold administration (Canada)
  • Work closely with all stakeholders, including HR Business Partners, Centers of Excellence (COEs), HRIS, IT, and other service delivery teams, to implement standard, automated, harmonized, lean, efficient, effective, and sustainable processes.
  • Create and maintain knowledge base articles such as process workflows, standard operating procedures (SOP), job aids, and employee lifecycle process content.
REQUIRED SKILLS & QUALIFICATIONS
  • Bachelor's degree or equivalent in business, human resources management, or relevant field of study
  • 1+ years of HR experience
  • Working knowledge of HR systems/technologies, especially Contact Center Telephony, Service Center Case and Knowledge Management
  • Working knowledge and understanding of human resource principles and practices
  • Demonstrated ability to establish workload priorities and balance diverse tasks, as well as effectively handle pressure and demands from multiple customers and competing priorities
  • Excellent customer service and communication skills (both written and verbal)
  • Strong follow-through skills and ability to resolve issues promptly
  • Ability to maintain highly confidential employee information and files
PREFERRED QUALIFICATIONS
  • Experience in HR Service Delivery functions in HR Operations or HR Shared Services
  • Experience with SuccessFactors and ServiceNow HR Service Delivery
  • Experience in process optimization and continuous improvement
  • PHR, SPHR, or SHRM Certification

#LI-Hybrid

#LI-Remote

Pay Range: $45,400.00 - $75,600.00

Graphic Packaging is an Equal Opportunity Employer. All candidates will be evaluated on the basis of their qualifications for the job in question. We do not base our employment decision on an employee's or applicant's race, color, religion, age, gender or sex (including pregnancy), national origin, ancestry, marital status, sexual orientation, gender identity, genetic identity, genetic information, disability, veteran/military status or any other basis prohibited by local, state, or federal law. Click here to view the Poster, EEO is the Law.