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Box Office Representative

4 months ago

Metairie, United States AEG Full time
In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen.

If you are interested in sports jobs with the New Orleans Saints and Pelicans, you're in the right place

Who we are: The mission of the New Orleans Saints and New Orleans Pelicans is to be #1 in everything we do and to be a global brand to all of our fans. We take pride in the growth and success of the entire Gulf Coast region and are committed to leveraging our resources and goodwill to foster meaningful change for the greater good of society and our community. We celebrate individuality and value all identities and experiences, and value the perspectives of our team members. Our team members are integral to our success, and we stand beside them through success and hardship. We make it a priority to make all team members feel included and their opinions be heard. Together, we win

Who you are: You want to be part of a team that values community, integrity, excellence, and an organization where people come first and are celebrated. You love the industry of sports, and are excited by the potential of working for two major leagues, the NFL and the NBA. You understand and appreciate that New Orleans is a unique city with so much to offer, and you want to be a part of the vibrant community that wants to see its teams be the best. You are passionate, driven, and ready to work hard and have fun.

Position Summary: The Box Office Representative will provide an essential level of assistance to Saints and Pelicans customers and fans at the Box Office on Game Days and Event Days. A qualified candidate will display the highest degree of courtesy, professionalism, thoughtfulness, sincerity, and enthusiasm. Box Office Representatives will be responsible for ensuring customer satisfaction with regards to selling tickets, fulfilling will call orders, scanning tickets, and solving any/all ticketing problems. Representatives will also be asked to answer customer questions in regards to seating locations, restrooms, and guest services. Must be able to reconcile all game day/night sales without any overage/shortage occurring. Must be able to communicate clearly and persuasively in positive and negative situations and remain professional with our guests at our Ticket Resolution Centers and Box Office windows. This is a part-time, seasonal position that will work on home Game Days and Event days only.

What you will be doing: Specific duties include, but are not limited to:
  • Sell Tickets using SeatGeek/Unify software at Box Office
  • Distribute Will Call
  • Scan Tickets at Saints or Pelicans-related events
  • Provide exceptional customer service through season ticket holder services window.
  • Bring a positive attitude to the box office each and every game


What you'll bring:
  • Must be able to react to change productively and to handle other tasks as assigned. High School Diploma or equivalent, some college coursework preferred.
  • Must be organized and detail-oriented.
  • Previous ticket office experience a plus, but not required.
  • Great organizational and interpersonal skills for handling internal customers as well as customer game day experience.
  • Must be able to take direction and work well with others.
  • Must be able to react to change productively and to handle other tasks as assigned.


Working Conditions:
  • Typical Office Setting unless assigned to work outside at Saints Ticket Resolution
  • Must be able to commit to working all Saints home games and 80% of Pelicans home games
  • Must be able to sit and work at a computer 80% of the day
  • Must be able to stand for 50% of the day on game days at box office
  • Working schedule/hours will ebb and flow with NFL schedule, and include working some late hours, holidays, nights, and weekends
  • Must be able to lift 20 pounds for general office needs


Applications must be submitted online. Please do not mail or email resumes to the Saints/Pelicans. All qualified candidates will be contacted by phone and/or by email. Please do not contact the Saints/Pelicans Human Resources or Hiring Manager to check the status of your application. When applying, please be sure your updated contact information is provided.

The New Orleans Saints and New Orleans Pelicans ("Teams") are committed to providing equal employment opportunities for candidates and employees regardless of their membership in any protected classifications. The Teams will not discriminate in violation of the law on the basis of race, color, age, national origin, sex (including sexual orientation, gender identity, transgender status, and pregnancy), religion, physical or mental disability, genetic information, marital status, veteran status, familial status, status as a victim of domestic violence, and/or any other legally protected class under applicable federal, state, or local laws. This anti-discrimination policy applies with respect to all employment decisions, including but not limited to hiring, promotion, discipline, and discharge. The Teams are committed to equal opportunity for persons with disabilities in compliance with the Americans Disabilities Act and state law. If you feel you need an accommodation for a disability, please inform us. Requests for accommodation will be evaluated on a case-by-case basis. If you request an accommodation, it is essential that you participate fully in the interactive process.