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Lead Service Specialist

3 months ago

Tallahassee, United States Epiq Full time

It's fun to work at a company where people truly believe in what they are doing

Job Description:
The Lead Service Specialist will work in the office of Foley & Lardner LLP, one of Tallahassee's premier law firms, assisting with general office duties, including mail, distribution services, copy, print, records, facilities, reception, and hospitality services.

Essential Job Responsibilities

  • Assign production tasks to team members
  • Work independently on production assignments, often at a satellite copy center without direct supervision
  • Ensure all projects have been properly completed and quality checked
  • Work to resolve work issues or complaints such as: lost parcel, damaged package, untimely deliveries
  • Assist management with training new hires on all processes
  • Other duties may include, mail, distribution services, copy, print, records, facilities, reception, hospitality services
  • Devlopment best practices guide
Qualifications & Requirements
  • High School Diploma or GED
  • Minimum of 2 years work experience, preferably in a mail or production, copy, print or scanning environment
  • Ability to lead others in a professional manner
  • Strong written and verbal communication skills with ability to resolve complaints
  • Ability to multitask with attention to detail
  • Working knowledge of MS Word, Excel and Outlook
  • Ability to lift or move 40 lbs. or greater
  • Ability to walk, bend, kneel, stand or sit for an extended period of time
  • Preferred Shift: 8:00 am - 5:00 pm, Monday - Friday (In Office / No Remote Work


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