Volunteer Mobilization Coordinator

1 week ago

Chicago, United States World Relief Full time

Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten? Do you believe in our calling as Christians to welcome the least of these and love our neighbor?

If you answered 'yes', to any of the above, World Relief, and millions of people around the world need you.

At this pivotal moment in time, we are rapidly expanding and growing our team to meet the increasing needs of our world. We are looking for people who want to use their gifts and talents to make a real and tangible difference in our world and the lives of the suffering.

If you're looking for a purpose-driven career in which you can grow your talents, while also standing up for the rights of the vulnerable, we want you to join us today.

ORGANIZATION SUMMARY

World Relief is a global Christian humanitarian organization whose mission is to boldly engage the world's greatest crises in partnership with the church. The organization was founded in the aftermath of World War II to respond to the urgent humanitarian needs of war-torn Europe. Since then, for 80 years, across 100 countries, World Relief has partnered with local churches and communities to build a world where families thrive and communities flourish.

Today, organizational programming focuses on humanitarian and disaster response, community strengthening and resilience, and refugee & immigrant services and advocacy.

This position is reliant upon funding and may be subject to modification or termination based on resource availability.

POSITION SUMMARY:

World Relief Chicagoland seeks an experienced, people-oriented Volunteer Mobilization Coordinator to join the Volunteer Engagement team, empowering volunteers to come alongside refugees and immigrants across Chicagoland. In working closely with volunteer coordinators, the goal of this position is to process, screen, and connect volunteers with service opportunities within WR's ministry, including Immigration Legal Services, Immigrant Family Services, Education (ELL) services, and general office needs. The position is responsible for assisting volunteers through the application process, training, and referring volunteers to the appropriate department, as well as taking a lead role in recruitment, data accuracy, and metrics tracking in collaboration with the national Community Engagement team of World Relief. This role also works closely with the Chicagoland Church Mobilization team in communicating volunteer needs to church partners and updating church partners about their members' participation in service.

This is a limited-term position funded through a grant agreement until 3/30/25 and contingent upon funding extension.

ROLE & RESPONSIBILITIES:

    • Oversee and manage the components of the onboarding process for Chicagoland volunteers, including application review and screening, orientation facilitation, processing background checks and reference checks, and tracking completion of orientation courses on World Relief's e-learning platform, assisting volunteers with any issues as they complete these steps.
    • Maintain accurate records of volunteer data and status (including onboarding step completion) in World Relief's Dynamics CRM system, and provide ongoing feedback to World Relief's headquarters team about system errors or improvements needed.
    • Oversee volunteers as a volunteer coordinator for some volunteer roles alongside the rest of the volunteer mobilization team, such as office assistant volunteers.
    • As part of the church and volunteer engagement team, be prepared to share the mission of WR and connect church partners and volunteers to service opportunities as a way of joining in this mission through attending daytime, evening, and weekend events to represent WR and invite others into partnership. Average is 1-2 events per month.
    • Share with the rest of the team in helping coordinate one-time service opportunities and donation drives, as needed
    • Oversee the tracking of intern service hours for Chicagoland interns
    • Coordinate reporting volunteer and intern metrics to headquarters and local office on a monthly basis, in conjunction with other team members
    • Other duties as assigned
JOB REQUIREMENTS:
    • Mature and personal Christian faith
    • Committed to the mission, vision, and values of World Relief
    • Desire to serve and empower the Church to impact vulnerable communities
    • Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Evangelicals For the Health of The Nation document
    • Driver's license and access to a vehicle
    • Periodic event and weekend availability required
    • Strong communication skills, passion for helping people connect in ministry through service, proven ability to coordinate logistics for multiple people and projects within scope of role
PREFERRED QUALIFICATIONS:
    • Bachelor's degree preferred
    • Strong verbal and written communication skills (email, text, phone, Zoom, in person)
    • People-oriented and comfortable speaking to strangers in one-on-one and group contexts, such as leading orientation sessions and holding phone calls with new volunteers
    • Strong teamwork and collaboration skills
    • Passion for helping people connect in ministry with their community, and strong commitment to local church engagement
    • Organization and detail-oriented skills
    • Time management skills
    • Proven ability to coordinate logistics for multiple people and projects within scope of role; connector skills and passion
    • Strategic thinker
    • Comfort taking initiative within organizational parameters; proactive worker
    • Ability to hold information confidentially
    • Experience and comfort using Microsoft Office, particularly Outlook, as well as Word, Excel, Powerpoint, Microsoft Teams, and other computer-based systems
    • Experience and comfort using a database or CRM system


$23 - $24 an hour

Compensation is commensurate with experience.

World Relief offers a competitive benefits package and employee discount program for full-time and part-time employees.

World Relief is honored to be recognized with the Gold-level Cigna Healthy Workforce Designation for exceeding the core components of our well-being program including leadership and culture, program foundations and execution, and whole person health.

***

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

For World Relief staff, strong commitment to the mission, vision, and values of World Relief is essential, and Christian faith is a prerequisite for employment, based upon United States federal guidelines provided in Title VII of the Civil Rights Act of 1964.

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