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Technical Support Analyst

2 months ago


Baton Rouge, United States Exclusive Network Enterprise Full time

Benefits:

Competitive salary

STATE OF LOUISIANA Technical Support Analyst The scope of the proposed services will include the following:  Provide onsite technical support including desktop imaging and deployment of end user devices with Windows 10/11 or Apple MacOS and iOS operating systems.  Provide end user device support including hardware and software troubleshooting, installation, and replacement of products and components.  Provide remote software and device support and problem resolution which includes troubleshooting, installation and configuration.  Device support includes Mac and Windows desktops and laptops, network and desktop printers, VoIP phones, Wireless Access Points, Local Area Network hardware.  Assist with Microsoft M365 Sharepoint and OneDrive content management  Assist with Microsoft M365 Office applications support Expertise and/or relevant experience in the following areas are mandatory:  Experience installing new computer hardware, software and peripherals  Experience deploying, configuring and managing Windows 10/11, MacOS, iOS and Android devices Expertise and/or relevant experience in the following areas are desirable but not mandatory:  4+ years in onsite end user hardware and software technical support  Basic experience installing and troubleshooting local area network and wireless network hardware components and cabling  Experience supporting and managing VoIP phones  Experience administering or supporting Microsoft Sharepoint, OneDrive and Office products