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Implementation Manager

4 months ago

Tempe, United States JPMorgan Chase Bank, N.A. Full time

Are you a self starter, team oriented and passionate about delighting our customers with critical payment solutions? Then you've come to the right place.

As an Implementation Manger in the Implementations team, you will be delivering payments and receivables solutions to a diverse set of clients around the globe. If you are driven by the need to exceed client expectations and enjoy the camaraderie of a diverse, proactive team, we want to meet you. The right relationship is everything.

Job responsibilities:

  • Representing us as the project manager and single point-of-contact on your assigned global implementations
  • Delivering a first-class, end-to-end client experience during complex treasury product implementations
  • Manage client and internal partner expectations with consultative advice regarding aspects of treasury solutions including - RFP responses, client presentations and client visits
  • Scope client requests and translate business requirements into detailed specifications for treasury services
  • Use of MS Office tools to document scope, meeting agendas and minutes and project plans
  • Use of workflow tool for status updates and document repository
  • Manage client and internal partner expectations by establishing timeliness and dependencies with the goal to exceed expectations.
  • Demonstrate creative problem-solving and heightened awareness of risks and client impacts
  • Empowerment to escalate when support is needed to remove obstacles to success
Required qualifications, capabilities, and skills:
  • 5+ years of project management experience and with treasury implementations
  • Comfort in a fast-paced, dynamic client-facing environment
  • Ability to clearly communicate, partner, and influence - leading others to a common goal
  • Exhibit adherence to policy and procedures and meet or exceed established SLA
  • Comfort in using technology such as WebEx, Zoom and other collaboration tools for enhanced client discussions
  • Fearlessness of new, API-driven technologies and the related implementation requirements
  • Urgency for solutions and moving projects past roadblocks
  • Payments and Receivables experience or eagerness to learn
  • Passion for delivering a consistent, stellar client and partner experience
  • Ability to assess, prioritize, and manage your time accordingly
Preferred qualifications, capabilities, and skills:
  • Consulting or business analysis experience in the ERP, systems integration, or API space


JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans