Sr Director

ADP is hiring a Sr. Director – NextGen Implementation Delivery.

• Are you a leader of leaders with a passion for delivering excellent implementation results?
• Are you a subject matter expert who is experienced with setting strategic program direction and influencing senior leaders in a matrixed organization?

Well, this may be the role for you.

As Sr. Director – NextGen Implementation Delivery in our National Accounts organization, you will be instrumental in developing a program framework, leading implementation associates in preparing clients, and providing technical and subject matter expertise throughout the process.

In this role, you will hire, manage, and develop our experienced staff, including indirect/dotted-line management of Director-level roles in Product, Technical Services, and Service organizations. Additionally, you will ensure successful, on-time, on-budget, high-quality implementations.

As a leader of leaders, you will be adept at managing across a matrixed environment and influencing senior leaders in the Service, Product, Strategy, Org Readiness, and Technical Services groups. Your thought leadership will be instrumental in developing and enhancing best practices to improve and set the program's strategic direction, specifically regarding methodology/implementation best practices, client analysis & scheduling, custom solution development, client strategy & segmentation, and product roadmap strategy.

Like what you see? Apply now

Learn more about ADP at tech.adp.com/careers

A little about ADP: We are a global leader in HR technology, offering the latest AI and machine learning-enhanced payroll, tax, HR, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. ADP has a deep commitment to diversity, equity, and inclusion as a global Best Places to Work, DiversityInc® Top 50 Company, Best CEO and company for women, LGBTQ+, multicultural talent, and more. Learn more about ADP's commitment on our YouTube channel:

What you’ll do:

Here’s what you can expect on a typical day:

Associate Management:

• As a leader of leaders, you will manage the day-to-day activities of teams, ensuring client business needs are thoroughly analyzed/addressed, and all pre-work & custom solutions are fully scoped/documented prior to moving the client into the migration phase. Continue solution support over the lifecycle of the client migration as needed.

Project Management:

• Manage associate assignments based on knowledge of staff, product, and client expectations.
• Promote accountability of the project team to deliver on time, on budget, and high-quality implementation to yield a client reference. Ensure effective use of team resources.
• Oversee and manage all client scheduling/induction into the program.
• Counsel associates with complex tasks. Liaison/escalation resource to other ADP business units.
• Develop and foster productive working relationships between multiple business units.
• Involved in setting strategic direction of implementation process improvements that may span multiple business units.
• Manage client expectations and monitor client deliverables.
• May identify additional business based on knowledge of client needs. Work as a client business partner to resolve issues and achieve project goals.
• Act as a focal point for clients to discuss changes, handle client escalations, and manage strategic business changes.
• Develop and maintain long-term client relationships at all levels of client organization.
• Responsible for Quality Survey process management and results, assessments, and action planning.

Financial Management:

• Responsible for starts forecast and budget planning.
• Sales Relationship Management: Manage relations with Sales Executives, focused on efficient and effective sales process management win/loss reviews, lessons learned, and establishing/maintaining core implementation sales collateral and governance review of sales transition process.
• Client Service Relationship Management: Manage relations with Service Managers and Executives, focused on revenue retention, efficient and effective client scheduling, and client relationship building.

Travel: 30% domestic travel.

Experience. You have 10+ years of experience in relevant skills gained and developed in the same or similar role.

TO SUCCEED IN THIS ROLE:

• Enterprise-level implementation and/or global implementation experience
• Executive presence, outstanding leadership skills, professionalism, and business planning capability.
• Excellent oral and written communication skills.
• Ability to work effectively under changing conditions.
• Strong technical acumen to perform platform comparisons and analysis. Troubleshoot complex product issues and lead resolution efforts.
• You will have a Bachelor’s degree or equivalent.

The following would allow extra comfortability in the role:

• Experience leading virtual teams.
• Project management training and skills application, PMP preferred, and quality process training/skills such as Six Sigma, PHR/SPHR, and CPP.

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:

• Have courageous team collaboration. Courage comes from how associates are willing to have difficult conversations, speak up, be an owner, and challenge one another's ideas to net out the best solution.
• Deliver at epic scale.We deliver real user outcomes using strong judgment and good instincts. We're obsessed with the art of achieving simplicity with a focus on client happiness and productivity.
• Be surrounded by curious learners. We align ourselves with other smart people in an environment where we grow and elevate one another to the next level. We encourage our associates to listen, stay agile, and learn from mistakes.
• Act like an owner & doer. Mission-driven and committed to leading change, you will be encouraged to take on any challenge and solve complex problems. No tasks are beneath or too great for us. We are hands-on and willing to master our craft.
• Give back to others. Always do the right thing for our clients and our community and humbly give back to the community where we live and work. Support our associates in times of need through ADP's Philanthropic Foundation.
• Join a company committed to equality and equity. Our goal is to impact lasting change through our actions.

What are you waiting for? Apply today

Find out why people come to ADP and why they stay:

(ADA version: )

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP’s culture and our full set of values.