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Welcome Center Specialist | Acrisure Arena

3 months ago

Palm Desert, United States Oak View Group Full time
Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry.  Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

More information at OakViewGroup.com, and follow OVG on Facebook, Instagram, Twitter, and LinkedIn. 

Position Summary

The Welcome Center Specialist will support the Berger Foundation Iceplex guest experience, point of sale front desk, and programming activity. This will include cross-collaboration with program leaders for youth hockey, adult hockey, figure skating, and in-venue events to maximize efficiency and customer communication.

This role will pay an hourly wage of $20 per hour. This Job Posting Expires on 9/1/2024.

For PT roles: Benefits: 401(k) savings plan and 401(k) matching.

About the Venue ABOUTAcrisure Arena

America’s hottest music festival destination finally has the world-class arena it deserves. Now open, the brand new Acrisure Arena provides the greater Palm Springs area of Southern California with a premiere 11,000+ capacity venue hosting the biggest artists and acts on the planet. We are #TheCoolestSpot in the desert, designed specifically for hockey and acoustically designed for concerts, Acrisure Arena provides top-tier hospitality, artist amenities, and all of the benefits of a modern music and sports venue to the Coachella Valley.

Responsibilities
  • Establish the Berger Foundation Iceplex as the predominant ice facility in the Coachella Valley through excellent customer service.
  • Provides efficient, gracious, and professional guest service and look for opportunities to enhance the guest experience.
  • Front desk responsibilities
  • checking-in program participants
  • conduct point of sale transactions concessions, skate rentals, skate sharpening, drop-in activities, and program registration
  • welcome the public, provide venue information and directions
  • Professionally and accurately execute policies and procedures
  • Intake and outtake of skate and equipment rentals for the public
  • Help with sizing, lacing & cleaning skates upon return
  • Support birthday party schedules, set-up, and execution
  • Communicate clearly and professionally with guests and staff
  • Execute policies and procedures professionally and accurately
  • Accurately handle register transactions
  • Process transactions for purchases and rentals
  • Daily cleaning tasks within the department
  • Support in-rink concessions – pizza, popcorn, snacks, and drinks service & sales
  • Attend all required training sessions and staff meetings
  • Maintain a clean and safe facility
  • Responsible for alerting managers to any unsafe or potentially hazardous ice conditions
Qualifications
  • Recreation facility or other customer service front desk experience
  • Cash & sales transaction management
  • League, facility schedule management
  • Strong verbal communication skills, with the ability to present and communicate with customers
  • A high degree of personal integrity and consistently put the interests of the organization first
  • Excellent communicator

Preferred Experience & Qualifications:

  • Experience with youth sports at the recreational and elite level
  • Understanding of event and on-ice programming
  • 2+ years work experience at an ice facility or other related sports complex
  • Experience with sports scheduling software (preferably DAYSMART)
Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is routed in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.