Warranty Coordinator

4 weeks ago


Orlando, United States Dream Finders Homes Full time

SUMMARY OF POSITION:

The primary role of the Warranty Coordinator is to document and/or follow standard operating procedures, preparing reports, compiling data, analyzing data, investigating and resolving problems. Work is primarily self-directed, requiring analysis, initiative and independent judgment.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Answering Home Care calls, faxes and email requests.
  • Generate warranty tickets and house notes to track repair work
  • Filing for Home Care and Construction Creating binders and "walk" books.
  • Invoice processing for Home Care and Construction (Back Up) Homeowner reimbursements.
  • HVAC Warranty Information Mailing correspondence.
  • Surveys Vendor Packets CET (Customer Experience Touchpoint) distribution (with Welcome Letters as needed).
  • Work Orders – Home Care & Special Projects Researching as needed.
  • Archiving – Home Care & Construction Front Desk Relief; Uploading of Certificates of Occupancy and other documents.
  • Scanning of plans.
EXPERIENCE, SKILLS, KNOWLEDGE
  • Minimum Associate’s degree or equivalent work experience
  • Typically has one to three years of experience in administrative support position within a corporate setting.
  • Exceptional communication skills – both written and verbal
  • Good knowledge of administrative practices and procedures
  • May make contact of a sensitive, complex, and sometime confidential nature both inside and outside of the company
  • Professional appearance and presentation
  • Strong attention to detail
  • Strong organizational skills and time management skills
  • Ability to establish and maintain strong relationships

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