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Customer Service Coordinator

4 months ago

Orlando, United States D.R. Horton Full time

**Essential Duties and Responsibilities** include the following. Other duties may be assigned.
- Receive and confirm receipt of homeowner requests
- Makes initial contact with homeowners and/or Customer Service Technicians to schedule inspection appointments
- Evaluate homeowner repair issues to determine if they are warrantable items
- Communicates effectively to homeowner if repair issue is deemed not warrantable
- Process written or electronic work orders and/or verbal instructions from supervisor for homeowner repairs
- Schedule and manage subcontractors to make designated warranty repairs
- Certifies warranty work is completed within contractor obligations
- Follow up with homeowners to ensure concerns are addressed in a timely and professional manner
- Conducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company
- Ability to work overtime
- Develops and maintains good rapport with subcontractors and homeowners
- Execute policies to ensure compliance with quality standards

**Qualifications**

**Required Qualifications**
- High School Diploma or GED
- 6 months to 1 year related experience
- Ability to sit for majority of 8-hour workday; kneel and bend at the waist; climb, balance and stoop, crouch or crawl; walk up and down stairs; walk on unlevel terrain; use hands to finger, handle or feel; reach with hands and arms; talk and hear. Ability to lift and/or move up to 15 pounds. Specific vision abilities required by this job include close vision, distance, color vision and peripheral vision
- The noise level is generally moderate but could be loud if performing duties in the field

**Preferred Qualifications**
- Previous customer service experience
- Excel in effective and positive communications
- Work effectively in high pressure situations
- Ability to provide a systematic approach in carrying out assignments

Come join a winning team with a Fortune 500 company We are growing fast and are looking for enthusiastic attitudes and team players to join our success. We offer an excellent benefits package including:

- Medical, Vision and Dental
- 401(K)
- Employee Stock Purchase Plan
- Flex Spending Accounts
- Life Insurance
- Vacation, Sick, Personal Time and Company Holidays

**Build YOUR future with D.R. Horton, America’s Builder.**

**#WeBuildPeople2**

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**Job**: Warranty

**Primary Location**: Florida-Orlando

**Organization**: Home Builder

**Schedule**: Full-time

**Job Posting**: Jun 13, 2024, 12:00:00 AM