Warranty Coordinator

2 weeks ago

Orlando, United States 4 Seasons Air Conditioning and Heating Full time
Job DescriptionJob Description
A Warranty Coordinator for HVAC (Heating, Ventilation, and Air Conditioning) is a crucial role within a company that installs or manufactures HVAC systems. The primary responsibility of a Warranty Coordinator is to manage all aspects of warranty claims and ensure that customers receive timely and satisfactory resolutions to any issues covered under warranty. Here's a detailed job description:

Job Title: Warranty Coordinator (HVAC)


Job Summary: The Warranty Coordinator for HVAC is responsible for overseeing and managing all warranty claims related to HVAC systems installed or manufactured by the company. They work closely with customers, technicians, and manufacturers to ensure that warranty claims are processed efficiently and that customers receive satisfactory resolutions.

Key Responsibilities:


  1. Warranty Claim Processing:

    • Receive and review warranty claims from customers, technicians, or other departments.
    • Verify warranty coverage and ensure that all necessary documentation is provided.
    • Enter warranty claims into the system and track them through the resolution process.
  2. Communication and Coordination:

    • Communicate with customers to gather information about warranty issues and provide updates on the status of their claims.
    • Coordinate with technicians to schedule inspections or repairs for warranty claims.
    • Liaise with manufacturers or suppliers to obtain authorization for warranty repairs or replacements.
  3. Resolution Management:

    • Coordinate the resolution of warranty claims, including arranging for repairs, replacements, or refunds as necessary.
    • Ensure that warranty repairs are completed correctly and in a timely manner.
    • Follow up with customers after warranty work is completed to ensure satisfaction.
  4. Documentation and Reporting:

    • Maintain accurate records of all warranty claims, including documentation of repairs, replacements, and costs incurred.
    • Generate reports on warranty claim trends, including common issues and resolutions.
    • Provide feedback to management on ways to improve product quality and reduce warranty claims.
  5. Customer Service:

    • Provide excellent customer service throughout the warranty claim process, addressing customer concerns and inquiries promptly and professionally.
    • Act as a point of contact for customers seeking assistance with warranty-related issues.
Qualifications and Skills:


  • Previous experience in a similar role, preferably in the HVAC industry.
  • Strong organizational and multitasking skills, with the ability to prioritize tasks and manage time effectively.
  • Excellent communication skills, both verbal and written, with the ability to interact professionally with customers, technicians, and manufacturers.
  • Detail-oriented with a high level of accuracy in data entry and documentation.
  • Knowledge of HVAC systems and components is preferred.
  • Proficiency in computer applications, including Microsoft Office and warranty management software.
Education:


  • High school diploma or equivalent required.
  • Additional training or certification in HVAC systems or warranty management is a plus.
Working Conditions:


  • The role may require occasional travel to customer locations or manufacturer facilities.
  • May involve working in an office environment or remotely, depending on the company's policies and needs.
A Warranty Coordinator plays a vital role in maintaining customer satisfaction and ensuring the company's reputation for quality products and service. They are the bridge between customers and the company, ensuring that warranty issues are addressed promptly and effectively.

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